Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Solutions Architect

Company: Docker

Location: USA

Posted Dec 18, 2024

Docker is a remote-first company with a strong focus on simplifying the lives of developers who create world-changing apps. The company has raised significant funding, experienced exponential revenue growth, and is looking for a talented Sr Solution Architect to join their rapidly expanding team. The role involves working closely with customers, sales, engineering, and product management to ensure customer satisfaction, help customers adopt Docker products, and present on various topics related to Docker and DevOps.

Contracts Program Manager

Company: Vercel

Location: USA

Posted Dec 18, 2024

Vercel offers a Frontend Cloud service for building and scaling web applications. They have an opportunity for a Contracts Program Manager to join their Legal team and support sales and procurement deals. The role involves learning Vercel's internal structures, product offerings, and policies. The candidate should have experience in contract negotiation, independently drafting and executing commercial contracts, and building technology solutions for contracting programs.

Security Researcher

Company: Vercel

Location: USA

Posted Dec 18, 2024

Vercel's Frontend Cloud provides a developer experience and infrastructure to build, scale, and secure a faster, more personalized web. They use Vercel to build dynamic user experiences on the web and are seeking a Security Researcher to strengthen their security posture. The role involves vulnerability research, WAF rule development, customer enablement, threat intelligence, product roadmap shaping, and security tooling development.

Senior Director of B2B Marketing

Company: TeamSnap

Location: USA

Posted Dec 18, 2024

TeamSnap is seeking a Senior Director for its B2B business lines to drive market leadership and revenue growth for its software and payment solutions and advertising and sponsorship solutions serving the massive youth sports market. The ideal candidate is a strategic growth-focused leader with deep experience leading high-impact B2B marketing teams in SaaS businesses.

Email Marketing Operations Manager

Company: Dropbox

Location: USA

Posted Dec 18, 2024

The Role Description for the Email Marketing Operations Manager at Dropbox involves supporting the use and management of the Iterable email marketing platform, building and testing complex email journeys, monitoring performance and deliverability of email campaigns, and ensuring adherence to list suppression rules. The role requires a high level of technical email experience, motivation to improve and maintain strong deliverability, and knowledge of email marketing regulations and best practices.

Revenue Accounting Manager

Company: Bestow

Location: USA

Posted Dec 18, 2024

Bestow is seeking a Revenue Accounting Manager to join their team and contribute to implementing processes and systems of scale, ensuring accurate technical accounting and compliance as they expand their enterprise business. The ideal candidate is a hands-on professional with SaaS revenue accounting expertise and cross-functional collaboration skills.

Digital Sales Representative - Expansion

Company: Twilio

Location: USA

Posted Dec 18, 2024

Twilio is seeking a Digital Sales Representative to lead relationships with Self Service customer base and Communications platform customers. The role involves managing and expanding customer accounts, executing programmable sales plays, and working crossfunctionally with internal teams. Required experience includes a technical SaaS/CPaaS background, business forecasting, and analytical account development strategy. The role is remote and not eligible for hire in certain states. Twilio offers competitive pay, generous time off, healthcare, and retirement savings program.

Financial Systems Manager

Company: HubSpot

Location: USA

Posted Dec 18, 2024

The text describes a job posting for a Manager of Financial Systems in a FinTech Product Group. The role involves managing a team of Business Systems Analysts, collaborating with the CFO, building integrations, and ensuring compliance with regulations. The ideal candidate has 5+ years of experience in managing accounting systems, with a focus on NetSuite, and experience in building integrations. They should have strong communication skills and be able to solve problems and navigate ambiguity.

Manager, Customer Management

Company: Carrot Fertility

Location: USA

Posted Dec 18, 2024

Carrot Fertility is seeking a Manager of Customer Management to lead a team of Customer Success Managers. The role involves building strategy, delighting customers, and working closely with cross-functional teams to deliver a best-in-class experience. The team serves as the main point of contact for customers and has successfully managed complex projects. Carrot Fertility is a leading global fertility and family-building platform with a passion for delighting customers and improving their overall Carrot experience.

Sales Development Representative

Company: Panoptyc

Location: USA

Posted Dec 18, 2024

Panoptyc uses AI and manual review to detect theft at over 15000 markets in the US. They serve Fortune 500 companies and SMBs, with a fully remote team looking to expand. The company is seeking a sales representative to help grow their business in current channel micro markets, with a focus on new clients and existing ones. The position is a trial period, starting as contract-to-hire. The role involves learning about the company, educating on products, calling on leads, and managing business development activities. The company offers competitive pay and benefits, with a $75000-$90000 OTE.

Lead Executive Assistant

Company: Clari

Location: USA

Posted Dec 18, 2024

Clari's Revenue platform offers forecasting accuracy and visibility, helping companies like Okta, Adobe, Workday, and Zoom improve sales performance. The role of an Executive Assistant at Clari involves supporting C-level executives, managing travel arrangements, and ensuring seamless customer service. Clari is a remote-first company offering competitive wages, stock options, and company-paid benefits.

Senior DevInfra Engineer

Company: SandboxAQ

Location: USA

Posted Dec 18, 2024

SandboxAQ is a high-growth company delivering AI solutions that address global challenges. They are looking for an experienced DevInfra Engineer with CICD experience and familiarity with main cloud providers. The role involves ensuring smooth release of products and services, collaborating with cross-functional teams, and deploying, monitoring, and optimizing systems. The company offers competitive salaries, stock options, and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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