Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Creative Lead

Company: MaestroQA

Location: USA

Posted Dec 26, 2024

MaestroQA is a quality assurance tool that aims to make quality everyone's business, not just a support team's responsibility. They offer data and business intelligence to everyone, encouraging detailed analysis of customer conversations and other qualitative data. They work with various teams and industries to help companies build Cultures of Quality.

Customer Success Manager

Company: Filmhub

Location: USA

Posted Dec 26, 2024

Filmhub is a platform that allows modern filmmakers to distribute their titles directly to streaming services, bypassing traditional industry middlemen. The company, founded by Klaus Badelt and Alan dEscragnolle, offers a range of services including discovery, automated licensing, asset fulfillment, and payment processing. The role of an Acquisitions Executive at Filmhub involves driving the acquisition of titles, upselling subscriptions, and providing ongoing client support. The ideal candidate should have a deep understanding of Filmhub services, client personas, and the distribution process. They should also be comfortable handling a high volume of clients and be driven to overserve everyone.

Data Governance Analyst

Company: PointClickCare

Location: USA

Posted Dec 25, 2024

PointClickCare is a leading North American healthcare technology platform that has been focused on realizing its vision to help create a world in which providers and plans can confidently deliver frictionless care. The company has grown exponentially with over 2200 employees working to impact millions across North America. They are recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada's Most Admired Corporate Cultures. They offer a wealth of opportunities and a vibrant culture that empowers their employees.

Insights Manager II

Company: Instacart

Location: USA

Posted Dec 25, 2024

Instacart is a Flex First team that offers safe and flexible earnings opportunities to Personal Shoppers. The Insights Manager role involves leveraging data and analytics to gain a deep understanding of the business, uncover trends, and help drive critical business decision-making for key retailers and CPG categories. The role requires strong analytical skills, proficiency in SQL, Excel, and data visualization tools, and the ability to deal with ambiguity and manage senior stakeholder relationships.

Product Manager - App Co-Pilot

Company: Super.com

Location: USA

Posted Dec 25, 2024

The text describes a high-growth tech company, Supercom, that values its employees and aims to supercharge their careers. The Product Management team is a high-performing team focused on creating meaningful, impactful products. The role is suitable for product managers looking to grow and execute. The responsibilities include supporting PRDs, experimenting, compiling insights, managing the backlog, and leading ceremonies. Preferred experience includes 2+ years in B2C product management, working with engineering and design teams, and shipping products to market.

Backend Engineer

Company: Future

Location: USA

Posted Dec 25, 2024

Future is a platform that offers personal training services with a focus on real expertise, human connection, and affordability. The backend engineers at Future work on various services, maintain and optimize existing systems, collaborate with other teams, and stay updated with the latest technologies. The company offers competitive compensation, benefits, and a flexible work environment.

Director, North American Marketing

Company: Contentstack

Location: USA

Posted Dec 25, 2024

Contentstack is seeking a strategic resultsdriven Director of North America Marketing to lead regional marketing initiatives and sales development efforts. The role is remote and offers the opportunity to collaborate with global teams and make a significant impact on the company's growth. The successful candidate will develop and execute the North America marketing strategy, oversee sales development, lead integrated campaigns, and work crossfunctionally with global marketing, product marketing, partner marketing, and customer success teams.

Scrum Master

Company: MetroStar Systems

Location: USA

Posted Dec 26, 2024

The text describes a job opportunity for a Scrum Master at MetroStar Systems, a company that values its people and offers a diverse and inclusive culture. The role involves driving customer-centric software development, working with mission teams, and synthesizing requirements. The company offers a generous benefits package, professional growth, and time to recharge. They encourage applicants who may not meet every qualification to apply.

Senior Account Executive, Higher Education

Company: SearchStax

Location: USA

Posted Dec 26, 2024

SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. They are on a mission to make powerful search easy for enterprises across the globe. With self-funding and profitability, their products are used by 600+ brand-name customers. The search market is growing fast, and they feel uniquely positioned to continue leading the search market for many years to come. They value diverse backgrounds and interests, and prioritize work-life balance. They are seeking a seasoned Account Executive with deep industry knowledge to lead growth in the higher education space.

Senior Instructional Designer, Training Design & Delivery

Company: Blink Health

Location: USA

Posted Dec 25, 2024

Blink Health is a fast-growing healthcare technology company that aims to make prescriptions accessible and affordable. Their two primary products, BlinkRx and Quick Save, remove traditional barriers in the prescription supply chain, leading to better access to medications and improved health outcomes for patients. The company's Patient Services team provides frontline support and manages the operations of customer service and pharmacy teams, ensuring efficient and customer-focused services.

Strategic Accounts Lead

Company: Sobi

Location: USA

Posted Dec 25, 2024

Sobi is seeking a highly experienced and passionate leader to oversee their Directors of Strategic Account (DSA) Team for half of the US market within the Immunology Franchise. The role involves building and managing a high-performing team, establishing relationships with key accounts, and driving top-down access, customer retention, and revenue growth. The ideal candidate should embody Sobi's core values and foster a culture of ownership, accountability, teamwork, and engagement.

Client Success Lead

Company: Affirm

Location: USA

Posted Dec 25, 2024

Affirm is reinventing credit to make it more honest and friendly, offering flexible buy now pay later options without hidden fees or compounding interest. They are committed to building partnerships with merchants for long-term growth and are looking for a Client Success Manager to work with key accounts, implement strategies, and promote marketing best practices. The role offers a competitive compensation package and is a remote-first position.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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