Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Training Lead

Company: InDebted

Location: USA

Posted Dec 07, 2024

InDebted is a global company providing debt collection solutions using technology and human touch. They use AI and machine learning to personalize the collections journey and promote positive customer experiences. The company is rapidly expanding and has recently completed a Series C funding round. They are looking for a training and development professional with extensive experience in customer service environments and training across various channels.

Manager, Claims - Ticketing and Mobility

Company: Cover Genius

Location: USA

Posted Dec 07, 2024

Cover Genius is a Series E insurtech company that protects global customers of the world's largest digital companies. They have been recognized with numerous awards and have a diverse team committed to social entrepreneurship. The company is looking for a Manager Claims Vertical to lead the claims team and ensure a smooth customer experience and fast resolution of claims.

VP - Revenue Operations

Company: Olo

Location: USA

Posted Dec 07, 2024

The text describes a job posting for a VP Revenue Operations at Olo, a leading restaurant technology provider. The role involves leading sales operations, capacity planning, productivity review, market segmentation, territory carving, quotaincentive design, headcount allocation, and more. The candidate should have 12+ years of progressive sales and sales operations experience, B2B SaaS experience, and a strong understanding of sales processes and methodologies. The company offers great benefits and a competitive salary range.

Customer Success Manager

Company: Upwork

Location: USA

Posted Dec 07, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have done over $38 billion in work and are looking for a dynamic Enterprise Customer Success Manager. The role involves partnering with customers, providing consultation and training, building customer success plans, and more.

Host Communications Strategy Lead

Company: Airbnb

Location: USA

Posted Dec 07, 2024

The text describes a job posting for a Community Manager position at Airbnb. The role involves managing outbound communications in global and two-way channels, driving communications and go-to-market strategies, and collaborating with various teams to oversee communications and campaigns. The ideal candidate should have a blend of strategic communications and marketing backgrounds, experience collaborating with technical and creative teams, and a passion for Airbnb's mission and community.

Account Executive - Enterprise

Company: Emburse

Location: USA

Posted Dec 07, 2024

Emburse is a company that aims to improve the lives and businesses of its users by providing a SaaS solution for corporate expenses and invoices. They focus on automating manual tasks, saving users time, and ensuring compliance. Their solutions are tailored for companies of various sizes, from startups to enterprises like Microsoft, Pinterest, Bosch, and Estee Lauder. The role of an Account Executive involves finding and closing deals with companies over 500+ employees, articulating the company's service benefits, developing a strategic territory plan, and maintaining an adequate pipeline to exceed business objectives.

Data Analyst

Company: Octane Lending

Location: USA

Posted Dec 07, 2024

Octane is revolutionizing recreational purchases by offering a seamless end-to-end digital buying experience. They connect people with their passions using cutting-edge technology and innovative risk strategies to make lifestyle purchases like powersports vehicles, RVs, and OPE fast, easy, and accessible. Octane adds value throughout the customer journey, supports customers throughout their loan with superior loan servicing, and has a remote-first company structure with over 550 employees and 30 OEM and 4000 dealer partners.

Senior Strategist - Pharma Media

Company: Springandbond

Location: USA

Posted Dec 07, 2024

Spring amp Bond is a digital media agency specializing in pharmaceutical and medical device marketing. They are seeking a Senior Strategist to join their remote-first team. The role involves overseeing client projects, managing strategic deliverables, collaborating with internal teams, and conducting market research. The company offers a remote-first team environment, comprehensive benefits, and is an equal opportunity employer.

Global Cloud Alliances Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana Labs is seeking a Global Cloud Alliances Manager to lead and expand partnerships with AWS and Google Cloud. The role involves developing overall go-to-market strategies, managing alliances, and amplifying Grafana Labs' presence within the cloud ecosystem. The candidate should have 10+ years of experience in building SaaS ISV partnership programs and fluency in AWS and Google Cloud services.

Sr. Enterprise CSM

Company: Cobalt

Location: USA

Posted Dec 07, 2024

Cobalt is looking for a top customer success manager to join their Enterprise team and help customers build and grow successful security testing programs. The candidate will own the overall relationship with assigned clients, increase adoption, ensure retention, and drive increased growth and satisfaction. They will also establish a trusted strategic advisor relationship with each assigned client and drive continued value of their products and services.

Account Executive - SMB

Company: Emburse

Location: USA

Posted Dec 07, 2024

Emburse is a company that helps businesses manage corporate expenses and invoices, with a focus on automating manual tasks and providing a simple and amazing experience for CFOs and employees. They have a wide range of customers, from startups to enterprises like Microsoft and Pinterest. The company is looking for an Account Executive for SMB to attract small business leads and meet quarterly sales goals.

Licensed Claims Team Lead

Company: Cover Genius

Location: USA

Posted Dec 07, 2024

Cover Genius is a Series E insurtech company that protects global customers of the world's largest digital companies. They have been recognized with dozens of awards and are committed to diverse cultural programs. The role of the Claims Team Lead involves owning the well-functioning of the claims team, ensuring efficient claims handling, and providing an excellent customer experience. The company offers flexible PTO, employee stock options, and social initiatives. The salary range for this role is between $49,000 and $77,000.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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