Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Manager - Technical Program Management

Company: Twilio

Location: USA

Posted Oct 04, 2024

Twilio is looking for a Senior Manager to lead their Automation PMO team, responsible for shaping the future of the organization. The role requires experience in project and program management, strong communication skills, and the ability to thrive in a fast-paced environment.

Client Success Manager - Health Insurance

Company: Gradient AI

Location: USA

Posted Oct 04, 2024

Gradient AI is a leading provider of AI solutions for the health insurance industry, offering predictive analytics products to improve loss ratios and profitability. The company is seeking a Client Success Manager to join its Professional Service team, responsible for client implementation, data analysis, and relationship management.

Product Manager - Order

Company: Olo

Location: USA

Posted Oct 04, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. As a Product Manager, you'll develop and execute the roadmap for their digital ordering and payment solutions, working with customers and cross-functional stakeholders.

Onboarding Solutions Architect

Company: Grafana Labs

Location: USA

Posted Oct 04, 2024

Grafana Labs is looking for a Customer Onboarding SA to join their world-class Professional Services team. The role involves working with new customers to execute launch service packages, providing onboarding-focused training, and ensuring customers realize full value within 90 days.

Software Engineer (Data Platform)

Company: Phaidra

Location: USA

Posted Oct 04, 2024

The job posting is for a Software Engineer Backend position at Phaidra, a company that builds a data platform. The job requires experience in software engineering, distributed systems, machine learning, and DevOps. The company is looking for a team member who is bold, creative, and has empathy for customers. The job offers a competitive salary and equity.

Solutions Architect

Company: Cofactr

Location: USA

Posted Oct 04, 2024

Cofactr is a company that aims to make hardware as agile and scalable as software, using AI and better data to build tools for electronics supply chain management. They are hiring a Solutions Architect to implement and optimize customer workflows using their platform.

Principal Solutions Architect (SAP)

Company: phData

Location: USA

Posted Oct 04, 2024

The job posting is for a lead SAP Principal Solutions Architect position at phData, a company that offers a remote-first work environment, competitive compensation, and opportunities for professional development. The role involves managing multiple projects, building relationships with clients, and providing strategic guidance. The company is looking for someone with 8+ years of experience as a handson Solutions Architect, expertise in SAP modules, and experience in data model architecture and migrating data from SAP into EDW platforms.

Senior Account-Based Marketing Manager

Company: Workiva

Location: USA

Posted Oct 04, 2024

The job posting is for a Senior Account-Based Marketing Manager to develop and execute global marketing strategies, manage campaigns, and collaborate with cross-functional teams. The ideal candidate will have experience in account-based marketing, B2B SaaS demand generation, and expertise in evolving ABM strategies.

FullStack Engineer (Frontend Leaning)

Company: Elevenlabs

Location: USA

Posted Oct 04, 2024

The company is looking for FullStack engineers to develop and maintain frontend and backend components of their product suite. The role involves building and maintaining frontends, collaborating with teams, and designing and developing user interfaces. The company offers competitive compensation, flexible working hours, and a remote-first policy.

Staff Software Engineer - Growth

Company: Apollo

Location: USA

Posted Oct 04, 2024

Apollo is a company that was born from open source and has a large and engaged community. They are seeing tremendous growth and are committed to providing developers with the best tools and services for building modern applications. The company is looking for a Staff Software Engineer to lead the development and delivery of features that unlock new opportunities for user engagement and long-term value.

Software Engineer - Frontend (Pharmacy)

Company: hims & hers

Location: USA

Posted Oct 04, 2024

The job posting is seeking an experienced Software Engineer Frontend to help create performant and reliable tools for customer orders and prescriptions. The role involves collaborating with other teams, creating user interfaces, and ensuring high-quality standards. The company offers competitive salary, equity compensation, and benefits.

Online Calculus Tutor

Company: Learner Education

Location: USA

Posted Oct 04, 2024

Learner Education is actively hiring enthusiastic Math Tutors who are passionate about helping students succeed. The company offers a supportive community, professional development opportunities, and high-quality customer opportunities. The tutors work with students remotely and have a customized learning plan.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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