Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Credentialing Coordinator

Company: Nava

Location: USA

Posted Dec 14, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They have been trusted by federal, state, and local government agencies since 2013 to build transformative digital services. Nava focuses on populations that are the least protected and aims to restore trust between people and public institutions. They offer client services, expertise, and problem-solving methodology to government clients, helping them improve their products and services for their users and beneficiaries. The Credentialing Coordinator role at Nava involves managing employee and contractor credentials, onboarding new hires, and ensuring compliance with federal, state, and organizational standards. The role requires strong organizational skills, problem-solving abilities, and experience in credentialing HR operations or a similar role. Nava offers competitive benefits, generous time off, and a parental leave policy. They are an equal opportunity employer committed to diversity and inclusion in the workplace.

Patient Services Representative

Company: EQUIP Health

Location: USA

Posted Dec 14, 2024

Equip is a leading virtual evidence-based eating disorder treatment program founded in 2019. They offer a unique culture, dedicated care team, and have served thousands of patients and families. They are looking for a Patient Service Representative to join the Admissions team.

Account Executive

Company: BigCommerce

Location: USA

Posted Dec 14, 2024

BigCommerce is a mission-driven company that aims to help merchants grow their businesses by providing the best ecommerce platform. They are committed to growing their employees and customers, and have been recognized for their product and workplace culture. They are seeking a driven Account Executive to join their growing sales team and drive new and expansion revenue.

Marketing Operations Specialist

Company: Immersive Labs

Location: USA

Posted Dec 14, 2024

Immersive Labs is a leading cyber resilience company with a people-centric approach. They offer a SaaS platform for continuous cyber capability assessment, building, and proving through real-life simulations. Founded in 2017, they have secured over $180 million in funding and are used by major brands like Citi, Pfizer, Daimler, Humana, and HSBC. They are seeking a Marketing Operations Specialist to optimize processes, manage data integrity, and support campaign execution.

Senior AI Solutions Engineer, Pre-Sales

Company: Weights & Biases

Location: USA

Posted Dec 14, 2024

Weights and Biases is a Series C company with $250M in funding and over 200 employees, serving over 1000 customers and more than 30 foundation model builders. They are hiring an AI Solutions Engineer to work with sophisticated ML teams, uncovering their needs and improving workflow. The role involves demonstrating Weights and Biases functionality, designing and executing proof of values, and securing technical success. The company values machine learning experience, customer orientation, and collaboration with top ML companies.

VP, Revenue

Company: Howl

Location: USA

Posted Dec 14, 2024

Howl is a creator-first social commerce platform that launched in 2022, aiming to democratize the creator economy. It offers a transparent and easy-to-use platform for creators to increase revenue and connect with brands. The company encourages community-driven connections and has paid over $100M to creators since inception. Howl is looking for a strategic VP Revenue to lead growth, client strategy, sales, customer success, and RevOps. The role requires 7+ years of relevant experience, a proven track record of driving revenue growth, and strong leadership skills.

Solutions Engineer Support Specialist

Company: Restaurant365

Location: USA

Posted Dec 14, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They value empowering team members and constantly evolving to be Best in Class. This role involves administrative support to the Sales Engineering team, managing demo and project requests, and tracking key metrics. The ideal candidate has 12 years of experience in sales support or customer service, strong organizational skills, and experience with CRM systems.

Solutions Architect

Company: Keyfactor, Inc.

Location: USA

Posted Dec 14, 2024

The Solutions Architect role at Keyfactors involves guiding enterprise customers through implementing and integrating Keyfactors solutions, working directly with customers to install software components, and providing input into the products strategic roadmap. The position is based in the United States and can be performed remotely. Responsibilities include assisting customers in designing and implementing solutions, leading design workshops, ensuring customer preparation, implementing solutions using a collaborative approach, and promoting continuous improvement. The ideal candidate has 5-7 years of experience in customer-facing technical roles within large enterprise IT environments.

Account Executive

Company: Halborn

Location: USA

Posted Dec 14, 2024

Halborn is a global cybersecurity company founded in 2019 to address the evolving challenges in the cryptocurrency industry. They offer remote positions to top-tier web3 native organizations, Fortune 500 enterprises, and gaming companies. The company values independence, learning, and making a big impact in cutting-edge technologies. They offer full-time salaries, equity, unlimited vacation days, company laptops, and health insurance. The sales role involves sourcing opportunities, conducting meetings, developing account strategies, negotiating deals, and providing forecasts.

Associate General Counsel

Company: Quantum Metric

Location: USA

Posted Dec 14, 2024

Quantum Metric is a leading Continuous Product Design company that helps organizations understand the digital customer journey. They capture insights from 40% of the world's internet users, supporting nationally recognized brands. The company has been named to the Inc 5000, Deloitte 500, and Best Places to Work lists. They offer competitive compensation, benefits, and a flexible work environment.

Product Manager - Passage

Company: 1Password

Location: USA

Posted Dec 14, 2024

1Password is seeking a customer-obsessed product manager to lead the development and execution of features related to authentication, user management, and developer experience. The ideal candidate should have experience in product management, particularly in authentication, identity, or developer tools, and a strong understanding of modern tech stacks and developer preferences. The role offers a competitive salary, benefits, and the opportunity to work in a dynamic, collaborative environment.

Senior Data Analyst/Steward

Company: Omnidian

Location: USA

Posted Dec 14, 2024

Omnidian is building a sustainable future for the planet by ensuring IoT-enabled distributed energy assets perform at their best through passionate teams, innovative technology, and an amazing customer experience. They are a well-funded growth-stage B Corp certified company looking for a Senior Data Analyst Steward to drive their Data Governance efforts and create a best-in-class metrics program and culture.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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