Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Product Engineer - AuthKit

Company: WorkOS

Location: USA

Posted Sep 25, 2024

WorkOS is a developer platform that helps make apps enterprise-ready. The company is well-funded and has a fast-growing customer base. The AuthKit team is responsible for building a set of UI and APIs that enable B2B developers to solve identity and authentication. The company is looking for engineers who share an empathetic approach to solving problems and have experience working on small teams in fast-paced environments.

Paralegal

Company: Twilio

Location: USA

Posted Sep 25, 2024

Twilio is seeking a paralegal with a solid employment and litigation background to support their in-house litigation and employment teams. The role involves supporting attorneys in the NAMER, EMEA, and APJ regions, and requires excellent research, organizational, and communication skills.

Senior Manager - Infrastructure Security

Company: Scribd

Location: USA

Posted Sep 25, 2024

Scribd is a company that values its employees and offers a range of benefits and perks. The company is looking for a Senior Manager of Infrastructure Security to join its team and help shape the strategic direction of its Security department.

Senior Manager of Philanthropy

Company: Code.org

Location: USA

Posted Sep 25, 2024

The Senior Manager of Philanthropy at Code.org will drive contributed revenue and significantly impact the mission to expand computer science education. The role involves cultivating and stewarding a community of individual supporters, developing and implementing individual giving programs, and creating comprehensive donor stewardship strategies. The ideal candidate should have 7+ years of fundraising experience, strong networking and relationship-building skills, and a proven track record of securing significant donations. The compensation range is $94,000-$105,000.

Customer Service Associate

Company: Sutherland

Location: USA

Posted Sep 25, 2024

The job posting is looking for motivated and passionate individuals to join the team as Customer Service Representatives. The job requires excellent communication skills, multitasking abilities, and a passion for customer service. The company offers competitive pay, health benefits, and advancement opportunities.

Senior Customer Success Manager (ESG, Sustainability)

Company: Workiva

Location: USA

Posted Sep 25, 2024

Workiva Senior Customer Success Managers are responsible for managing the entire customer lifecycle, building strong relationships with key stakeholders, and driving customer adoption of Workiva solutions. They must have a minimum of 4 years of related experience and a bachelor's degree.

Technical Implementation Specialist

Company: Pavilion Payments

Location: USA

Posted Sep 25, 2024

The Pavilion Payments Technical Implementation Specialist assists in organizing and executing new and existing gaming property installations. The candidate will have familiarity with analyzing windows logs, SQL databases, and network diagnostic tools.

Senior Enterprise Sales Development Representative (SDR)

Company: Teleport

Location: USA

Posted Sep 25, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a platform that consolidates all aspects of infrastructure access into a single identity-native access management platform, reducing attack surface area, cutting operational overhead, and improving productivity. The company is trusted by the world's most innovative companies and has raised $110M in funding.

Partner Funds Program Manager

Company: Snowflake

Location: USA

Posted Sep 25, 2024

Snowflake is seeking a Program Manager to develop and grow the Partner Funding Programs for partners. The ideal candidate will have experience in channel programs, partner marketing, and sales incentives, and will be able to work cross-functionally to drive program strategy and execution.

Customer Support Specialist - Pay Support

Company: Oyster

Location: USA

Posted Sep 25, 2024

The job posting is looking for a skilled and enthusiastic Customer Support Specialist to join the Pay Support team. The role requires strong customer service skills, analytical thinking, and the ability to work in a team environment. The job involves providing frontend client support, collaborating with cross-functional teams, and staying current with payroll regulations and software updates.

Lead Software Engineer - Elixir

Company: dscout

Location: USA

Posted Sep 25, 2024

Dscout is a company that bridges the gap between product teams and users, providing a platform for companies to gather insights and develop products that make a difference. They are looking for software engineers to join their team and work on building great software.

Enterprise Sales Executive

Company: Teleport

Location: USA

Posted Sep 25, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a modern infrastructure access platform that improves the efficiency of engineering teams and fortifies infrastructure against bad actors or errors. The company is trusted by the world's most innovative companies and has raised $110M in funding.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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