Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Sr. Quality Engineer

Company: Bloomerang

Location: USA

Posted Nov 29, 2024

Bloomerang is a company that provides software and services to help nonprofits raise more money and do more good. They are looking for a Senior Quality Engineer to join their team, who has experience in test automation and a passion for quality. The company offers a range of benefits, including health insurance, time off, and a 401k match.

Senior Customer Support Specialist

Company: Zipline

Location: USA

Posted Nov 29, 2024

Zipline is a company that helps retail workers by providing a platform to improve communication and customer service. They are hiring a Senior Customer Support Specialist to join their team and are looking for someone with strong troubleshooting and problem-solving skills.

Corporate Counsel

Company: Nift

Location: USA

Posted Nov 29, 2024

Nift is a high-growth tech startup looking for a Corporate Counsel to join their team. The company is disrupting performance marketing and is backed by investors who supported Fitbit, Warby Parker, and Twitter. The role involves providing strategic legal guidance and ensuring compliance with relevant laws and regulations.

Sr. SDR - Sales Development Representative

Company: Casebook PBC

Location: USA

Posted Nov 29, 2024

The job description is for a Sales Development Representative at Casebook PBC, a company that empowers community wellbeing through technology. The role involves identifying and making outreach to organizations in the US and Canada, using a data-driven approach to prioritize and engage prospects, and collaborating with other teams to maximize lead generation potential.

Virtual Clinical Educator

Company: Inizio Engage

Location: USA

Posted Nov 29, 2024

The job posting is for a remote educational support position with a biotechnology company. The job involves providing virtual educational programs to patients and caregivers, and requires a current US RN license, associate's degree or equivalent work experience, and excellent communication and interpersonal skills.

Senior Technical Program Manager

Company: Integral Ad Science

Location: USA

Posted Nov 29, 2024

The job posting is for a Senior Technical Program Manager position at Integral Ad Science. The role involves leading cross-functional teams, managing technology-focused discussions, and driving engineering strategy. The company is looking for someone with experience in technical program management, software development, and data-driven decision making.

Data Analyst

Company: Agero

Location: USA

Posted Nov 29, 2024

The text describes Agero's mission to rethink vehicle ownership experience through data-driven technology, and the job description of a Data Analyst who plays a critical role in driving data-centric initiatives within the organization.

Web Content Manager

Company: StackAdapt

Location: USA

Posted Nov 29, 2024

StackAdapt is a self-serve advertising platform looking for a Web Content Manager to join their team. The role involves creating and optimizing content for the website, improving brand messaging and user experience, and working closely with other teams.

Director of User Research

Company: Workiva

Location: USA

Posted Nov 29, 2024

The job posting is for a Director of User Research position at Workiva, requiring a candidate with a strong background in user research methodologies, passion for user-centric design, and ability to lead a team. The role involves defining the user research vision, conducting research studies, and driving prioritization of research efforts.

Senior Analytics Engineer

Company: Workiva

Location: USA

Posted Nov 29, 2024

The job description is for a Senior Analytics Engineer at Workiva, responsible for developing and delivering mission-critical data and metrics, and driving data-driven decisions. The role requires strong analytical skills, experience with data engineering, BI development, and data science, and excellent communication and interpersonal skills.

Senior Strategic Account Executive

Company: Twilio

Location: USA

Posted Nov 29, 2024

Twilio is hiring a Senior Strategic Account Executive for High Tech Accounts. The role involves managing and expanding relationships with High Tech customer accounts, developing and executing account strategy, and driving the sales process from prospecting to deal closure. The company values diverse experiences and encourages applicants with alternative backgrounds to apply.

Senior CX Content Developer

Company: 1Password

Location: USA

Posted Nov 29, 2024

The job posting is for a Senior Content Developer at 1Password, a company that values simplicity, honesty, and a human-centric approach. The role involves creating engaging and informative content for the customer community, and requires experience in content production and technical writing. The company offers a range of benefits, including health and wellbeing programs, growth and future opportunities, and flexibility and community support.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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