Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Web Analytics & Optimization Lead

Company: BHG

Location: USA

Posted Dec 17, 2024

The Web Analytics and Optimization Lead will play a crucial role in shaping the web marketing strategy by leveraging data-driven insights to optimize web performance and enhance user engagement. The ideal candidate will possess a strong understanding of web analytics tools and techniques and the ability to present findings to stakeholders compellingly.

Application Support Engineer

Company: Gemini

Location: USA

Posted Dec 17, 2024

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. They offer a wide range of crypto products and services for individuals and institutions in over 70 countries. Their mission is to unlock the next era of financial creative and personal freedom. They have a flexible hybrid work policy for employees in the US and believe it increases productivity through more in-person collaboration where possible. They are establishing themselves as the industry leading exchange for institutional trading of digital assets and are looking for a full-time Application Support Engineer to join their team.

Senior Big Data Hadoop ML Engineer (GCP)

Company: Rackspace

Location: USA

Posted Dec 17, 2024

Rackspace Technology is seeking a Senior Big Data Engineer with extensive experience in the Apache Hadoop ecosystem to work remotely in the US. The role involves developing scalable and robust code for large-scale batch processing systems, working in Java, and contributing to Machine Learning pipelines. The position requires excellent communication skills, problem-solving abilities, and proficiency in GCP for big data processing and storage. The anticipated starting pay range varies by state.

VP of Design & Creative

Company: podium81

Location: USA

Posted Dec 17, 2024

Podium is a company that aims to help local businesses thrive by providing a complete platform and AI-driven employees to convert leads into real paying customers. They have been recognized by industry leaders such as Forbes, Inc. 5000, and Fast Companies. They value a culture of hiring and developing exceptional talent and have operating principles that guide their daily behavior and decision-making. They are looking for a VP Design and Creative to drive the vision, strategy, and execution of their design and creative initiatives.

Customer Support Specialist

Company: Abridge

Location: USA

Posted Dec 17, 2024

Abridge is a healthcare technology company that uses AI to transform patient-clinician conversations into structured clinical notes in real-time with deep EMR integrations. They are committed to delivering exceptional products and services, and are looking for a Customer Support Specialist to join their rapidly growing team.

Senior Product Operations Specialist

Company: Mercury

Location: USA

Posted Dec 17, 2024

Mercury is a financial technology company offering a complete financial stack for startups. They have grown to over 200,000 startups and small businesses worldwide. The Product Operations team plays a crucial role in enabling Mercury's product development and growth. The role of a Product Operations Specialist involves working closely with teams to gather and synthesize customer insights, ensure smooth product launches, and help scale the team. The total rewards package at Mercury includes base salary, equity, stock options, and benefits. The target new hire base salary ranges for this role are $112,900 - $132,800 for US employees in specific cities, and CAD 102,700 - $120,800 for Canadian employees.

Senior Manger - Strategic and Marketplace FP&A

Company: Upwork

Location: USA

Posted Dec 17, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have done over $38 billion in work last year and are looking for a Senior Manager of Strategic and Marketplace FP&A to help with financial decisions. The role involves financial forecasting, modeling, and analysis, as well as leading a team.

Staff Software Engineer, AI Products

Company: Rad AI

Location: USA

Posted Dec 17, 2024

Rad AI, a healthcare AI company, has raised $80+ million in funding, closed on series B financing with Khosla Ventures, Gradient, Google's AI fund, and ARTIS. They have formed a partnership with Google to collaborate on generative AI for healthcare. Their AI is used by over 13% of radiology groups and healthcare systems, including Kaiser Permanente and HCA Healthcare. They are recognized as one of the most promising healthcare AI companies. They are looking for a Software Engineer to join their AI product team.

Technical Engineering Manager - Money Management

Company: The Motley Fool

Location: USA

Posted Dec 17, 2024

The Technical Engineering Manager for Money Management will play a pivotal role in driving the success of the Money Management business unit and its subdivisions through strategic use of technology. The role involves collaborating with stakeholders, developing a technical strategy, managing resources, ensuring regulatory compliance, and maintaining accurate records. The manager will also participate in product development, manage vendors, and oversee testing and quality assurance. The role requires fostering a culture of delivery, managing vendor relationships, coordinating with various Fool teams, providing updates to leadership, investigating opportunities for enhancement, conducting regular check-ins with direct reports, serving as a mentor, managing team resources, and driving professional development.

Customer Success Enablement Manager

Company: Glia

Location: USA

Posted Dec 17, 2024

Glia is seeking a CS Enablement Manager to create and administer onboarding programs for their post-sale organization and design ongoing training programs to drive customer adoption and retention of their technology. The ideal candidate should have experience in Customer Success organizations and enablement support, strong project management skills, and the ability to work cross-functionally. Glia offers stock options, a competitive salary, professional development support, and a positive work environment.

Senior Software Engineer - Platform Backend

Company: Cribl

Location: USA

Posted Dec 17, 2024

This role is a fully remote Senior Backend Engineer position at Cribl, where you will help set the technical direction for Stream, work closely with a team of engineers and product managers, and influence internal tools, technologies, and processes. The role involves building scalable, robust, and high-performing distributed systems that process large data sets in real-time.

Staff - Machine Learning Engineer

Company: Twilio

Location: USA

Posted Dec 17, 2024

Twilio is seeking a Staff Machine Learning Engineer to join their Efficiency Engineering team and develop cutting-edge solutions using AI and Data Science for external and internal customers. The role offers an opportunity to work on groundbreaking projects and collaborate with talented professionals. Required skills include 6+ years of applied ML experience, experience with Python and its libraries, and familiarity with LLMs.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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