Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Business Development Manager - Cardiology

Company: Tempus

Location: USA

Posted Dec 15, 2024

The text expresses a strong interest in hiring a Business Development Manager for Tempus' Cardiology team. The role involves driving strategic business collaborations, creating detailed strategic plans, leading proposal work, and coordinating cross-functional teams. The candidate must have deep domain knowledge of the Cardiac Devices or Cardiac Software industry, expertise in healthcare with a focus on cardiology and electrophysiology, and experience selling capital or software solutions into the healthcare landscape.

Senior Marketing Operations Program Manager

Company: Apollo

Location: USA

Posted Dec 15, 2024

The text discusses a job opportunity for a Senior Program Manager Marketing Operations at Apollo, a company that supports large GraphQL platforms. The role involves analyzing data from marketing campaigns, driving marketing efficiency, and advancing the Lead Scoring model. The candidate should have 8+ years of experience in marketing operations, be able to work autonomously, and have experience with Salesforce, Marketo, and analytical tools.

Account Manager

Company: Dropbox

Location: USA

Posted Dec 15, 2024

The Account Manager role at Dropbox is responsible for maintaining and growing relationships with existing customers, driving revenue retention, and selling the entire DBX solution set. The ideal candidate should have 4+ years of sales experience, prior experience selling into IT, and be highly collaborative and engaged.

Sr Revenue Operations Lead - Strategic Initiatives

Company: Upwork

Location: USA

Posted Dec 15, 2024

Upwork is a global marketplace for work, serving businesses and freelancers. They have done over $33 billion in work through their platform, enabling professionals to find work they're passionate about and innovate their careers. They are seeking a Senior Revenue Operations Lead to support the Land Sales Team and Territory Strategy. The role involves designing scalable systems and strategies, leading sales planning processes, and ensuring data accuracy. The company values diversity, inclusion, and a vibrant culture.

Litigation Counsel

Company: hims & hers

Location: USA

Posted Dec 15, 2024

The text describes a job role for a Litigation Counsel at Hims amp Hers. The successful candidate will be responsible for managing and overseeing litigation, providing legal guidance, and working with cross-functional teams. The role involves working on interesting and novel issues at the intersection of healthcare technology and ecommerce. The candidate should have a JD from an ABA-accredited law school, 5+ years of experience, excellent communication skills, and the ability to manage a complex workload. The company offers competitive salary, equity compensation, unlimited PTO, comprehensive health benefits, and other benefits.

Engagement Manager

Company: Rackspace

Location: USA

Posted Dec 15, 2024

The Rackspace Engagement Manager is responsible for managing multiple related projects, ensuring coherence in the program, and developing project plans. They must adhere to company policies, manage customers, and provide guidance on utilizing services. The role requires a Bachelor's Degree in a related field, at least 2 years of experience, and certifications like PMP, Scrum Master, or AWS Cloud Practitioner. The anticipated starting pay range varies by location.

Senior Manager - Enterprise Sales

Company: Modern Health

Location: USA

Posted Dec 15, 2024

The Role: Modern Health is seeking a Senior Manager Enterprise Sales to lead and scale their growing sales team, focusing on high-performance revenue goals. The position requires 8+ years of management experience in high-growth SaaS or employee benefits companies, with a proven track record of leading teams to exceed growth targets. Benefits include medical, dental, vision, disability, life insurance, a high-deductible health plan, flexible spending account, access to coaches and therapists, generous time off, and professional development stipend.

Sr. Technical Support Engineer

Company: ScienceLogic

Location: USA

Posted Dec 15, 2024

ScienceLogic is looking for a Senior Technical Support Engineer to provide high-quality enterprise-level technical support for their products. The role requires excellent knowledge of systems, network, and application monitoring tools, as well as impeccable communication skills. The successful candidate will have the opportunity to provide technical support for ScienceLogic's cutting-edge hybrid cloud network monitoring software and act as a Tier 2 escalation point for advanced customer issues.

Staff Frontend Engineer - Grafana DataViz

Company: Grafana Labs

Location: USA

Posted Dec 15, 2024

This is a remote opportunity for a Staff Software Engineer in the DataViz squad of Grafana Frontend. The role involves leading a team, working on panel visualizations, and contributing to the development of Grafana's portfolio with a focus on performance, maintainability, and extensibility. The ideal candidate is comfortable working remotely, has solid professional experience as a Frontend Engineer, and is interested in data visualization and transformation. The role requires clear communication, collaboration, and the ability to transform ideas into working code. Grafana is a highly technological solution with a strong community of users and contributors.

Sr. Software Engineer (Ruby)

Company: Nava

Location: USA

Posted Dec 15, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They have a mission to restore trust between people and public institutions, focusing on populations that are the least protected. As a client services company, they work with government agencies to improve how people apply for benefits, navigate healthcare, and more. They bill for their time and sell their expertise and problem-solving methodology to government clients. The full-stack engineer role involves designing, implementing, and delivering services that millions of Americans depend on, with a focus on building inclusive, well-designed, fast, scalable, and secure systems. The team works with fellow Nava engineers, government partners, and other contractors to architect, implement, and deploy new systems and improvements. They also create tools and processes to automate development, testing, and production workflows, and participate in on-call rotations to support production systems and investigate issues.

Business Analyst

Company: Oddball

Location: USA

Posted Dec 15, 2024

Oddball is seeking a Business Analyst to work on a pivotal Federal program that positively impacts millions of Americans daily. The ideal candidate should have experience in customer support, technical support, training materials development, and collaboration tools. They should also have a consultant mindset, experience in Agile development, and be able to work remotely. Oddball is an equal opportunity employer and offers competitive compensation.

Operations Coordinator

Company: Impossible Foods

Location: USA

Posted Dec 15, 2024

Impossible Foods is seeking a professional to manage order processing and logistics coordination. The role involves collaborating with internal and external partners to optimize order processes and meet a high fill order rate. The position is great for an early-career professional to learn operational ropes in a dynamic supply chain.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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