Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Marketing Strategy & Operations Manager

Company: AllTrails

Location: USA

Posted Nov 23, 2024

AllTrails is a popular outdoors platform that helps people explore the outdoors with curated trail maps, photos, reviews, and user recordings. The company is building a global beloved outdoors brand and is looking for a Marketing Strategy and Operations Manager to drive key strategic business processes.

Senior Software Engineer, Community Support Platform - IVR/Voice

Company: Airbnb

Location: USA

Posted Nov 23, 2024

The text describes the IVR Product team's mission to leverage AI to transform the way users interact with Airbnb's support, focusing on delivering a user-centric experience and continuously improving voice interactions. The team is responsible for creating innovative products and a solid platform that delivers exceptional user experiences.

Senior Vice President of Growth Marketing

Company: Home Solutions

Location: USA

Posted Nov 23, 2024

Home Solutions is seeking a Senior Vice President of Growth Marketing to lead the strategic direction and execution of digital paid media efforts, driving customer acquisition through emerging platforms. The role requires deep expertise in paid media innovation, scaling channels, and a relentless focus on optimization and creative solutions to maximize ROI.

Seasonal Virtual Registered Nurse

Company: Ro

Location: USA

Posted Nov 23, 2024

RPM is a telehealth practice dedicated to providing high-quality patient-centric care. They are part of the provider network affiliated with Ro, a direct-to-patient healthcare company. The company is looking for a Virtual Registered Nurse to support clinical patient care delivery and provide high-quality patient care through EMR messaging and communications.

Field Marketing Manager

Company: WorkOS

Location: USA

Posted Nov 23, 2024

WorkOS is a developer platform that helps make apps enterprise-ready. They are seeking an experienced Field Marketing Manager to join the team and are offering competitive pay, substantial equity grants, and a range of benefits.

Director of Account Management

Company: QuinStreet

Location: USA

Posted Nov 23, 2024

The job posting is seeking a Director of Account Management and Customer Success to lead a team and drive revenue growth. The ideal candidate should have experience in customer success, account management, and leadership, with a strong understanding of customer needs and a passion for growing accounts.

Bilingual Strategic Services Consultant

Company: Sprout Social

Location: USA

Posted Nov 23, 2024

Sprout Social is looking for a Bilingual Strategic Services Consultant to join their Sales and Success team. The ideal candidate is a product-savvy and customer-focused individual who understands the social industry and social KPIs. The role involves providing customers with a tailored implementation experience, managing strategic consulting projects, and leveling up the social sophistication of customers and the team.

Senior Product Analyst

Company: Muck Rack

Location: USA

Posted Nov 23, 2024

The company is looking for a Senior Product Analyst to lead their product analytics efforts, drive data-informed decision making, and propose additional areas for data collection. The ideal candidate is a self-starter who is passionate about leveraging data to solve complex problems.

Event Marketing

Company: Quantum Metric

Location: USA

Posted Nov 23, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits, including coaching and training programs, and prioritize building strong relationships with their customers. The company is looking for an Event Marketing Contractor to join their team and help plan and execute events.

Senior Counsel - Product

Company: Airbnb

Location: USA

Posted Nov 23, 2024

Airbnb's Legal Department is seeking a talented and adaptable legal professional to support the company's new lines of business and legal work. The successful candidate will be responsible for advising business, product, design, and engineering teams on compliance issues and providing guidance on complex legal matters.

Senior Product Manager - Pipeline Generation

Company: Apollo.io

Location: USA

Posted Nov 23, 2024

The role is to define and deliver solutions that transform Apollo into the go-to prospecting and engagement platform for revenue teams. The focus is on optimizing the entire pipeline generation lifecycle, helping users discover high-potential prospects, engage them effectively, and manage their outreach tasks and send highly personalized messages at scale.

Account Executive - Apollo Labs

Company: Apollo.io

Location: USA

Posted Nov 23, 2024

Apolloio is launching a new AI-enabled pipeline generation service, seeking a highly motivated Account Executive to drive new customer acquisitions and play a pivotal role in this new venture.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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