Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Solutions Marketing Director

Company: Clari

Location: USA

Posted Dec 18, 2024

Clari is a revenue platform that provides forecasting accuracy and visibility from the sales rep to the board room. It helps companies like Okta, Adobe, Workday, and Zoom drive revenue accuracy and precision. The team is focused on customer-first marketing, positioning, and gotomarket strategy. The role is a fully remote opportunity with responsibilities including developing and launching key Clari solutions, owning the Revenue Platform narrative, and driving new product introductions.

Principal Software Engineer - Payroll Engineering

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. The company values empowering team members, continuous improvement, and technical excellence. The Principal Software Engineer role involves leading development efforts, spearheading new feature development, and guiding product enhancements. The ideal candidate should have a BSMS in Computer Science, 9+ years of engineering experience, and expertise in NET, C, SQL and noSQL databases, enterprise software, cloud platforms, APIs, distributed version control systems, Agile development concepts, CICD practices, client-side frameworks, and mobile applications.

Customer Support Specialist

Company: Roadie

Location: USA

Posted Dec 18, 2024

Roadie, a UPS company founded in 2014, offers logistics management and crowdsourced delivery services for last-mile delivery. They provide access to over 200,000 independent drivers nationwide, enabling businesses to offer delivery options for various industries. Roadie is looking for a Customer Support Specialist to provide phone, email, and text-based support to customers, partners, users, and other community members. The role requires excellent communication and problem-solving skills, as well as a customer-first mentality. The position offers competitive compensation, health insurance, 401k with company match, tuition and student loan repayment assistance, generous PTO, monthly 3-day weekends, and a monthly WFH stipend.

Team Lead - Community

Company: HubSpot

Location: USA

Posted Dec 18, 2024

HubSpot is seeking a dynamic and highly organized Team Lead for their Community team. The role involves managing and scaling the team, driving efficiencies, supporting projects and programs, and being a supportive and organized team leader. The ideal candidate should be a compassionate yet firm leader who excels at providing timely, actionable feedback and fostering a supportive and organized team environment.

Principal Software Engineer - Payroll Engineering (Java)

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. They value empowering team members, producing top results, and elevating skills. The Principal Software Engineer role involves analyzing, designing, developing, and testing software applications. The candidate should be an expert in Java, SQL databases, enterprise software, cloud computing, and Agile development. The position offers a salary range of $132,000 - $198,000 with comprehensive medical benefits, 401k, equity options, unlimited PTO, and wellness initiatives.

Enterprise Business Development Representative

Company: One Model

Location: USA

Posted Dec 18, 2024

One Models is seeking a dynamic and ambitious Enterprise Business Development Representative (BDR) to support their continuous growth in the North American market. The BDR will be responsible for generating new business opportunities, navigating the sales cycle, and building relationships with large enterprises and rapidly growing companies. The ideal candidate should have an entrepreneurial mindset, strong technical proficiency, and enjoy building relationships. The role requires outbound sales, cold calling, cold emailing, and social selling. The successful candidate will work with the Director of Business Development to win more deals and provide weekly updates to Sales Leadership and Account Executives.

Deal Desk Specialist

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

The text describes a role at Restaurant365, a SaaS company disrupting the restaurant industry. The Deal Desk SpecialistAnalyst will be responsible for creating and maintaining accurate pricing and contract data, assisting sales in navigating complex requirements, and making the process more efficient and effective. The role requires a trusted advisor to the Sales team, cross-functional collaboration, and proficiency in MS Excel and Salesforce CRM or CPQ. The position offers a salary of $80000-$110000, comprehensive medical benefits, 401k with matching, equity option grant, unlimited PTO, and company holidays.

Software Engineer - Enterprise

Company: Figma

Location: USA

Posted Dec 18, 2024

The text describes various teams at Figma that focus on different aspects of the product, such as Identity and Access Management, Scale, and Workflow. These teams aim to provide secure, convenient, and scalable access to customers, enable efficient management of Figma instances, and empower teams to share and collaborate on work. The text also mentions that Figma is expanding its product offering and looking for a full-time role in a US hub or remotely in the United States.

CX Project Manager

Company: Olo

Location: USA

Posted Dec 18, 2024

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They offer digital ordering, payment, and guest engagement solutions to help brands do more with less and make every guest feel like a regular. They are looking for an experienced project manager to join their team and lead the execution of a portfolio of projects. The role offers remote work options, great benefits, and incentive compensation.

Product Counsel

Company: Stripe

Location: USA

Posted Dec 18, 2024

Stripe is a financial infrastructure platform for businesses, helping millions of companies accept payments, grow their revenue, and accelerate new business opportunities. The company's mission is to increase the GDP of the internet, and they are looking for a product lawyer to join their team. The ideal candidate should be passionate about Stripe's mission, a team player, and have experience in commercial contracting, product counseling, payments, financial services, and financial regulations.

Senior Product Manager - Prospecting

Company: HubSpot

Location: USA

Posted Dec 18, 2024

The text describes a Senior Product Manager role at HubSpot for their AI Prospecting Agent product. The role involves defining the vision and strategy for next-generation prospecting tools, collaborating with cross-functional teams, and driving alignment and motivation across the company. The ideal candidate should have experience launching products successfully, a multidisciplinary approach to thinking, and the ability to articulate product vision to various audiences.

Senior Vice President - SMB/Growth

Company: Emburse

Location: USA

Posted Dec 18, 2024

The text describes a growth opportunity for Sales Executives within the Emburse family to serve emerging markets in North America with FinTech solutions. The role involves managing and mentoring sales teams, developing strategies, and collaborating with other teams to drive success and meet quotas.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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