Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Staff Data Scientist - Guest Journey

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The text describes a role as a Staff Data Scientist at Airbnb, focusing on optimizing the Guest Experience and accelerating marketplace growth. The role involves building data products, inference frameworks, and intelligence, collaborating with cross-functional teams, and utilizing causal inference techniques. The ideal candidate should have 9+ years of industry experience, a Masters degree or PhD in a quantitative field, and strong fluency in Python or R, SQL, and machine learning techniques.

Senior Threat Analyst

Company: Coalition, Inc.

Location: USA

Posted Dec 10, 2024

The role of a Senior Threat Analyst remote at Coalition Inc. is to contribute to the expansion of their MDR security program. The role involves full-spectrum security analysis, detection, and response within platforms like SentinelOne, CrowdStrike Falcon, and Microsoft Defender. The MDR team leads companywide efforts to improve security posture and build capabilities for innovative detection and response solutions. The role requires client-facing experience, technical knowledge of network traffic and protocol analysis, and excellent time management, writing, and communication skills. The compensation reflects the cost of labor across several US geographic markets, with a range of $98,000 to $152,000 per year.

Product Manager - Mobile Development

Company: Bankjoy

Location: USA

Posted Dec 10, 2024

Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup that aims to revolutionize banking tech infrastructure by leading digital transformation at financial institutions. They are looking for a highly skilled Product Manager with an Aplayer approach to UIUX and a passion for delivering seamless mobile experiences.

Finance & Strategy Senior Manager - GTM

Company: Apollo.io

Location: USA

Posted Dec 10, 2024

The Finance and Strategy team at Apollo is seeking a Senior Manager to support their growing business. The role involves shaping and executing planning, forecasting, and budgeting processes, serving as a business partner to GTM teams, and delivering insights to improve decision-making across various departments. The ideal candidate is highly analytical, self-motivated, and passionate about making an impact.

Healthcare Software Support Representative

Company: Nextech

Location: USA

Posted Dec 10, 2024

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, a generous bonus structure, great healthcare, and many other benefits. They are an equal opportunity employer with a commitment to diversity, seeking talented individuals for various roles, including software engineers, finance professionals, customer support specialists, and business development experts. The Product Support Representative role involves supporting Nextech software applications, resolving customer issues, and maintaining customer satisfaction. The company offers a comprehensive wellness program, flexible time off, and various insurance plans.

Recruiting Operations Solutions Manager

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The text describes a highly technical and data-driven leadership role within Airbnb's Recruiting Operations team. The Recruiting Operations Solutions Manager will own analytics and dashboard functions, oversee technology-related business processes and data, and partner with Recruiting leadership and other functions in the larger EX organization. The role requires managing multiple work streams, a deep understanding of data warehouse infrastructure, and a sophisticated customer and product management sensibility.

Head of Sales

Company: Salesmsg

Location: USA

Posted Dec 10, 2024

Salesmsg is a fast-growing startup looking for an experienced and empathetic customer champion to be their next Head of Sales. The role involves building and maintaining strong relationships with senior executives at Enterprise and Medium-size businesses, leading new client presentations, crafting client solutions, building a robust sales pipeline, developing a scalable sales process, and helping clients become successful. The company offers remote work, medical, dental, and vision insurance, team trips, unlimited PTO, wellness perks, books and courses, focused time blocks, a $250 charity donation, semi-monthly paychecks, swag, telemedicine, online mental health therapy, and incredible growth and promotion opportunities.

Business Development Executive

Company: StackAdapt

Location: USA

Posted Dec 10, 2024

StackAdapt is a remote-first company seeking a Hub of Innovation, Imagination, and Creativity for an Agency Business Development role. The ideal candidate will have a proven track record of closing new agency business, strong commercial abilities, and a history of autonomously closing high-value business. The role involves prospecting, pitching, and closing while collaborating with other functions of the business. The company offers a comprehensive mental health care platform, full benefits from day one, work-from-home reimbursements, and an awesome parental leave policy.

Business Development Executive

Company: StackAdapt

Location: USA

Posted Dec 10, 2024

StackAdapt is a remote-first company seeking a Hub of Innovation, Imagination, and Creativity for an Agency Business Development role. The ideal candidate will have a proven track record of closing new agency business, strong commercial abilities, and a history of autonomously closing high-value business. The role involves prospecting, pitching, and closing while collaborating with other functions of the business. The company offers a comprehensive mental health care platform, full benefits from day one, work-from-home reimbursements, and an awesome parental leave policy.

Technical Lead II - Backend, CRM Configuration

Company: HubSpot

Location: USA

Posted Dec 10, 2024

The CRM Configuration Backend team is a new team responsible for building smart contextual and informed activation experiences to help companies configure and map their businesses into HubSpot, accelerating their growth and success. The team will pair with a frontend team to work iteratively to figure out the best way to enable customers to get value out of the product even faster. The team will spend most of their time building systems using Java 21 while helping to grow other engineers and collaborate with a Product Manager and a Product Designer.

Director, Product Management - Enterprise Platform

Company: Weights & Biases

Location: USA

Posted Dec 10, 2024

Weights and Biases is a Series C company with $250M in funding and over 200 employees, serving over 1000 customers and more than 30 foundation model builders. They are seeking a Director of Product Management to lead the development of their platform infrastructure, identity management, and enterprise-focused platform. The role involves collaborating with cross-functional teams, improving the enterprise customer experience, and working on products across the ML lifecycle.

Director - Product Design

Company: Embroker

Location: USA

Posted Dec 10, 2024

This is a job posting for a UX Leader position at Embroker. The role requires setting the UX vision and strategy, attracting and developing top-tier design talent, and infusing the culture with a design thinking mindset. The required qualifications include 10 years in UX/digital product design, 5 years leading UX teams, and a foundational understanding of product led growth. The ideal candidate should have experience in people leadership, Agile environment, and data-driven storytelling skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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