Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Product Operations Specialist

Company: Mercury

Location: USA

Posted Dec 17, 2024

Mercury is a financial technology company offering a complete financial stack for startups. They have grown to over 200,000 startups and small businesses worldwide. The Product Operations team plays a crucial role in enabling Mercury's product development and growth. The company is seeking a Product Operations Specialist to work closely with product and customer-facing teams to gather and synthesize customer insights, ensure smooth product launches, and help scale the team by developing and maintaining key processes and documentation.

Director of Product Development

Company: Trafilea

Location: USA

Posted Dec 17, 2024

Trafilea is a dynamic and innovative Tech Ecommerce Group operating multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They focus on data-driven strategies to scale their businesses and have an online community promoting body positivity. As a rapidly growing global player, they aim to create high-quality products and services enhancing the customer experience and driving long-term growth. The company fosters collaboration, innovation, and continuous learning, offering remote work opportunities. The Director of Product Development role involves leading a team for all brands, sourcing and technical design, ensuring high-quality products meeting customer needs, and collaborating with cross-functional teams.

E-Commerce Coordinator

Company: Johnson Controls

Location: USA

Posted Dec 17, 2024

The ECommerce Coordinator role involves supporting and enhancing the online experience, ensuring smooth operations across digital platforms. Responsibilities include updating website content, analyzing sales data, and collaborating with technical specialists to maintain website functionality and implement new features. The role requires strong analytical skills, proficiency in Adobe and Microsoft Office Suite, and knowledge of PIM and ECommerce software. The ideal candidate should have a Bachelor's degree in marketing, Communications, Visual Media, or a related field, and experience in the HVAC Industry is a plus.

Senior Zuora Administrator

Company: BigCommerce

Location: USA

Posted Dec 17, 2024

BigCommerce is looking for a driven Senior Zuora Administrator to join their Business Applications team in Austin, TX. The role involves strategy planning, deployment, and operational management of the Zuora application. The successful candidate will have 3-5 years of experience with Zuora recurring billing software and knowledge of billing support processes. The company offers competitive benefits and growth opportunities.

Technical Program Manager

Company: Findem

Location: USA

Posted Dec 17, 2024

Findem is a company using AI and data technologies to help HR teams find talent and understand their employees. They have received accolades and are looking for an amazing product leader to help them scale and mature. The role involves designing a new planning process, being a change advocate, and ensuring delivery on strategic initiatives.

Account Executive - Small Business

Company: HubSpot

Location: USA

Posted Dec 17, 2024

This text is a job description for a Growth Specialist Account Executive position at HubSpot. The role involves identifying and closing net new business opportunities within the small business space, using strong consultative selling skills. The position requires a team member with strong prospecting skills, a strong commitment to win, and the desire to continue growing in a SaaS sales career. The role involves managing a pipeline of primarily outbound prospects and inbound leads, closing net new business at or above quota, and partnering with marketing and technology departments to execute sales strategy.

Senior Technical Support Engineer

Company: Red Canary

Location: USA

Posted Dec 17, 2024

Red Canary is a cyber security company that protects and empowers organizations to make better security decisions. They prevent breaches every day and set a new standard for partnership in the industry. They are united in their commitment to customers and grounded in their values which earned them a place on the Forbes Best Startup Employers 2022 list. They are looking for a Senior Technical Support Engineer to provide leadership and mentorship to the team, review tickets for quality, act as a trusted advisor on product functionality, and resolve complex issues.

Delivery Owner

Company: NeuraFlash

Location: USA

Posted Dec 17, 2024

NeuraFlash is a leading AI and Consulting Partner of Amazon and Salesforce, helping customers transform their contact centers with AI-powered experiences. The company offers expertise across the Amazon ecosystem and Salesforce ecosystem, with a focus on building experiences grounded in data that transform and optimize the employee and customer journey. NeuraFlash is committed to nurturing positive working relationships and driving success collectively. The company is looking for a Delivery Owner to manage customer relationships, provide oversight on project teams, and act as a thought leader for customers.

Customer Engineer Sr Manager

Company: Gympass

Location: USA

Posted Dec 17, 2024

Wellhub is a corporate wellness platform that offers a comprehensive employee wellbeing solution. They are hiring a Customer Engineer Sr Manager to work on technical support, requirements gathering, and client enablement. The role involves working with clients and their technology teams to integrate Wellhub with clients' processes and systems, handling client information security, and driving platform and process enhancements. The company offers a total rewards approach, flexible work options, wellness benefits, and a $127,360 - $143,280 annual base salary range.

Trust & Safety, Program Manager I

Company: Eventbrite, Inc.

Location: USA

Posted Dec 17, 2024

The text describes the role and requirements of a Trust and Safety Program Manager at Eventbrite. The position involves project management, operational knowledge, communication, analytical thinking, problem-solving, adaptability, stakeholder management, and continuous improvement. The manager will act as a domain expert, represent the team in cross-functional discussions, manage communication with vendor partners, design and implement scalable enforcement solutions, and collaborate with various teams to improve platform policy compliance and user experience.

Senior Sales Engineer

Company: Natera

Location: USA

Posted Dec 17, 2024

The job posting is for a Senior Sales Engineer role at Natera, a global leader in cell-free DNA (cfDNA) testing. The role involves providing technical support to the sales team, acting as a technical resource for various activities, and collaborating with cross-functional teams to deliver tailored solutions. The ideal candidate should have a bachelor's degree in a technical discipline, at least 6 years of experience in technical presales roles, and strong problem-solving skills. The role requires excellent communication skills, both technical and non-technical, and proficiency in various programming languages and tools. The company offers competitive benefits, a diverse and inclusive workplace, and a commitment to changing the management of disease worldwide.

Product Marketing Manager

Company: Resident Home

Location: USA

Posted Dec 17, 2024

Resident is a fast-growing, scaled, and profitable omnichannel retailer in North America, specializing in home furnishings. They are a data-driven, performance-focused company with a strong focus on customer love, big thinking, inclusivity, and forward momentum. They are seeking a Product Marketing Manager to join their team and drive demand and adoption for their products.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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