Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Identity Engineer (L2)

Company: Twilio

Location: USA

Posted Oct 14, 2024

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. The company is looking for a software engineer to join their Email Identity team to build and maintain the email communications platform.

Senior Backend Engineer - Growth Activation

Company: Mercury

Location: USA

Posted Oct 14, 2024

The job posting is for a Senior Backend Engineer in the Growth Activation team at Mercury. The team focuses on implementing high-leverage solutions that drive outsized impact for the customer base. The ideal candidate has 5+ years of experience in backend development, proficiency in SQL, and experience in a data-driven product-oriented engineering environment.

Senior Data Engineer

Company: Bluesight

Location: USA

Posted Oct 14, 2024

Bluesight is seeking a Senior Data Engineer to help build the next generation of healthcare pharmacy ecommerce. The company is looking for someone with experience working across both internal and external customers and consumers of data products, with a keen eye for building data architectures and platforms that are robust, extensible, and responsive.

Accounting Manager

Company: Smartcar

Location: USA

Posted Oct 14, 2024

Smartcar is a leading developer platform for mobility businesses, seeking an accountant to manage critical accounting operations, financial reporting, and financial planning. The company offers a competitive compensation and benefits package, including remote work, unlimited PTO, and a wellness stipend.

Customer Retail Marketing Manager

Company: Impossible Foods

Location: USA

Posted Oct 14, 2024

Impossible Foods is looking for a Retail Marketing Manager to join their team. The job involves leading marketing relationships with retail customers, developing marketing plans, and driving growth and demand for Impossible Foods products.

Senior Group Product Manager - Growth

Company: Webflow

Location: USA

Posted Oct 14, 2024

Webflow is seeking a Senior Group Product Manager to lead their product growth team. The ideal candidate has experience in growth product management, data analytics, and leading cross-functional initiatives. The company offers a range of benefits, including equity ownership, 100 employer-paid healthcare, and a flexible PTO policy.

Senior Order Management Specialist

Company: Red Canary

Location: USA

Posted Oct 14, 2024

The job posting is for a Senior Order Management Specialist at Red Canary, a fast-growing SaaS business. The role involves managing orders, processing data, and working with various teams to ensure accurate and timely order processing. The ideal candidate has experience in order management, Salesforce, and data analysis, and is detail-oriented and process-oriented.

Senior Marketing Manager - Partner Program Enablement

Company: HubSpot

Location: USA

Posted Oct 14, 2024

HubSpot is hiring a new critical role to focus on partner program enablement, helping partners navigate program changes, and aligning them to how to sell and service with HubSpot. The role involves leading enablement efforts, collaborating with cross-functional teams, and building communications and enablement assets.

Senior Program Manager

Company: Nava

Location: USA

Posted Oct 14, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They are looking for a Program Manager to lead the delivery and client engagement efforts on a group of strategic contracts.

Senior Manager - Customer Support

Company: hims & hers

Location: USA

Posted Oct 14, 2024

The Senior Manager Customer Support will lead a team to drive a consistent customer experience, requiring people leadership skills and a customer-centric approach. The role involves partnering with various teams to achieve service levels and leading with structure and clarity.

Upgrade Technician

Company: Qualia

Location: USA

Posted Oct 14, 2024

Qualia is seeking an Upgrade Technician to work on their Resware product, which is used by leading companies in the title insurance and settlement services industry. The role involves installing and upgrading the platform, and requires strong technical skills and customer service abilities.

Senior Detection Engineer (SIC)

Company: Red Canary

Location: USA

Posted Oct 14, 2024

The job posting is for a Senior Detection Engineer at Red Canary, a company that specializes in threat detection and response. The role involves using the company's detection platform and endpoint data to uncover threats and improve the CIRT platform. The job requires strong analytical and problem-solving skills, experience with endpoint telemetry and EDR security products, and the ability to work in a fast-paced operational environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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