Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Staff Product Designer, Core Experiences, Compliance

Company: Gusto

Location: USA

Posted Nov 22, 2024

Gusto is a modern online people platform that helps small businesses take care of their teams. The company is committed to building a collaborative and inclusive workplace and offers competitive compensation packages with a strong emphasis on equity-based compensation ownership.

Associate Project Manager

Company: Suvoda

Location: USA

Posted Nov 23, 2024

The job description is for an Associate Project Manager at Suvoda, a global clinical trial technology company. The role involves working with a cross-functional project team to deliver Interactive Response Technology (IRT) for randomization and drug supply management in clinical trials. The job requires strong interpersonal and communication skills, time management and organizational skills, analytical thinking ability, creative problem-solving ability, and attention to detail.

Vice President, Product Management, Equity Management

Company: insightsoftware

Location: USA

Posted Nov 22, 2024

The job description is for a Vice President of Product Management Equity Management at insightsoftware. The role involves driving the product vision and strategy for the Equity Management Product Pillar, overseeing the entire product lifecycle, and accelerating the growth of current and future products.

Technical Writer

Company: LINQ

Location: USA

Posted Nov 22, 2024

The company LINQ is a national innovative software company that provides solutions for K12 education administration. They are looking for a Tech Writer to join their Documentation and eLearning Services team. The role involves creating user-friendly documentation, collaborating with product teams, and supporting quality assurance.

Tech Sales Manager

Company: Applied Labs

Location: USA

Posted Nov 22, 2024

The company is seeking a driven Sales Manager to help scale their business development efforts. The ideal candidate will have strong lead generation and business development skills, as well as a solid understanding of recruiting processes and tech roles.

Backend Senior Software Engineer- Technical Lead II - AI

Company: HubSpot

Location: USA

Posted Nov 22, 2024

The text describes the Operations Hub group's mission to leverage AI to deliver world-class experiences and value to customers. The team is looking for a Backend Software Engineer with a passion for AI to join their team. The job requires a strong senior engineer with experience leading small teams, open to experimentation, and a customer-centric attitude.

Principal Communication Designer

Company: Twilio

Location: USA

Posted Nov 23, 2024

Twilio is hiring a Principal Communication Designer to elevate executive communications and shape the company's transformation narrative. The role requires 10+ years of experience in communication design, visual storytelling, and graphic design, with a focus on working with executive leadership teams and managing complex design projects.

Sr People Services Delivery Manager

Company: Turnitin, LLC

Location: USA

Posted Nov 22, 2024

Turnitin is a global organization that provides innovative solutions for education. The company is committed to promoting honesty, consistency, and fairness across all subject areas and assessment types. The job description for the Senior People Service Delivery Manager role involves leading a team, providing guidance and support, and ensuring compliance with company policies and procedures.

Grant Writer

Company: Magnet Forensics

Location: USA

Posted Nov 23, 2024

Magnet Forensics is a global leader in digital investigative software, serving over 4000 customers in 100 countries. They are looking for a skilled Grant Writer to identify and procure grant awards for public safety customers.

Customer Support Specialist

Company: Cision

Location: USA

Posted Nov 22, 2024

Cision is a global leader in PR marketing and social media management technology and intelligence, empowering individuals to make an impact. The company values diversity, equity, and inclusion, and is committed to fostering an inclusive environment.

Principal Software Engineer - FHIR

Company: Nava

Location: USA

Posted Nov 23, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They focus on populations that are the least protected and work with government agencies to improve how people apply for benefits and navigate their healthcare.

Customer Support Engineer

Company: DTEN

Location: USA

Posted Nov 23, 2024

DTEN is a developer of enterprise collaboration solutions that is looking for a seasoned Customer Support Engineer to provide technical support and resolve complex problems. The ideal candidate will have a customer-centric approach, be able to explain complex issues in simple terms, and have a passion for helping customers.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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