Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Associate Manager, Offline Media

Company: Doordashusa

Location: USA

Posted Dec 27, 2024

The text is about a job posting for an Associate Manager of Offline Media at DoorDash. The role involves managing offline media strategy and execution, including print media, direct mail, shared mail package inserts, fliers, and more. The ideal candidate should have experience in offline media, data-driven decision making, and cross-functional collaboration. The successful candidate will receive a competitive salary, equity grants, and comprehensive benefits.

Computer Systems Administrator

Company: Dadavidson

Location: USA

Posted Dec 26, 2024

DA Davidson Companies is seeking a highly motivated and self-directed individual to directly support and administer their computer systems. The ideal candidate should have a Bachelor's degree in a relevant field, 1 year of experience in managing complex computer systems, and proficiency in various technologies such as Active Directory, Microsoft Windows OS, Azure, O365, Microsoft Office, and VMWare virtualization. The role involves automating processes, ensuring system availability, supporting enterprise applications, and adhering to DA Davidson policies.

Customer Support Specialist

Company: Dune

Location: USA

Posted Dec 27, 2024

Dune is a collaborative multichain analytics platform used by thousands of developers, analysts, and investors to understand the onchain world and the frontiers of finance. They are a team of 50+ employees working together across Europe and eastern US timezones. Dune believes in their mission and is building a powerful open product for deep research into important ecosystems like Bitcoin, Ethereum, Solana, and more. They have been backed by some of the world's best investors, including Coatue and Union Square Ventures. Dune is using the funds from their Series B funding round to educate, reward, and empower a new generation of onchain analysts. They are seeking a Customer Support Specialist to provide world-class technical assistance and support to Dunes paid users and customers.

VP of Product, Lending

Company: Earnest

Location: USA

Posted Dec 27, 2024

Earnest is a fintech company with a mission to make higher education accessible and affordable. They offer financial support, student loan refinancing, and scholarships to help students pay less. The company is looking for a VP of Product Lending to lead their current and future at-scale revenue-driving student lending products, as well as bring new lending and financial products to market. The role is based in the San Francisco Bay Area and requires 3 consecutive days of on-site work per month.

Director of RevOps

Company: Tradecentriccareers

Location: USA

Posted Dec 27, 2024

The Director of Revenue Operations will play a critical role in driving TradeCentrics revenue growth and operational efficiency. The ideal candidate will have a strong analytical mindset, a passion for building scalable systems, and experience in aligning revenue-focused teams to achieve strategic business objectives. The role is 100% remote and offers a target base salary ranging from $150,000 to $170,000 with up to $200,000 in OTE.

Senior AI Engineer

Company: AppOmni

Location: USA

Posted Dec 26, 2024

The role of a Senior AI Engineer at AppOmni involves working on data exploration, data science, data analytics, and backend code. The engineer will design and develop models using various tools and frameworks, build data pipelines, select and implement algorithms, and analyze and interpret data. The role also requires research and development, integration with applications, and translation of stakeholder requirements into technical solutions. The company values diversity, innovation, and collaboration, and offers competitive compensation and benefits.

Customer Support Associate

Company: SquareSpace

Location: USA

Posted Dec 26, 2024

Squarespace is looking for a Customer Operations Associate to join their remote team. The role involves responding to customer inquiries, troubleshooting issues, and staying up-to-date on new features. The position offers a competitive hourly rate, remote stipend, and various benefits. Applicants must have a dedicated home office and reliable WiFi. The role is a remote position and requires working weekends and holidays.

Senior Technical Writer

Company: AuditBoard

Location: USA

Posted Dec 27, 2024

AuditBoard is a leading audit risk ESG and InfoSec platform on the market, used by over 50% of the Fortune 500, including 7 of the Fortune 10. The company is recognized for its award-winning technology and commitment to innovation, contributing to the greater good of their customers and communities. They are looking for a Technical Writer to ensure clear, accurate, and up-to-date documentation for internal and external users.

Management Analyst

Company: Wheeldon Appliance

Location: USA

Posted Dec 27, 2024

The job posting is for a Management Analyst to analyze business operations, identify inefficiencies, and recommend solutions to improve performance, productivity, and profitability. The role involves collaborating with various departments, evaluating operations and systems, gathering and analyzing data, monitoring industry trends, and assisting in strategic planning.

Strategies and Analytics Manager

Company: AuditBoard

Location: USA

Posted Dec 26, 2024

AuditBoard is a leading audit risk ESG and InfoSec platform, used by over 50% of the Fortune 500, including 7 of the Fortune 10. They are growing rapidly, having surpassed $200M ARR and are looking for a strategy and analytics expert to build and maintain interactive reports, lead GTM strategy, and improve sales efficiency. The role requires 5+ years of experience in strategy, analytics, or operations, with advanced SQL, Python, R, Excel, and Tableau skills. The company offers remote and hybrid work options, comprehensive health coverage, and a competitive compensation and bonus program.

Director, Customer Success

Company: Ottimate

Location: USA

Posted Dec 26, 2024

The text describes a highly visible and impactful leadership role for a Director of Customer Success at Ottimate formerly Plate IQ. The role involves strategic leadership, program development, customer retention and growth, and data-driven decision making. The ideal candidate should have 8+ years of experience in customer success or account management, with a strong understanding of client success in a growth-stage company. The role also requires team development, technical skills, and the ability to lead and develop talent within the team.

New Logo Account Executive

Company: Cyberark

Location: USA

Posted Dec 26, 2024

The text describes a job description for a New Logo Account Executive at Venafi, a company that provides Identity Security solutions. The role involves managing sales activities, building relationships with C-level and technical teams, and selling complex solutions to large organizations. The ideal candidate should have a Bachelor's degree or equivalent work experience, 5 years in cybersecurity B2B enterprise sales, and experience selling SaaS, subscription, cloud software solutions. They should also have excellent communication skills, adaptability, and the ability to craft compelling business propositions.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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