Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Vice President of Revenue & Performance Marketing

Company: ActiveCampaign

Location: USA

Posted Dec 10, 2024

The job description is for a Vice President of Revenue and Performance Marketing role at ActiveCampaign. The role involves building and driving the marketing growth engine, developing innovative cross-channel GTM programs, leading a high-performing team, and working closely with other GTM leaders. The candidate should have 12+ years of marketing experience, SaaS experience, and MarTech or adjacent industry experience. The role offers a competitive salary range, comprehensive benefits, and a diverse and inclusive culture.

Senior Product Designer

Company: OneSignal

Location: USA

Posted Dec 10, 2024

OneSignal is seeking a Senior Product Designer to work on their customer engagement platform used by 2 million app developers and marketers. The designer should have attention to detail, understand design as equal parts form and function, and be able to work closely with engineering, product, and other teams. The ideal candidate should put users first, have a ship-it mentality, and be passionate about building easy-to-use products using data to make better design decisions. The team is nimble and spans user research, user experience, prototyping, visual design, brand design, design systems, and frontend engineering. The designer will work on UI and UX of web products, conduct UX research, and lead design teams on projects. The ideal candidate should have 6+ years of experience designing for B2B SaaS products, extensive experience with usability testing and research, and be able to analyze, optimize, and simplify workflows. The company offers a new York and California base salary between $140000 to $160000, a competitive equity program, and comprehensive benefits.

Platform Manager - Strategic Trust Defenses

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The text describes a role on the Airbnb Strategic Trust Defenses team, focusing on creating common Trust and Safety solutions across the platform. The role involves leading cross-functional teams, maintaining product backlog and roadmap, and presenting product roadmap and status to Airbnb leadership. The candidate should have 5+ years of product management experience, deep expertise in Trust and Safety problems on marketplaces, and excellent communication skills.

Junior CX Service Representative

Company: 1Password

Location: USA

Posted Dec 10, 2024

1Password is seeking a Jr CX Service Representative to join their remote team in Canada and the US. The role involves providing customer support, translating technical terms, and helping customers learn about the product. The company offers competitive compensation, benefits, and growth opportunities. They value diversity, inclusion, and flexibility.

Billing Operations Manager

Company: Olo

Location: USA

Posted Dec 10, 2024

Olo is seeking a Billing Operations Manager to oversee their billing and revenue process, with a focus on streamlining the quotetocash process. The ideal candidate will have experience in a SaaS environment and be able to drive change through key process improvements and systems implementations.

Associate Director of Events - Client & Project Management

Company: Axios

Location: USA

Posted Dec 10, 2024

The text describes a high-energy role at Axios, a news content provider, as an Associate Director of Events. The role requires strong client relationship management, event planning, and project management skills. The company offers competitive salary, benefits, and a positive work environment. The job is remote and offers flexible work hours.

Senior Software Engineer, Community Support Platform - Chatbot

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The Community Support Platform CSP at Airbnb is a critical system that drives customer support operations. It empowers Airbnb's global network of Community Support ambassadors to deliver exceptional customer service with high efficiency. The role involves working in a team to create innovative user experiences for AI-driven customer service products, shaping the technical vision, and delivering flexible, efficient, and scalable solutions.

Marketing Analytics Manager

Company: Webflow

Location: USA

Posted Dec 10, 2024

Webflow is seeking a Marketing Analytics Manager to enhance their marketing data infrastructure and leverage it to uncover insights that drive business decisions. The role involves evaluating and tracking their marketing funnel, providing data and insights to campaign owners, and assisting in creating dashboards for leadership teams. The ideal candidate is a creative problem solver who enjoys a fast-paced environment and is able to coordinate across multiple teams. The cash compensation for this role is tailored to align with the cost of labor in different geographic markets.

Customer Support Service Representative

Company: 1Password

Location: USA

Posted Dec 10, 2024

The text describes a job opportunity for a Customer Service Representative at 1Password, a company that values simplicity, honesty, and a human-centric approach to solving problems. The role involves handling customer issues, providing excellent service, and maintaining customer loyalty. The ideal candidate should have experience in customer service, strong communication skills, and proficiency in French, German, Japanese, or Spanish. The position offers a dynamic work environment, competitive salary, and benefits.

Senior Product Designer - Growth

Company: hims & hers

Location: USA

Posted Dec 10, 2024

The role of a Senior Product Designer at Hims and Hers is to collaborate closely with various teams to create a unified storefront, enhance user experience, and drive activation and reactivation. The designer should have strong end-to-end storytelling skills, excellent visual design sensibility, and a detail-oriented approach. The role requires leading design projects, innovating and inspiring, championing the user, and collaborating with cross-functional teams.

Product Marketing Manager

Company: Finalsite

Location: USA

Posted Dec 10, 2024

Finalsite is a leading website communications, enrollment, and marketing platform for over 7000 schools and school districts in 119 countries. The company offers award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support, and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA, with employees working remotely worldwide.

Manager - Product Management

Company: Clari

Location: USA

Posted Dec 10, 2024

Clari's Revenue platform offers forecasting accuracy and visibility, helping sales teams meet or beat their sales goals. The platform is part of Claris' next-generation revenue excellence, and they are looking for a Manager Product Management to lead a subset of the Sales Engagement Groove product line. The role requires leadership, domain expertise in GTM sales motions, and the ability to collaborate with engineering teams. The company offers a fully remote opportunity, competitive wages, and a supportive and inclusive environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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