Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Sales Compensation Analyst

Company: Branch

Location: USA

Posted Nov 25, 2024

Branch is a fintech company that aims to help working Americans grow financially by providing accessible and transparent financial services. The company is committed to building a diverse and inclusive team and offers a range of benefits and perks.

Customer Research Advisor

Company: dscout

Location: USA

Posted Nov 25, 2024

Dscout is a platform that empowers companies to uncover critical insights into user needs and behaviors, driving the development of products and services that make a difference. The company is looking for a Research Advisor to join its growing Customer Experience and Research team, who will work collaboratively with clients to design, recruit, and field research projects.

Customer Support Technical Representative - Extended Services

Company: 1Password

Location: USA

Posted Nov 25, 2024

The job posting is for a CX Technical Representative at 1Password, a company that values simplicity, honesty, and a human-centric approach. The role involves troubleshooting Tier 2 issues, working with customers, and collaborating with the Extended Services team. The company offers a range of benefits, including health and wellbeing, growth and future, and flexibility and community.

CX Operations Analyst

Company: Futurhealth

Location: USA

Posted Nov 25, 2024

The CX Operations Analyst will play a pivotal role in supporting customer service operations teams. The individual will be responsible for managing quality analysis, driving self-service and automation initiatives, and tracking performance metrics.

CX Planning & Insights Manager

Company: Futurhealth

Location: USA

Posted Nov 25, 2024

The job posting is for a Customer Experience Planning and Insights Manager role, responsible for driving strategic planning and execution of customer experience initiatives. The role involves leading business forecasting efforts, analyzing data, and collaborating with cross-functional teams. The company offers a comprehensive total rewards package, health and dental insurance, and a fully remote work policy.

Technical Integration Specialist - Data Services

Company: Nextech

Location: USA

Posted Nov 25, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers competitive pay, benefits, and a comprehensive wellness program. The Technical Integration Specialist role provides advanced technical services and support for customers and 3rd party vendors.

People Analytics Manager

Company: Dropbox

Location: USA

Posted Nov 25, 2024

The job posting is for a Manager of People Analytics Tableau Dashboards at Dropbox. The role involves designing and maintaining dashboards to support internal customers, managing a team of developers, and driving the strategy for evolving the suite of People dashboards.

Senior Detection Engineer (2nd shift)

Company: Red Canary

Location: USA

Posted Nov 25, 2024

Red Canary is a cyber security company that protects organizations from cyber threats. They offer a range of services, including threat detection and response, and are committed to improving security outcomes for all.

Experienced Engineering Manager - Security

Company: Plaid

Location: USA

Posted Nov 25, 2024

Plaid is a company that aims to empower people to take control of their finances by building tools and experiences for developers to create their own products. They are looking for a dynamic engineering leader to support building secure products and infrastructure for the next phase of growth and innovation.

Digital Campaign Marketing Manager

Company: Rackspace

Location: USA

Posted Nov 25, 2024

The job posting is for a Digital Campaign Marketing Manager who will lead the planning and orchestration of multichannel marketing initiatives, especially digital marketing. The successful candidate will have experience designing impactful integrated marketing campaigns and will work across revenue segments, target markets, and industries to drive engagement and conversion.

Director - Go To Market Systems & Data

Company: Sprout Social

Location: USA

Posted Nov 25, 2024

Sprout Social is looking for a seasoned leader to head their GTM Systems and Data function. The role involves overseeing the development, implementation, and maintenance of systems and processes that support their go-to-market efforts. The company offers a range of benefits, including insurance, flexible paid time off, and ongoing education and development opportunities.

Senior Product Marketing Manager - AI

Company: HubSpot

Location: USA

Posted Nov 25, 2024

HubSpot is hiring a Senior Product Marketer to lead the marketing of their AI portfolio. The role involves driving product marketing, planning for product launches, and working with a cross-functional team to showcase the product's value and grow its user base.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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