Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Manager - Go to Market Analytics

Company: Sprout Social

Location: USA

Posted Dec 07, 2024

Sprout Social is looking to hire a Senior Manager Go to Market Analytics for their Sales and Success team. The role involves driving data-driven decision making, leading and developing a high-performing team, and optimizing revenue operations forecast. The minimum qualifications include 8+ years of experience in data analytics, business intelligence, or a related field, 5+ years of experience leading and managing teams, strong proficiency in SQL and advanced Excel skills, and deep experience with data visualization and BI tools. The role also requires experience with advanced statistical modeling or machine learning techniques. The ideal candidate will have strong analytical and problem-solving skills, excellent communication and presentation skills, and the ability to work independently and collaboratively. The role offers a comprehensive benefits program, including insurance, flexible paid time off, parental leave, wellness initiatives, ongoing education and development opportunities, and a growing corporate social responsibility program.

Senior Product Manager

Company: ExtraHop

Location: USA

Posted Dec 07, 2024

ExtraHop is seeking a world-class product management team to join their mission of providing security teams with intelligence to confront and stop advanced threats. This is an individual contributor role that will lead the growing portfolio of behavioral heuristic and IOC based detection capabilities. The role requires strong product management and security domain expertise, as well as experience in driving cross-functional alignment.

Strategic Channel Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana Labs is seeking a Channel Manager US West to develop and execute a partner go-to-market strategy in the US West Coast region. The role involves working closely with sales, marketing, operations, and leadership teams to align sales and partner efforts with product, technical, and sales development efforts. The key task is to develop and deliver immediate and future revenue growth through the partner channel. The role requires experience in managing an emerging partner community and shaping the role and strategy in a rapidly growing company.

Senior Product Designer - CMS Authoring

Company: Webflow

Location: USA

Posted Dec 07, 2024

Webflow is seeking a Senior Product Designer to focus on content authoring and management workflows in their CMS. The role offers a competitive cash compensation package tailored to different geographic markets, with a focus on cost of labor. The candidate should have experience in designing end-to-end projects in complex products, preferably with experience in CMS, blogging software, notetaking apps, or products where users compose a significant amount of content. The ideal candidate should champion customer insights, demonstrate a history of shipping features, and have experience with Webflow and other web design and development tools.

Regional Cloud GTM Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana is seeking a driven Regional Cloud GTM Manager to lead and execute partnerships with AWS and Google Cloud in the US. The role involves coselling, comarketing, and working closely with sales and marketing teams. The candidate should have 10+ years of experience in building SaaS ISV partnership programs, expertise in AWS and Google Cloud services, and a history of consistent goal achievement.

Strategic Channel Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana Labs is seeking a Channel Manager for US Commercial Partners to develop and execute a partner go-to-market strategy. The role requires managing an emerging partner community, driving revenue growth, and collaborating with various teams. The OTE compensation range is $250,000 - $272,000.

Regional VP Sales

Company: Quantum Metric

Location: USA

Posted Dec 07, 2024

Quantum Metric is a leader in Continuous Product Design, helping organizations put customers at the heart of everything they do. They capture insights from 40% of the world's internet users, supporting nationally recognized brands in various industries. The company has a diverse and inclusive culture, with a focus on empowering employees to become the best version of themselves. The role of Regional Vice President of Sales involves defining and executing the regional sales strategy, recruiting and mentoring sales reps, and ensuring cross-functional alignment with other teams. The ideal candidate is a startup enthusiast with a proven track record of defining sales strategies, running metrics-driven sales teams, and achieving sales results in new markets.

Director of Product Marketing & Pricing

Company: brightwheel

Location: USA

Posted Dec 07, 2024

Brightwheel is a company that aims to enable high-quality early education for every child by giving teachers more time with students, engaging parents, and supporting small businesses in the $175 billion early education market. They are a fully remote team with a passionate and talented customer-focused workforce. They believe in diversity and are committed to internal pay equity. They are seeking a Director of Product Marketing and Pricing to shape the future of their early childhood education services.

Senior P&C Business Partner

Company: Nextech

Location: USA

Posted Dec 07, 2024

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, a generous bonus structure, great healthcare, and many other benefits. They are committed to hiring and retaining talent, with a focus on diversity and inclusion. The Principal PampC Business Partner role involves driving strategic HR initiatives, providing expert guidance, and aligning HR strategies with business objectives.

Senior Sales Operations Analyst - GTM Systems

Company: Upwork

Location: USA

Posted Dec 07, 2024

Upwork is seeking a Sr Revenue Operations Analyst to support the sales funnel, manage revenue systems, and provide training to sales teams. The role requires familiarity with GTM tech stack, 3+ years of sales or revenue operations experience, strong problem-solving skills, and excellent communication skills. Upwork is a remote-first organization committed to diversity and inclusion.

Customer Success Manager - SMB

Company: Cobalt

Location: USA

Posted Dec 07, 2024

Cobalt is looking for a top customer success manager to join their SMB team and help customers build and grow successful security testing programs. The candidate will own the overall relationship with assigned clients, increase adoption, ensure retention, drive increased growth and satisfaction, establish a trusted strategic advisor relationship with each assigned client, develop, prepare and nurture customers for advocacy, build successful security testing programs for their customers, act as the voice of the customer internally, monitor day-to-day service execution and customer satisfaction, work with customers to establish critical goals or other key performance indicators, manage the annual renewal process for customers, work to identify and develop upsell opportunities, program manage account escalations, interface with internal and external C-level executives, and team directly with Sales to build a great customer experience.

Strategic Account Executive - FSI

Company: GitLab

Location: USA

Posted Dec 07, 2024

The role of a Strategic Account Leader in GitLab's Public Sector Federal Systems Integrator (FSI) space involves acting as a primary point of contact, contributing to sales processes, managing a book of business, ensuring pipeline accuracy, and providing account leadership. The ideal candidate should have minimum 5+ years of experience selling into Federal accounts, strong major account management skills, and a desire to see customers benefit from their investment. Preferred experience with Git Software Development Tools and Application Lifecycle Management is also required.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages