Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Test Automation Engineer

Company: Keyfactorinc

Location: USA

Posted Oct 04, 2024

Keyfactor is a company that values trust, innovation, and teamwork. They are looking for a Senior Test Automation Engineer to join their fully remote team. The job requires experience in test automation, collaboration with developers, and a strong focus on continuous integration and delivery pipelines.

DevOps Engineer I

Company: Pax8

Location: USA

Posted Oct 04, 2024

The DevOps Engineer I is responsible for handling planned project work, team ticket triage, and tools and access support for Engineering staff. They also monitor the performance of pipelines and support the development of applications and services.

Software Engineer III - Practice Management

Company: Nextech

Location: USA

Posted Oct 04, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers a range of benefits, including competitive pay, a generous bonus structure, and a comprehensive wellness program. The Software Engineer III role involves designing and developing next-generation software for the Nextech product suite.

Technical Program Manager

Company: Nava

Location: USA

Posted Oct 04, 2024

Nava is a consultancy and public benefit corporation that works with government agencies to build digital services. They focus on populations that are the least protected and aim to restore trust between people and public institutions. The company is looking for a project manager to oversee delivery outcomes and client relationships.

Payroll Manager

Company: SmithRx

Location: USA

Posted Oct 04, 2024

SmithRx is a rapidly growing HealthTech company that aims to disrupt the Pharmacy Benefit Management sector by building a next-generation drug acquisition platform. The company values integrity, courage, and teamwork, and is looking for a Payroll Manager to manage and process payroll and employee benefits.

Sales Operations Manager

Company: Nuna

Location: USA

Posted Oct 04, 2024

The Sales Operations Manager role at Nuna involves streamlining sales processes, maintaining CRM workflows, and delivering actionable insights. The ideal candidate has experience in sales operations, strong analytical skills, and excellent communication skills.

Manager, Customer Success

Company: Safetyculture 2

Location: USA

Posted Oct 04, 2024

SafetyCulture is a global company that aims to help distributed working teams improve every day. They are looking for a Manager Customer Success to join their team, who will partner with customers to ensure outcome alignment and value realization through the use of their platform.

Security Engineer

Company: SmithRx

Location: USA

Posted Oct 04, 2024

SmithRx is a rapidly growing HealthTech company that aims to disrupt the Pharmacy Benefit Management sector by building a next-generation drug acquisition platform. The company values integrity, courage, and teamwork, and is seeking a Security Engineer with expertise in Governance, Risk, and Compliance.

Senior Fullstack Engineer - UX

Company: Updater

Location: USA

Posted Oct 04, 2024

Updater Inc is seeking a Senior Fullstack Software Engineer with a strong background in UX design to join the Customer Pod team. The role combines expertise in frontend development with an understanding of backend processes to enhance the usability and functionality of Updater's platforms.

Director - Product Support Operations and Strategy

Company: Figma

Location: USA

Posted Oct 04, 2024

The job description is for a key leader in the Product Support Team at Figma, responsible for fostering an environment for exceptional customer experiences, guiding the team, and leading workforce planning. The ideal candidate is a strong collaborator with experience in strategic problem-solving and customer support.

Director of Product and Engineering

Company: Taproot Foundation

Location: USA

Posted Oct 04, 2024

The job description is for a Director of Product and Engineering at Taproot Foundation, a nonprofit organization. The role involves leading a team of engineers and UX resources to develop and implement a product strategy for Taproot Plus, a digital marketplace. The ideal candidate has 7+ years of experience in technical product management and is comfortable working in an agile environment.

Senior Customer Reliability Engineer

Company: Astronomer

Location: USA

Posted Oct 04, 2024

Astronomer is hiring a Customer Reliability Engineering (CRE) team member to work on the reliability of their managed Airflow service. The role involves troubleshooting customer environments, participating in on-call rotation, and providing feedback to product development teams.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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