Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Sr. Solution Engineer - State & Local Government

Company: Esri

Location: USA

Posted Dec 14, 2024

This job posting is for a GIS subject matter expert position at Esri, a company committed to customer success and innovation. The role involves building relationships, presenting and demonstrating Esri software, and solving problems using GIS technology. The ideal candidate should have 5+ years of experience with Esri technology, broad knowledge of ArcGIS, and experience in technical consulting and conceptual solution design. The position offers competitive total rewards, including health and welfare benefits, 401k and profit-sharing programs, and personal and professional growth opportunities.

IAM Engineer - Ping

Company: GuidePoint Security

Location: USA

Posted Dec 15, 2024

The text describes a role with a focus on understanding complex authentication flows, migration design, and providing health checks to customers. The required experience includes 3+ years with PingOne products, building authentication modules, and extensive knowledge in the Identity and Access Management domain, Authentication and Authorization concepts, and Single signon Concepts.

Account Executive - B2B Sales

Company: hampr

Location: USA

Posted Dec 14, 2024

The text describes a high-impact role as an Account Executive at Hampr, a seedstage startup looking to scale its B2B sales efforts. The role involves leading conversion and closing deals, managing both inbound and outbound leads, and collaborating on refining the B2B playbook. The ideal candidate should have experience in B2B sales, a proactive and driven attitude, strong communication skills, and the ability to uncover client pain points and deliver solutions. The role offers growth opportunities, direct access to leadership, remote flexibility, and a competitive package.

Digital Program Manager

Company: Sand Cherry Associates

Location: USA

Posted Dec 15, 2024

Sand Cherry Associates is seeking an experienced Digital Program Manager to lead and oversee the development and execution of digital programs. The ideal candidate will have a deep understanding of program management principles, expertise in digital products and solutions, and experience in designing and managing seamless buy flows and process flows across digital platforms. The role requires proactive program management, strategic thinking, excellent organizational communication and leadership skills, and the ability to manage complex digital projects from inception through delivery.

Internal Audit Manager

Company: Solidigm

Location: USA

Posted Dec 15, 2024

This text describes a multibillion-dollar global company, Solidigm, that specializes in the memory industry. They aim to be the world's leading NAND memory company and are looking for a diverse, equitable, and inclusive team to help them achieve this goal. The company offers cutting-edge products, strong business value for customers, and an engaging workplace. They are seeking a candidate to support the expansion of their Global Internal Audit Team in conducting SOX readiness control assurance, remediation, and operational audit projects.

Data Analyst, Performance Analytics

Company: Qventus

Location: USA

Posted Dec 15, 2024

Qventus is a healthcare technology company that uses machine learning, generative AI, and behavioral science to improve patient care and empower care teams. They are seeking a Data Analyst to support repeatable analyses, ad-hoc analyses, and contribute to the health of their analytics platform. The role requires strong SQL skills, experience with data visualization tools, and a love for the big picture and details.

Account Executive

Company: Health iPASS

Location: USA

Posted Dec 15, 2024

The Account Executive role at Health iPASS is a fully remote position with a focus on sales and customer service. The ideal candidate should have experience in sales and customer service, and be able to balance customer orientation and a results-driven approach. The primary goal is to identify opportunities with prospects and new clients, and build them into long-term profitable relationships. The role requires creating detailed business plans, managing the full sales cycle, and providing professional after-sales support.

Outbound Sales Development Representative

Company: PadSplit

Location: USA

Posted Dec 15, 2024

PadSplit is expanding its mission of creating affordable housing in Philadelphia and is looking for an Outbound Sales Development Representative to help grow their network of property owner partners. The role involves prospecting property owners, conducting cold outreach, qualifying leads, educating leads about PadSplit's value proposition, gathering lead data, collaborating with Account Executives, and maintaining CRM accuracy. The ideal candidate should have sales or customer service experience, strong communication skills, self-starter skills, tech-savviness, research and prospecting skills, problem-solving and objection handling skills, time management and organization skills, and a results-oriented mindset. The position is fully remote with a competitive compensation package, national medical dental and vision healthcare plans, company provided life insurance policy, optional accidental insurances, FSA and DCFSA benefits, unlimited paid time off, and a 401k plan.

Competitive Intelligence Analyst

Company: HubSpot

Location: USA

Posted Dec 15, 2024

The HubSpot Customer Insights CI team is looking for a competitive analyst to join their quickly growing organization. The role involves reporting to Product Marketing and working with a Customer Insights team for market research, competitive and customer data analysis. The analyst will lead the charge in building competitive assets for the Service Hub product, conduct comprehensive competitive analysis, monitor competitor activity, and create clear battlecards for sales. The role requires strategic thinking, marketing and sales experience, and excellent communication and analytical skills. The cash compensation range is $88,000 - $132,000 annually.

Senior Workday Analyst

Company: Dropbox

Location: USA

Posted Dec 15, 2024

The People Technology team at Dropbox is seeking a Senior Workday Analyst to lead crossfunctional enhancement projects, provide insights as a data expert, and represent Workday in integrations with other tools. The role involves optimizing Workday HCM capabilities, collaborating with crossfunctional teams, designing and maintaining Workday reporting and analytics, supporting integrations and implementations, and continuously identifying opportunities for process efficiency and system improvements.

Director of Sales

Company: BAMKO

Location: USA

Posted Dec 15, 2024

BAMKO is seeking a high-performing Director of Sales to build and manage the sales team, maximize sales potential, and increase BAMKO product sales and profitability. The role involves managing international sales teams, designing strategic business plans, and driving sustainable financial growth.

Senior Financial Data Analyst

Company: SmarterDx

Location: USA

Posted Dec 15, 2024

The job posting is for a Senior Data Analyst role at SmarterDx, a company that builds clinical AI for hospitals to improve revenue integrity and quality of care. The role is fully remote within the US and requires 35+ years of experience in business intelligence or data analysis. The ideal candidate should have strong technical skills, experience with health system clinical and revenue cycle data, and a strategic mindset. The company offers a compensation of $130 to $160k base + equity and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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