Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Software Engineer, Backend

Company: brightwheel

Location: USA

Posted Oct 16, 2024

Brightwheel is a technology brand in early education that aims to provide high-quality education for every child. The company is committed to creating a diverse and inclusive work environment and is seeking a Senior Software Engineer to join their team.

Senior Analyst

Company: Angi

Location: USA

Posted Oct 16, 2024

Angi is seeking a Senior Analyst to optimize their home repair and online marketplace platform by leveraging advanced analytics. The role involves analyzing user behavior, developing predictive models, and providing data-driven insights to enhance the user experience and improve operational efficiency.

Quality Manager

Company: OSEA

Location: USA

Posted Oct 16, 2024

The job posting is looking for a Quality Manager to oversee quality assurance and control processes for skincare products. The ideal candidate will have experience in QCQA processes, regulatory compliance, and product development. The company is committed to wellness, kindness, and creating effective skincare products.

Director, New Homes & Strategic Accounts

Company: PosiGen

Location: USA

Posted Oct 16, 2024

PosiGen is seeking a Director of New Homes and Strategic Accounts to join their channel partner team. The ideal candidate has a strong history of successful sales management, possesses innate leadership qualities, and has a real passion for sharing the values of PosiGen.

Senior DevOps Engineer

Company: Upstart

Location: USA

Posted Oct 16, 2024

Upstart is a digital-first company that partners with banks and credit unions to provide affordable credit. They are looking for a Senior DevOps Engineer to join their Delivery team, who will help architect, plan, build, automate, and scale the tools used by Product Engineers. The company offers competitive compensation, comprehensive benefits, and a supportive work environment.

Technical Support Engineer - Z Hardware

Company: IBM

Location: USA

Posted Oct 16, 2024

The job posting is for a remote technical support role at IBM, requiring advanced knowledge of IBM Z products and systems, with a focus on problem determination, understanding product design, and providing technical support to customers.

Senior Product Designer

Company: Aurora Solar

Location: USA

Posted Oct 16, 2024

Aurora Solar is a company that aims to create a future of solar energy for all. They have a remote-first team of sustainable energy enthusiasts who design and develop software for solar professionals. They are looking for a Senior Product Designer to drive product design on their HelioScope product, which is a cloud-based design and engineering platform for commercial and industrial solar projects.

Risk Data Analyst II

Company: Branch

Location: USA

Posted Oct 16, 2024

Branch is a fintech company that aims to empower workers with financial freedom by providing accessible financial services. They are committed to building inclusive and transparent products and value diversity in their team. They are looking for a Risk Data Analyst II to help manage risk and develop new ways to improve the lives of working Americans.

Senior Manager, Communications

Company: Ag1

Location: USA

Posted Oct 16, 2024

AG1 is a company that is committed to empowering people to take ownership of their health. They have a strong ethos rooted in science and a dedication to continuous improvement. The company is looking for a Senior Manager Communications to join their growing Communications and PR team.

Data Analytics Lead

Company: Cathexis

Location: USA

Posted Oct 16, 2024

The company, CATHEXIS, is a proud and proven delivery partner to the federal government, offering a range of services including program and project management, data analytics, and training and development. They strive to elevate the government contracting experience through rapid response, highly-skilled staff, and thoughtful problem-solving and communication.

Revenue Operations Manager

Company: CoLab Software

Location: USA

Posted Oct 16, 2024

CoLab is a company that helps engineering teams bring life-changing products to the market faster. They are looking for a Revenue Operations Manager to execute their go-to-market strategy using Salesforce Admin skills. The role involves collaborating with senior revenue team leadership, developing and implementing revenue automation processes, and overseeing data analysis and reporting.

Support Specialist

Company: Earnin

Location: USA

Posted Oct 16, 2024

EarnIn is a company that provides earned wage access, allowing people to access their earnings as they earn them. They are looking for a Support Specialist to join their customer support operations team.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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