Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Lead ML Infra Engineer - Machine Learning & Data Infrastructure

Company: Upwork

Location: USA

Posted Nov 29, 2024

Upwork is a work marketplace that enables companies and talent to work together. The company is looking for a Lead ML Infra Engineer to design and develop infrastructure components to support machine learning initiatives.

Manager/Senior Manager, Client Experience (Performance Marketing)

Company: Unlockhealth

Location: USA

Posted Nov 29, 2024

Unlock Health is seeking a Manager/Senior Manager to join their performance marketing client experience team. The ideal candidate will have a good understanding of account management principles, our clients' business needs, and our service offerings. The role involves managing client relationships, developing and driving timelines, and communicating client needs with the internal team.

Data Analyst - Customer Operations

Company: Scribd

Location: USA

Posted Nov 29, 2024

Scribd is a company that aims to democratize the exchange of ideas and information, and empower collective expertise. They prioritize collaboration, intentional in-person moments, and flexible work arrangements. The company is looking for a Data Analyst to join their Customer Support Team, who will analyze support data to understand issues and insights, and improve the overall user experience.

Account Executive, Enterprise

Company: Emburse

Location: USA

Posted Nov 29, 2024

The job description is for an Account Executive to sell Emburse's expense management solutions to large businesses. The role requires strong sales skills, presentation skills, and the ability to understand the needs of mid-market level businesses.

Associate Director - Global Accounts Payable

Company: Cover Genius

Location: USA

Posted Nov 29, 2024

The text describes Cover Genius, a company that provides insurance distribution platform, and its job opening for Associate Director Global Accounts Payable. The company values diversity, inclusivity, and employee well-being, offering flexible PTO, employee stock options, and social initiatives.

Senior Alliance Partner Director (Partnerships)

Company: Vonage

Location: USA

Posted Nov 29, 2024

The job posting is seeking a highly motivated individual to lead emerging strategic partnerships and support the growing Channel and Alliances team. The ideal candidate will have experience in the SaaS industry and be able to shape the way Vonage goes to market for emerging market partners.

Industry Marketing Lead

Company: Stripe

Location: USA

Posted Nov 29, 2024

The text describes Stripe's infrastructure and suite of APIs, and the role of the Americas Marketing team in fueling the company's expansion across the region. The team is seeking an experienced marketer to drive world-class industry marketing in the Americas region.

Director - Payments Products

Company: Emburse

Location: USA

Posted Nov 29, 2024

The job description is for a Director of Payments Products, responsible for leading the development and execution of payments strategy and product roadmap, ensuring a seamless and innovative experience for customers. The role requires a deep understanding of the payments ecosystem, exceptional leadership skills, and a passion for delivering outstanding product experiences and profitable business outcomes.

Principal Product Manager

Company: Seismic Software

Location: USA

Posted Nov 29, 2024

Seismic is a rapidly growing company that is the global leader in sales enablement. They are committed to building an inclusive workplace and offer a range of benefits to their employees.

Principal Engineering Manager

Company: ExtraHop

Location: USA

Posted Nov 29, 2024

ExtraHop offers a high-energy environment where people collaborate on industry-leading technology and develop their individual growth. As a Principal Engineering Manager, you will drive product initiatives, attract and cultivate a great engineering team, and maintain technical leadership in the industry.

Software Engineering Director (Web)

Company: OfferFit

Location: USA

Posted Nov 29, 2024

OfferFit is seeking a Software Engineering Director to lead the development of a highly scalable SaaS platform for reinforcement learning. The ideal candidate will have experience with JavaScript, TypeScript, and Vue.js, and will be responsible for managing a team of engineers, improving developer experience, and contributing to product vision and strategy.

Sr. Solutions Consultant

Company: Emburse

Location: USA

Posted Nov 29, 2024

Emburse aims to improve users' lives and businesses by automating manual tasks and providing a simple experience. The company has a diverse customer base and is looking for a Solutions Consultant with experience in selling and implementing financial-oriented technology solutions.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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