Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Caper Marketing Manager

Company: Instacart

Location: USA

Posted Sep 30, 2024

Instacart is a company that is transforming the grocery industry by providing a service that allows customers to have access to the food they love and more time to enjoy it together. They are looking for a Contract Marketing Manager to own the marketing strategy and execution for their Caper Carts product.

Product Manager - Data Products

Company: Stripe

Location: USA

Posted Sep 29, 2024

Stripe is hiring a product manager to define their Custom Data product line, which enables users to model, ingest, and use data on Stripe. The role requires 12+ years of Product Management experience, a Computer Science background, and experience building data platforms.

Sr. Staff/Principal Content Designer

Company: Wealthfront

Location: USA

Posted Sep 30, 2024

Wealthfront is looking for a senior staff content designer to join the Wealthfront Design team. The role involves developing the strategy, vision, and language for a new line of business, working closely with cross-functional leaders, and creating delightful experiences that meet customer and business goals.

Financial Advisor

Company: The Motley Fool

Location: USA

Posted Sep 29, 2024

The Motley Fool is a financial information and services firm that aims to make the world smarter, happier, and richer. They are looking for a Financial Advisor to join their Wealth Management team, who will be responsible for managing clients' nest eggs, providing personalized advice, and helping to construct personalized portfolios.

Government Client Engagement Manager

Company: NielsenIQ

Location: USA

Posted Sep 29, 2024

The job description is for a Client Engagement Manager in the Government vertical of Nielsen IQ. The role involves supporting the team in building and maintaining client relationships, providing day-to-day ownership for service delivery, and showcasing Nielsen IQ's value proposition. The job requires strong organizational skills, excellent communication skills, and the ability to work independently.

Solutions Architect (Pre-Sales)

Company: Twilio

Location: USA

Posted Sep 29, 2024

Twilio is looking for a Solutions Architect to join their team. The role involves partnering with account executives to execute presales activities, understanding customer technical needs, and designing innovative solutions. The ideal candidate has a bachelor's and/or master's degree in a technical discipline, 12+ years of presales experience, and excellent communication skills.

Senior/Staff Product Designer

Company: Wealthfront

Location: USA

Posted Sep 30, 2024

Wealthfront is looking for a senior staff product designer to join the Wealthfront Design team. The role involves working on the end-to-end experience of a new business line, collaborating with cross-functional leaders, and crafting delightful experiences that meet customer and business goals.

Senior Software Design Engineer - Customer Solutions

Company: Mattermost

Location: USA

Posted Sep 29, 2024

Mattermost is a secure collaboration platform that provides workflow-centric collaboration for technical and operational teams. The company is looking for a software engineer to work on building custom software solutions and deploying Mattermost to large-scale and highly resilient on-prem installations and private cloud.

Director, Product Management

Company: Plotly

Location: USA

Posted Sep 30, 2024

Plotly is a company that builds tools for data scientists to tell stories and generate data visualizations. They are looking for a Director of Product Management to lead their product team and design initiatives. The job requires experience in product management, technical expertise, and leadership skills.

Account Executive, Expansion

Company: Align

Location: USA

Posted Sep 30, 2024

The job description highlights the responsibilities of an Expansion Account Executive at ALIGN, including maintaining client relationships, upselling, and exhibiting strong performance. The company offers various benefits and is an equal opportunity employer.

Customer Experience Specialist - Voice

Company: InDebted

Location: USA

Posted Sep 29, 2024

InDebted is a company that is changing the world of consumer debt collection by providing a better way to support overdue customers. They have a team of over 300 people working remotely and have doubled their revenue year over year. The company is looking for a Senior Collection Agent to manage and oversee the collection of outstanding accounts receivable from customers.

Software Release Manager

Company: Aya Healthcare

Location: USA

Posted Sep 29, 2024

Aya Healthcare is a rapidly growing workforce solutions provider in the healthcare industry, offering a range of benefits and opportunities for employees. The company is looking for a Software Release Manager to manage the software release process, ensuring timely and high-quality deployments. The ideal candidate will have excellent project management skills, strong attention to detail, and a proven track record of successful software release management.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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