Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Customer Success Manager - SMB

Company: 1Password

Location: USA

Posted Nov 25, 2024

1Password is a company that provides a password manager service. They are looking for a Customer Success Manager to join their team. The job involves guiding customers through the onboarding process, providing support, and helping them get the most value from their investment in security and privacy. The company offers a range of benefits, including a competitive salary, comprehensive health coverage, and a generous PTO policy.

Senior Talent Acquisition Specialist

Company: Cobalt

Location: USA

Posted Nov 25, 2024

Cobalt is a company that offers pentesting services and is looking for a Senior Talent Acquisition Specialist to join their team. The job involves full-cycle recruitment, partnering with hiring managers, and managing the recruitment pipeline. The company values diversity and inclusion and offers a range of benefits and perks.

Director of Product - CMS & EMS

Company: Finalsite

Location: USA

Posted Nov 25, 2024

Finalsite is a company that provides website communications, enrollment, and marketing platform for schools and school districts. They are seeking a Director of Product for their Content Management System and Enrollment Management System divisions.

Technical Account Manager

Company: EDB

Location: USA

Posted Nov 25, 2024

The Technical Account Manager (TAM) role is responsible for building and maintaining post-sales relationships with large and complex customers. The TAM serves as a trusted technical advisor, ensuring successful implementations and providing technical leadership for customers' major Postgres initiatives.

Senior Director - Talent Development

Company: Twilio

Location: USA

Posted Nov 25, 2024

Twilio is seeking a Senior Director of Talent Development to lead the design and execution of enterprise-wide learning and development initiatives. The role requires a dynamic leader who can collaborate with cross-functional teams to foster a culture of continuous learning and professional development.

Technical Integration Specialist - API

Company: Nextech

Location: USA

Posted Nov 25, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers competitive pay, benefits, and a comprehensive wellness program. The Technical Integration Specialist role provides advanced technical services and support for customer and 3rd party vendor API integrations.

Senior Product Designer I - Operations Hub

Company: HubSpot

Location: USA

Posted Nov 25, 2024

The job posting is for a Senior Product Designer position at HubSpot, where you'll work on the Operations Hub product line, focusing on customer experience, design, and innovation. The company values diversity, inclusivity, and growth, and offers a competitive compensation package.

Senior Compensation Analyst

Company: Twilio

Location: USA

Posted Nov 25, 2024

Twilio is looking for a Senior Compensation Analyst to drive compensation programs and policies, with a focus on pay equity and global expansion. The role requires a strong compensation analytics background and experience with equity in a public-traded company.

Account Manager

Company: SQUIRE

Location: USA

Posted Nov 25, 2024

SQUIRE is a business management system designed for barbershop owners, providing custom-branded tools and resources to help them attract and retain customers, manage operations, and increase revenue. The company is trusted by barbers in over 3,000 shops globally and is committed to supporting shop owners in bridging the gap between their personal craft and business goals.

Security Compliance Analyst

Company: Figma

Location: USA

Posted Nov 25, 2024

The job description is for a Security Compliance Analyst at Figma, responsible for managing audit certification lifecycles, driving certification roadmaps, and ensuring compliance programs scale with the company's growth. The role requires experience with security compliance frameworks, cloud computing, and cross-functional collaboration.

Customer Enablement Security Officer

Company: Twilio

Location: USA

Posted Nov 25, 2024

Twilio is seeking a Customer Enablement Security Officer to lead a team of analysts responsible for addressing InfoSec-related customer inquiries. The role involves collaborating with the Security Business Enablement team, supporting various initiatives, and representing InfoSec as a key spokesperson.

Executive Assistant to CMO/CRO

Company: Cobalt

Location: USA

Posted Nov 25, 2024

The job posting is for an Executive Assistant to the CMO and CRO at Cobalt, a company that provides offensive security testing services. The role involves providing administrative and operational support, managing calendars, coordinating meetings, and handling travel and expense reports. The company values diversity and inclusivity and offers a competitive compensation package, comprehensive benefits, and opportunities for professional development.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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