Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Software Engineer - Frontend, Site Discovery

Company: Webflow

Location: USA

Posted Dec 14, 2024

Webflow is seeking a Senior Frontend Engineer to build next-generation tooling for customers, enabling them to make their sites discoverable to users via modern search engines. The role offers a competitive cash compensation package, remote work opportunities, and a focus on employee growth and wellness. Candidates should have 5+ years of experience as a FEUI engineer and be proficient in advanced React and CSS patterns.

Sales Director - Growth (eCommerce, Retail, & CPG)

Company: StackAdapt

Location: USA

Posted Dec 14, 2024

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking a dynamic Sales Director to lead a team and drive expansion across key verticals and industries. The role offers a competitive salary, 401K matching, and various benefits. StackAdapt is a diverse and inclusive team with a supportive workplace and high-performing campaigns.

Staff Software Engineer - Ruby Infrastructure

Company: Gusto, Inc.

Location: USA

Posted Dec 14, 2024

The role of a Staff Engineer on the Product Infrastructure RubyRails team involves working on developer productivity improvements at the core of the language and framework Gusto uses for its main applications. The team, with a charter focused on Developer Productivity, seeks to improve it through their work on tools, systems, and organizational processes. The ideal candidate has 6+ years of experience with software development and architecture using RubyRails, experience in building tooling, and great communication skills.

Sales Development Representative - New Business ISV

Company: Twilio

Location: USA

Posted Dec 14, 2024

Twilio is seeking a New Business ISV Sales Development Representative to join their team. The role involves generating qualified leads, building creative outreach programs, and developing strong relationships with prospective customers. The successful candidate will be responsible for a quota of qualified new business opportunities on a quarterly basis and align closely with Account Executives to build a prioritized list of accounts to target. The role is remote and based in the US with approximately 5 travel anticipated.

Onboarding Manager

Company: Mercury

Location: USA

Posted Dec 14, 2024

Mercury is a financial technology company that is expanding its team to support its growth. The company is looking for an Onboarding Manager to join their team and help manage a team of specialists, create efficient processes, and ensure the team is supported to tackle day-to-day challenges. The role requires leadership experience, the ability to work autonomously, and a strong ownership mindset. The total rewards package includes base salary, equity, stock options, and benefits.

Director of Enterprise Operations

Company: Upwork

Location: USA

Posted Dec 14, 2024

Upwork is a global work marketplace that empowers companies and talent to work together in innovative ways. They serve a wide range of clients, from small startups to large Fortune 100 enterprises. The company is focusing on enabling large organizations to access the best talent, streamline workforce management, and drive business outcomes. The Director of Enterprise Operations role involves establishing, managing, and optimizing processes, tools, and team effectiveness to drive revenue generation. The role requires strategic process improvements, data-driven decision-making, and a focus on AI-first revops. The company is a remote-first organization with physical offices in San Francisco and Chicago, and they value trust, risk-taking, customer focus, and excellence.

Sales Development Representative

Company: Hostaway

Location: USA

Posted Dec 14, 2024

Hostaway is seeking a Sales Development Representative to join their team and drive growth in the North American market. The role involves researching and identifying potential clients, conducting outbound prospecting activities, engaging with prospects, collaborating with the sales team, and maintaining CRM records. The company offers competitive compensation, remote work, equity, professional growth, annual paid leave, and a dynamic team culture.

VP of Design & Creative

Company: Podium

Location: USA

Posted Dec 14, 2024

The role involves leading the product design and user experience function at Podium, working closely with engineering and product teams to create intuitive and impactful user experiences. The VP Design & Creative will oversee brand and creative initiatives, shape and drive the vision for user-centric product design and experience, and establish processes and tools to scale the team and product offerings.

Software Team Manager

Company: Nextech

Location: USA

Posted Dec 14, 2024

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, a generous bonus structure, great healthcare, and many other benefits. They are an equal opportunity employer with a commitment to diversity, seeking talented individuals in software engineering, finance, accounting, customer support, and business development. The Software Team Manager is responsible for guiding software development teams, managing projects, and ensuring high product quality.

Business Value Engineer

Company: Grafana Labs

Location: USA

Posted Dec 14, 2024

Grafana Labs is seeking an experienced Business Value Engineer to join their successful Sales and Solutions Engineering team. The role involves defining and unifying Grafana's value proposition, collaborating with cross-functional teams, and partnering with leadership to align value narratives. The OTE range for this role is $220,000 - $260,000.

Human Resources Manager

Company: LearnLux

Location: USA

Posted Dec 14, 2024

This is a job description for a Human Resource Manager role at LearnLux, a remote-first company focused on workplace financial wellbeing. The role involves owning key aspects of people operations, talent acquisition, employee engagement, and HR strategy. The ideal candidate should have 4+ years of experience in talent acquisition or HR, with experience managing HR processes and knowledge of HR best practices, compliance, and diversity & inclusion strategies. The company offers medical, dental, and vision insurance, 401k, mental wellbeing support, financial wellbeing through LearnLux, equity for full-time employees, paid vacation and sick leave, paid sabbatical, a supportive inclusive team culture, and opportunities for continuous learning and growth. The company is committed to fostering an environment that embraces diversity and inclusion.

Solutions Engineer Operations Manager

Company: Grafana Labs

Location: USA

Posted Dec 14, 2024

The text describes a job opening for a Manager of Sales Operations at Grafana, a GTM organization. The role involves partnering with the Solutions Engineering team, driving planning and operational capabilities, and running special GTM projects. The candidate should have experience in strategy and operations consulting, enterprise sales, and data visualization. They should also have experience working remotely with an international team.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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