Customer Satisfaction Jobs in USA

203,691 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Sr. Product Designer II

Company: HubSpot

Location: USA

Posted Oct 20, 2024

The job posting is for a Sr Product Designer II at HubSpot, where you'll work on the Product Platform Line, focusing on improving the user experience for customers. You'll collaborate with various teams, including product management and engineering, and have autonomy to drive the product's strategy and vision.

Senior Product Manager - Calling Integrations & Platform

Company: HubSpot

Location: USA

Posted Oct 20, 2024

HubSpot is looking for a Senior Product Manager to lead the Calling channel and integrations, empowering customers to close more deals and scale support. The role requires experience in launching products, owning a product vision, and driving alignment across the company.

Modeling and Simulation Scientist

Company: Juul Labs

Location: USA

Posted Oct 20, 2024

Juul Labs is a company that aims to eliminate combustible cigarettes by hiring talented engineers, scientists, and designers. They are looking for a Modeling and Simulation Scientist to work on population health impact modeling and simulation. The role involves working with ambiguous questions, varied data sets, and applying scientific and analytical methods to inform business decisions.

Strategic Account Executive, Growth

Company: Stack Exchange

Location: USA

Posted Oct 20, 2024

Stack Overflow is seeking a talented sales hunter to find and close new business across key Strategic accounts. The ideal candidate has 5+ years of SaaS sales experience, a consultative relationship-driven sales philosophy, and a passion for the Stack Overflow story.

Senior Product Manager - Nutrition and Meal Delivery

Company: Futurhealth

Location: USA

Posted Oct 20, 2024

The job posting is for a Senior Product Manager Nutrition and Meals role at FuturHealth. The role involves analyzing market trends, crafting a strategic roadmap, and driving product strategy and execution. The ideal candidate has over 5 years of experience in product development, strong leadership and execution skills, and a proactive attitude.

Senior Director - Product Marketing

Company: Dropbox

Location: USA

Posted Oct 20, 2024

The role description is for a Senior Director of Product Marketing at Dropbox, responsible for defining and authoring the go-to-market strategy for Dropbox's Core portfolio. The role requires leadership experience, ability to influence senior executives, and strong marketing competencies.

Technical Account Team Manager

Company: Cyara

Location: USA

Posted Oct 20, 2024

Cyara is a leading Automated CX Assurance Platform provider that helps brands deliver better CX with less effort, cost, and risk. The company values diversity, equity, and inclusion and has a strong commitment to customer success.

Engineering Manager

Company: Bluesight

Location: USA

Posted Oct 20, 2024

Bluesight is a healthcare information technology company that creates medication intelligence solutions to increase efficiency, safety, and visibility for health systems and pharmaceutical manufacturers. They are looking for an Engineering Manager to lead a cross-functional team to develop a new drug compliance product.

Financial Planning & Analysis Partner

Company: Dropbox

Location: USA

Posted Oct 20, 2024

The job description is for a Financial Planning and Analysis Partner to support the Marketing and Communications teams. The ideal candidate will have a strong background in finance, strong communication skills, and experience working with c-suite executives.

Senior Engineering Manager - Operations Hub

Company: HubSpot

Location: USA

Posted Oct 20, 2024

HubSpot is looking for a Senior Engineering Manager to lead their newly established Segmentation group. The ideal candidate has substantial experience leading large engineering teams and is passionate about solving large-scale technical problems.

Senior/Principal Product Manager

Company: Quantum Metric

Location: USA

Posted Oct 20, 2024

Quantum Metric is a company that values diversity, inclusivity, and customer-centricity. They offer a range of benefits and perks, including flexible work environments, professional development opportunities, and a collaborative culture.

Senior Product Quality Engineer

Company: Ironcladhq

Location: USA

Posted Oct 20, 2024

Ironclad is a contract lifecycle management platform that helps companies manage contracts efficiently and effectively. The company has received recognition for its innovative approach and has been backed by leading investors. As a Product Quality Engineer, you will work on a cross-functional team to identify business needs and create test plans to deliver a quality product.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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