Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Account Executive - Mid Market, Public Sector

Company: Sprout Social

Location: USA

Posted Dec 17, 2024

Sprout Social is seeking a highly motivated tech-savvy Account Executive to join their growing enterprise sales team. The ideal candidate will have strong business acumen and a passion for delivering exceptional customer value. The role offers a competitive on-target earnings (OTE) of $135,000 USD annually, along with benefits such as insurance, flexible paid time off, high-quality equipment, wellness initiatives, education and development opportunities, and a corporate social responsibility program. The role requires an office setting in Chicago's Loop or downtown Seattle.

Senior Customer Success Engineer

Company: Apollo

Location: USA

Posted Dec 17, 2024

Apollo is seeking a Senior Customer Success Engineer to join their Enterprise Solutions team. The role involves building relationships with high-revenue high-potential accounts, guiding them through complex challenges, and celebrating their wins. The company is revolutionizing API management and aims to make application development easier, better, and accessible to more people. The ideal candidate should have 7+ years of experience in a technical customer-facing role, strong understanding of software development APIs and web technologies, and proven experience managing high-value accounts.

Solution Architect Leader - AWS

Company: TTEC Digital

Location: USA

Posted Dec 17, 2024

TTEC Digital is seeking a Solution Architect Leader to join their AWS Partner Practice. The role involves leading a team of solution architects, driving technical strategy, and collaborating with clients, partners, and internal teams to design cutting-edge solutions in the cloud and CX innovation space. The candidate should have 10+ years of experience in solution architecture, proven leadership skills, deep expertise in the AWS ecosystem, and the ability to articulate technical concepts to business leaders.

Senior Cyber Security Consultant- Compliance

Company: GuidePoint Security

Location: USA

Posted Dec 17, 2024

The position requires delivering world-class cyber security assessment and advisory services across multiple Compliance offerings. The role involves working effectively as a team member on large engagements, remaining current on technical knowledge and industry developments, and contributing to practice and offering development. The minimum requirements include a Bachelor's degree in Information Technology or Information Security related field, demonstrable experience and expertise in modern technology architectures, and at least three years of operational experience implementing controls in support of a cyber security standard framework.

Care Advocate

Company: Tomorrow Health

Location: USA

Posted Dec 17, 2024

This is a job posting for a part-time Customer Experience Team member at Tomorrow Health. The role involves managing order intake, performing internal workflows, engaging with patients and caregivers, and interacting with healthcare partners. The position is remote and requires a minimum of 15 Mbps download and 3 Mbps upload internet services, as well as access to a HIPAA-compliant private workspace. The salary range is $1500-$1600 per hour. The team values improving customer experience, collaboration, and diversity.

Member Concierge

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 17, 2024

American Specialty Health is seeking a Member Concierge to join their team. The position involves enhanced coordination between members and providers for Virtual Physical Therapy and Fall Prevention services. The Member Concierge will verify program eligibility, complete assessments, obtain member payment responsibilities, coordinate appointment scheduling, and provide technical support. The role requires remote work with a stable internet connection and company-provided technology equipment. The Member Concierge will also handle intake navigation services, administrative support, and manage time to ensure calls are answered within required time frames.

Email Marketing and CRM Manager

Company: Nugget

Location: USA

Posted Dec 17, 2024

Nugget, an industrial-leading fun-loving direct-to-consumer play company, is looking for an experienced CRM contractor to lead their email marketing efforts. The role involves managing email campaigns, optimizing workflows, and ensuring consistency in email communication. The successful candidate will have a strong background in email CRM management and be able to work collaboratively to deliver results.

Product Owner - Advanced Analytics

Company: Mindex

Location: USA

Posted Dec 17, 2024

Mindex is seeking a highly motivated Product Owner for their Advanced Analytics platform. The role involves driving the vision for smarter decisions in the K12 education sector and beyond. The candidate will work closely with engineering teams to translate complex requirements into actionable solutions and identify growth opportunities. The role requires a strategic thinker with strong communication and analytical skills.

Program Manager - Talent and Performance Management

Company: StackAdapt

Location: USA

Posted Dec 17, 2024

StackAdapt is a remote-first company seeking a Program Manager in Talent and Performance Management to lead the center of excellence for performance management, talent planning, and organizational effectiveness. The successful candidate will stay updated on external best practices in Talent Management, Organizational Development, and Learning and Development. They will iterate on and implement global employee talent and performance management processes, work with cross-functional teams to implement competency frameworks and job architecture, and partner with Talent Development to build enablement materials for employee development.

Director of Events Marketing

Company: Apollo

Location: USA

Posted Dec 17, 2024

The job posting is for a Director of Events Marketing at Apollo, a company that transforms how software teams build and scale applications. The role involves leading and inspiring the end-to-end marketing and production of Apollo's strategic and field events, ensuring they align with the company's core values and commitment to delivering exceptional customer experiences. The successful candidate will collaborate with cross-functional teams, develop and implement a comprehensive events strategy, oversee event planning and execution, and build and execute sponsorship and partner strategies.

Senior Consultant, Data Integration and BI

Company: Mhi

Location: USA

Posted Dec 17, 2024

MyersHolum is expanding operations to India and seeking experienced Senior Consultants to play a pivotal role in the expansion of the India Practice. The role involves designing, building, and testing custom data warehouse and BI solutions using Oracle NetSuite Analytics Warehouse NSAW platform. The qualifications required include 8+ years of relevant professional experience, proficiency in data management using Oracle or other relational databases, and experience with data warehouse and data integration projects using ETL, data integration, and data pipelining tools.

Senior Backend Engineer - Spend Management

Company: Mercury

Location: USA

Posted Dec 17, 2024

The text discusses the expansion of the electrical industry in the late 19th century, the War of Currents between DC and AC, the establishment of the IEEE Institute of Electrical and Electronics Engineers, and the standardization of AC power in North America. It also mentions the growth and expansion of Mercury, a financial technology company, and its Spend Management platform. The text highlights the company's focus on creating a lovable and intuitive product experience to solve complex financial workflows.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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