Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Staff Software Engineer, Online Ordering

Company: Toast

Location: USA

Posted Dec 07, 2024

Toast is a company revolutionizing the restaurant industry by providing a platform that combines technology with customer success. The Online Ordering team is focused on creating exceptional consumer experiences for restaurants and their guests. The role involves designing and implementing cutting-edge solutions, enhancing the platform, and collaborating with stakeholders. The required skills include proficiency in backend technologies like Node.js and Java/Kotlin, experience with frontend frameworks like React or Angular, and comfort with building on AWS with tools like Docker and Git. The base salary range for this role is $150,000 - $240,000 USD.

Senior Director of Technical Program Management

Company: PayNearMe

Location: USA

Posted Dec 07, 2024

PayNearMe is a company that develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse, and manage payments. They offer a modern and reliable platform that lowers the total cost of payments by increasing acceptance rates, driving self-service, and simplifying exceptions. The company has over 200 employees, closed a $45M Series D round in June 2023, and is processing over $30B in payments annually. They are headquartered in Silicon Valley with employees distributed across the US. The Senior Director of Technical Program Management role focuses on establishing and scaling strategic technical program management practices to align operational processes with long-term business objectives.

L1 EUX Engineer

Company: Bluemantis

Location: USA

Posted Dec 07, 2024

The Support Center Analyst AAT provides first line technological support to Managed Services contracted clients. They are responsible for problem determination, incident recording, and resolution of customer issues. This is an entry level position focused on end user account administration tasks.

Support Engineer – Tier 1 (Salesforce Certified)

Company: Litify

Location: USA

Posted Dec 07, 2024

Litify is a leading legal technology company that empowers law firms and legal departments to achieve consistent success by standardizing, measuring, and improving their legal operations. They are seeking a Support Engineer Tier 1 to join their expanding Customer Success team, where they will work directly with customers to resolve complex Salesforce-Litify issues, reproduce issues in Salesforce sandboxes and demo orgs, and collaborate with Customer Success Managers to find solutions. The role requires 13 years of technical customer-facing experience, preferably in the SaaS space, and experience working with Salesforce and Salesforce certifications. The estimated pay range for this role is $75,000.

Senior Manager, Customer Success

Company: insightsoftware

Location: USA

Posted Dec 07, 2024

InsightSoftware is a global provider of comprehensive solutions for the Office of the CFO. They believe an actionable business strategy begins and ends with accessible financial data. The company offers solutions across financial planning and analysis, accounting, and operations to transform how teams operate and empower leaders to make timely and informed decisions. They enable automated processes, deliver trusted insights, boost predictability, and increase productivity. The company is seeking a Senior Manager Customer Success to lead the customer success team and drive customer satisfaction and retention.

Director, Mid-Market Sales

Company: DevRev

Location: USA

Posted Dec 07, 2024

The Director MidMarket Sales East is responsible for driving success in a designated MidMarket region in the Americas. Responsibilities include driving ARR growth, developing US GTM strategy, working with Marketing and Partnership teams, hiring and managing a high-performing sales team, fostering a collaborative sales environment, delivering accurate forecast reports, using data-driven insights for decision-making, ensuring sales team organization, partnering with Product and Engineering teams, and having 10+ years of sales experience and management experience.

Senior Design Manager - Commerce Growth

Company: HubSpot

Location: USA

Posted Dec 07, 2024

The text is a job description for a Senior Design Manager position at Commerce Hub, a growth-focused company. The role requires product-focused growth experience, strong design skills, and the ability to collaborate with cross-functional teams. The company values empathy, curiosity, and building influence in a large dynamic organization. The job offers a cash compensation range of $200,000 - $320,000 annually, along with additional benefits and perks.

Senior Copywriter

Company: Ag1

Location: USA

Posted Dec 07, 2024

AG1 is seeking a skilled Senior Copywriter Campaigns to lead the development of compelling copy for various marketing campaigns. The ideal candidate is a creative storyteller with a deep understanding of brand voice and audience engagement. The role involves creating clear, persuasive, and engaging copy for digital ads, email marketing, social media, landing pages, and print. The candidate will collaborate with the creative team, brand strategists, and marketing managers to ensure all copy aligns with campaign objectives, brand voice, and tone. They will work closely with designers to develop cohesive visuals and copy, and optimize and refine campaign copy based on performance data and customer insights.

Senior Data Analyst

Company: Roidna

Location: USA

Posted Dec 07, 2024

ROIDNA is seeking a Senior Data Analyst to join their team. The ideal candidate will have a strong foundation in marketing data and metrics, data visualization skills, and experience with Google Analytics, Tableau, and Looker Studio. The role involves data analysis, reporting, and communication, as well as data governance and quality assurance.

Enrollment Coordinator

Company: InterWell Health

Location: USA

Posted Dec 07, 2024

Interwell Health is seeking an Enrollment Coordinator to make outbound calls to eligible health plan members and educate them about the CKD program. The role requires strong communication skills, a track record of meeting performance goals, and a positive, compassionate, and tenacious approach. Interwell Health is committed to diversity, equity, and inclusion and encourages all applicants to apply.

Lead Business Analyst - Healthcare

Company: Nuna

Location: USA

Posted Dec 07, 2024

The text discusses Nunas products, which aim to simplify the operationalization of value-based care. The role involves working with a cross-functional team to develop new iterations of Nunas products, understand payers and providers' needs, and collaborate with Product Managers, Engineering, and Design to extend Nunas products. The role requires a Bachelor's degree, 5+ years of experience in healthcare data and payer processes, and strong communication skills.

Director, Go To Market Operations

Company: CloudFactory

Location: USA

Posted Dec 07, 2024

This job posting is for a dynamic Revenue Operations Leader to drive and optimize revenue processes at a leading AI company. The role involves overseeing the entire revenue generation process, collaborating with various departments, optimizing processes, managing revenue streams, and implementing technology solutions. The company offers competitive salary, comprehensive benefits, and the opportunity to work with a forward-thinking AI team.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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