Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Account Executive, New Restaurants (Mid-Market)

Company: OpenTable

Location: USA

Posted Jan 22, 2025

OpenTable, a leading hospitality company, is seeking a MidMarket Account Executive with 5+ years of remote sales experience. The role involves targeting, identifying, and selling OpenTable products to restaurants within an assigned territory. The candidate will conduct outbound prospecting, cultivate relationships, educate prospects, and generate business plans. The ideal candidate is data-driven, self-motivated, and skilled in communicating new points of view. OpenTable offers competitive compensation, benefits, and a flexible work environment.

Senior Product Manager

Company: User Interviews

Location: USA

Posted Jan 22, 2025

User Interviews is a company that prioritizes user research and customer insights. They help teams set up customer conversations and discover user insights. The company is currently seeking a Product Manager to lead a cross-functional squad focused on marketplace dynamics. The role involves leading discovery, shaping solutions, making prioritization decisions, launching experiments, and maintaining high-quality work. The ideal candidate has 3+ years of product management experience, high data fluency, strong communication skills, and an entrepreneurial spirit. Benefits include a competitive salary, performance bonus, health coverage, wellness days, flexible parental leave, stock options, and more. User Interviews is a fully remote team committed to accessibility, diversity, and inclusion.

Solution Architect - Viator API Implementation

Company: Tripadvisor

Location: USA

Posted Jan 22, 2025

Viator, a Tripadvisor company, is a leading global platform for tours and activities, offering over 300,000 experiences. They emphasize making memories through travel and provide industry-leading flexibility. Viator is seeking a Solution Architect to collaborate with partners, design end-to-end solutions using their APIs, and optimize performance. The ideal candidate should have 5+ years of experience in solution architecture, strong understanding of APIs, and experience with programming languages and API tools. The role offers competitive compensation, flexible work schedule, and various benefits like donation matching, tuition assistance, and travel perks.

Inside Sales Lead

Company: Canvas

Location: USA

Posted Jan 22, 2025

The job description outlines a role that involves managing and growing a team of sales professionals, developing sales strategies, collaborating with cross-functional teams, closing high-value leads, and maintaining the company's brand position. The ideal candidate should have extensive sales experience, preferably in the architecture, interior design, or construction sectors, and a strong understanding of programmatic selling. Proficiency in Hubspot CRM is required, and the candidate must be comfortable working in a fast-paced environment.

Manager - Corporate Sales

Company: Webflow

Location: USA

Posted Jan 22, 2025

Webflow is seeking a Manager of Corporate Sales to lead a team of Account Executives in the midmarket segment, driving revenue and building relationships with customers. The role involves building a world-class sales team, attaining quota, and providing thought leadership. The company offers competitive compensation, benefits, and a positive work culture. The ideal candidate has proven experience in leading commercial or midmarket teams, significant experience with complex sales cycles, and a growth mindset.

Account Executive - Enterprise

Company: Stripe

Location: USA

Posted Jan 22, 2025

Stripe, a financial infrastructure platform for businesses, is seeking an Account Executive with 8+ years of sales experience, preferably selling a technical product. The role involves managing existing relationships, identifying new opportunities, executing long-term sales strategies, and driving deal strategy and commercial negotiations for large complex renewals. The ideal candidate should have a strong understanding of technical requirements, excellent communication skills, and the ability to work in a fast-paced environment.

Director of Strategic Accounts - Army

Company: Tanium

Location: USA

Posted Jan 22, 2025

The job posting is for a Director of Strategic Accounts (DSA) on the Federal team at Tanium, a leading provider of real-time, cloud-based endpoint management and security solutions. The role involves generating opportunities to position the Tanium platform within the Army, articulating its value to decision-makers, and managing complex sales cycles. The ideal candidate should have significant enterprise software sales experience, a strong team mentality, a proven track record of exceeding quota, and excellent communication and presentation skills. Tanium offers a competitive salary range, equity awards, and a generous benefits package.

Field Marketing Events Specialist

Company: StackAdapt

Location: USA

Posted Jan 22, 2025

StackAdapt, a self-serve advertising platform specializing in multichannel solutions, is hiring a Regional Events Specialist. The role involves planning and executing regional event campaigns, maintaining relationships with third-party partners, and collaborating with cross-functional teams. The ideal candidate should have a degree in marketing or business, minimum 2 years of events coordination experience, and strong budgeting, project management, and negotiation skills. StackAdapt offers competitive benefits, including a comprehensive mental health care platform, full benefits from day one, and a supportive, diverse culture.

IT Service Desk Manager

Company: Lime

Location: USA

Posted Jan 22, 2025

Lime, a leading global electric vehicle company, is seeking a Senior IT Support Manager with extensive experience in IT operations, cloud software, and regulatory controls. The role involves maintaining existing IT processes, creating new workflows, troubleshooting technical issues, defining service desk strategies, and managing software licensing agreements. Lime offers competitive compensation, health and wellness benefits, flexible vacation policies, professional growth opportunities, and a culture of belonging. The ideal candidate should have a strong leadership ability, experience in a fast-paced environment, and in-depth knowledge of escalation procedures and incident management.

Product Design Lead

Company: Canvas

Location: USA

Posted Jan 22, 2025

Canvas is seeking a Design Lead with 5+ years of experience in design and 2+ years in leadership. The role involves leading design efforts, hands-on product UX/UI design, building a design system, engaging with customers, driving UX research, managing a design team, and improving design processes. The ideal candidate should have a strong portfolio, excellent communication skills, and experience in UX/UI product design for mobile and web apps. Bonus points for experience in marketing design, 3D scanning, CAD/BIM, home improvement, construction, or interior design.

Strategic Accounts Manager

Company: EDB

Location: USA

Posted Jan 22, 2025

The role involves building and maintaining strong relationships with customers, identifying upselling and crossselling opportunities, monitoring sales trends, and developing strategic sales plans. The ideal candidate should have 10+ years of enterprise account management experience, expertise in crafting and evaluating business proposals, and a proven track record of growing enterprise account portfolios and achieving sales targets.

Principal Product Marketing Manager - Pricing and Packaging

Company: Dropbox

Location: USA

Posted Jan 22, 2025

The company is seeking a Senior Manager of Pricing and Packaging with 8+ years of experience in the technology industry. The role involves developing and implementing a cohesive company-level pricing and packaging strategy, driving revenue growth through innovative pricing models, leading customer research initiatives, and collaborating with cross-functional teams. The ideal candidate should have a strong understanding of pricing frameworks, advanced analytical skills, and the ability to incorporate customer research into monetization strategies.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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