Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Quality Assurance CX Specialist

Company: Bilt Rewards

Location: USA

Posted Oct 03, 2024

The job description is for a Quality Assurance CX Specialist role at Bilt Rewards. The ideal candidate should have excellent communication skills, be a product expert, and have a strong desire to help others. The responsibilities include conducting evaluations, providing feedback, and identifying trends. The company offers a competitive salary range of $65,000 to $75,000, equity, and an annual performance-based bonus.

Manager, Detection & Response Engineer

Company: Expel

Location: USA

Posted Oct 03, 2024

The text describes a positive experience of working at Expel, a cybersecurity company. The author highlights the company's innovative approach to managed security, its enthusiastic customers, and the opportunity to work with a talented team. The text also mentions the company's focus on providing a sustainable model for continuously adding content to its product and its commitment to creating new and novel approaches for SOC analysts.

Senior Software Engineer - Documents

Company: Coalition, Inc.

Location: USA

Posted Oct 04, 2024

The role is for a Senior Engineer on the Documents team, responsible for driving the success of the company. The team is committed to perfection and excellence, and the role requires technical expertise, leadership, and collaboration.

Email Marketing Coordinator

Company: Betting Hero

Location: USA

Posted Oct 03, 2024

Betting Hero is a leading company in the iGaming industry, seeking a Digital Content and Email Marketing Specialist to join their team. The company is passionate about innovation, diversity, and inclusion, and offers a flexible and supportive work culture.

Senior Software Developer (UI, Java, Go, Postgres, SQL)

Company: General Dynamics Information Technology

Location: USA

Posted Oct 03, 2024

GDIT is seeking a highly motivated Software Developer Advisor to join their growing team to develop, support, and modernize mission-critical applications for their DHS customer. The successful candidate will help to develop, deploy, and maintain mission-critical applications and will work proactively, collaboratively, and with an entrepreneurial spirit in providing OampM support in the form of developmental engineering to the customer and their Stakeholder communities in achieving their critical missions.

Senior Product Designer I - Marketplace

Company: HubSpot

Location: USA

Posted Oct 04, 2024

The job posting is for a Senior Product Designer Marketplace at HubSpot, where you'll work on designing a connected journey to get the right offering to the right customer at the right time. You'll have a seat at the table from Day 1, and will be able to work where and how you work best.

Head of Sales

Company: Casebook PBC

Location: USA

Posted Oct 03, 2024

The job description is for a Head of Sales position at Casebook PBC, a company that provides technology to help human services professionals. The role requires a deep commitment to improving outcomes through technology and supporting the company's mission of helping the helpers.

Customer Service Reps/Not-For-Profit Support

Company: Sutherland

Location: USA

Posted Oct 04, 2024

The job posting is for a customer service representative position at Sutherland, a digital transformation company. The job requires at least one year of customer service experience, strong communication and problem-solving skills, and the ability to work from home. The company is seeking compassionate and empathetic individuals to join their team.

Senior Software Engineer - Growth

Company: Apollo

Location: USA

Posted Oct 04, 2024

Apollo is a company that was born from open source and has a large and engaged community. They are seeing tremendous growth and are committed to providing developers with the best tools and services for building modern applications. The company is looking for a Senior Software Engineer to join their Growth team to develop and deliver features that unlock new opportunities for user engagement and long-term value.

Account Manager - Digital Marketing

Company: Channel Factory

Location: USA

Posted Oct 03, 2024

The job description is for an Account Manager at Channel Factory, a marketing technology company. The role involves owning and growing critical customer relationships, creating and maintaining account plans, and providing optimization strategies to generate lift in underperforming areas.

Data Engineering Manager (AWS GovCloud)

Company: General Dynamics Information Technology

Location: USA

Posted Oct 03, 2024

The job description highlights the opportunity to work as a Data Engineer Sr Manager at GDIT, providing transformative solutions to clients and advancing the mission. The company offers a unique chance to join a best-performing OampM team, supporting critical national security missions.

Document Remediation Specialist/Technical Writer

Company: General Dynamics Information Technology

Location: USA

Posted Oct 03, 2024

GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the US government, defense, and intelligence community. The company is looking for a 508 Document Remediation Specialist Technical Writer to join their team remotely to support the Centers for Medicare and Medicaid Services (CMS) Marketplace Assister Technical Support (MATS) program.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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