Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Practice Manager, Data Science, AI and ML

Company: Rackspace

Location: USA

Posted Dec 14, 2024

The text describes a role for a Practice Manager in a Data Science AI and ML practice. The role involves leading professional services engagements, mentoring direct reports, and acting as a leader within the practice. The Practice Manager should have technical and business planning skills, be an AI and ML evangelist, and have experience with AWS or other public cloud Data Science solutions. The role requires traveling up to 50% of the time and working with presales architects on designing and validating proposals.

Sr. DevOps Engineer

Company: Moodle

Location: USA

Posted Dec 14, 2024

Moodle is the world's most popular learning platform and is on a mission to empower educators to improve our world. Moodle US is the US-based services division of Moodle Pty, providing services in learning design, implementation, support, training, hosting, custom development, and support for Moodle LMS and Moodle Workplace. The company values education, openness, and innovation, and is committed to making a positive difference to the world.

Senior Engineering Manager - Discovery

Company: HubSpot

Location: USA

Posted Dec 14, 2024

HubSpot is looking for an experienced engineering leader to define the product roadmap and technical strategy for 67 small teams across both frontend and backend. The role involves embedding as a software engineer on the teams for the first 6 months and staying hands-on technically. The engineering leader should have a strong technical perspective, understand customers and product strategy, and hold a high performance bar for their team. They should also contribute to diversity, inclusion, and belonging initiatives and effectively communicate the company's mission and culture.

Senior Account Executive - Payroll & HR Solutions

Company: Restaurant365

Location: USA

Posted Dec 14, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They value empowering team members, have a focus on constant improvement, and offer a competitive salary range with benefits. The Senior Account Executive role involves selling the R365 Workforce Solution, managing the sales cycle, and building long-lasting business relationships.

Engagement Marketing Manager

Company: LearnLux

Location: USA

Posted Dec 14, 2024

The text describes a remote-first role at LearnLux, a company providing workplace financial wellbeing services. The position involves supporting growth, creating marketing strategies, and managing client events. The role requires 3+ years of marketing experience and is a full-time position with benefits. LearnLux values diversity and inclusion.

Customer Success Engineer

Company: Cribl

Location: USA

Posted Dec 14, 2024

The Customer Success Engineer (CSE) role at Cribl is a highly technical position that involves acting as a trusted advisor to customers, coordinating and strategizing across several functions, and driving the entire Customer Success lifecycle. The ideal candidate should have minimum of 5 years of experience in a related function with direct customer advocacy and engagement experience, and a customer-first mindset with great communication and relationship management skills.

Senior Operations Manager, Predictive Analytics

Company: Carrot Fertility

Location: USA

Posted Dec 14, 2024

The text describes a job posting for a Senior Director of Operations position at Carrot Fertility, a leading global fertility and family-building platform. The role involves driving operational processes surrounding key staffing decisions, building relationships with cross-functional stakeholders, and defining and updating business assumptions. The team is composed of highly talented team members supporting every aspect of the operational functions at Carrot. The position requires 8+ years of experience in capacity planning or demand and supply management, expert spreadsheet proficiency, and experience working with WFM tools. The starting base salary for this position will range from $123,000 to $140,000.

Director, Customer Success

Company: Pearl Health

Location: USA

Posted Dec 14, 2024

Pearl Health is a company that aims to improve healthcare delivery by providing technology services and financial tools to primary care providers. They are seeking a Customer Success Director to help their West Coast and Central region customers succeed in the ACO REACH model, MSSP, and beyond. The role involves leading teams, coaching, and driving performance in Value-Based Care. The company values diversity and is a remote-first company with a concentration of team members in NYC and Boston.

Principal Support Engineer

Company: EDB

Location: USA

Posted Dec 14, 2024

The job description is for a Principal Support Engineer role in the US, working remotely on a global team. The role involves technical leadership, managing Postgres databases, and providing guidance to clients. The candidate should have 10+ years of experience, including 7+ years in Data Warehouse solutions, and knowledge in Kubernetes, monitoring tools, and cloud service environments. The role requires strong communication skills, time management, and the ability to work in shifts and on weekends.

Senior Content Marketing Writer

Company: Cobalt

Location: USA

Posted Dec 14, 2024

Cobalt is seeking a Senior Content Marketing Writer to elevate their in-house content program and support complex marketing campaigns. The role involves crafting high-quality engaging content for every stage of the buyer's journey, ensuring alignment with key cybersecurity trends and business objectives. The writer will serve as the primary editor, ensuring a consistent style, tone, and voice across all written materials. This position will position Cobalt as a leader in Offensive Security while driving customer engagement and decision-making.

Technical Account Manager

Company: Lavendo

Location: USA

Posted Dec 14, 2024

The company is a publicly traded AI revolution leader offering an AI-centric cloud platform for AI development. They provide cutting-edge infrastructure, including large-scale GPU clusters, cloud platforms, tools, and services for Fortune 1000 companies, top-tier innovative startups, and AI researchers. The company is committed to sustainable AI infrastructure and operates one of the most powerful commercially available supercomputers.

Manager, Revenue Cycle

Company: Octave

Location: USA

Posted Dec 14, 2024

The text describes a high-growth mental health startup, Octave, that offers behavioral health services with a focus on quality and affordability. The startup is looking for a Revenue Cycle Operations Manager to support the Revenue Cycle team and collaborate with Revenue Operations leadership. The manager will oversee and optimize the entire revenue cycle process, manage a team of professionals, and ensure accurate and timely billing, coding, and collections. The manager will also work closely with various departments to align revenue cycle activities with organizational goals and provide strategic leadership and operational support as the department scales. The company values empathy, kindness, human beings first, tackling intractable problems, no bystanders, no stars, no tourists, partnership, quality at scale, progress is a process, and there are people behind every data point.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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