Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Enterprise Applications Administrator (Zuora)

Company: GitLab

Location: USA

Posted Sep 26, 2024

The job posting is for an IT Enterprise Applications Administrator specializing in Zuora. The role involves implementing and maintaining enterprise applications, improving processes, and engaging with stakeholders. The company offers a remote work environment, flexible paid time off, and other benefits.

Staff Product Manager

Company: NerdWallet

Location: USA

Posted Sep 26, 2024

NerdWallet is seeking a Staff Product Manager to drive the success of their membership program, empowering users to make smart financial decisions. The role involves defining product strategy, driving innovation, and collaborating with cross-functional teams. The company offers a range of benefits and perks, including flexible time off, mental health support, and a focus on work-life balance.

Director - Observability Architect

Company: Grafana Labs

Location: USA

Posted Sep 26, 2024

The role is for a Director of Observability Architecture at Grafana Labs, responsible for leading a team to create an elite team that will redefine post-sales technical partnership in the industry. The team will work with customers to plot the path to observability maturity and provide direct implementation assistance.

Senior Marketing Data Analyst

Company: Quantum Metric

Location: USA

Posted Sep 26, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits and perks, including flexible work environments, professional development opportunities, and a collaborative culture.

Privacy Attorney

Company: StackAdapt

Location: USA

Posted Sep 26, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. The company is looking for a Privacy Attorney to support and develop its privacy program. The role involves working closely with the Global Privacy Counsel and other members of the Legal team to ensure compliance with legislative and regulatory requirements.

Director of Contracts

Company: Nava

Location: USA

Posted Sep 26, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They are seeking a Director of Contracts to lead their contracts and government compliance function.

Senior Analyst, Customer Success

Company: J.D. Power

Location: USA

Posted Sep 26, 2024

The job posting is for a Senior Analyst position in the Data and Analytics Customer Success team at JD Power. The role involves supporting data analytics advisory engagements with automotive clients, analyzing market trends, and providing data-driven insights to improve client sales and pricing strategies.

Developer Educator

Company: Twilio

Location: USA

Posted Sep 26, 2024

Twilio is hiring a Developer Educator to create documentation for their products. The role involves creating technical documentation, working with a team, and improving the developer experience. The company values diversity, equity, and inclusion, and offers a range of benefits.

Provider Marketing Operations Manager

Company: Grow Therapy

Location: USA

Posted Sep 26, 2024

The job posting is looking for a Provider Marketing Operations Manager to optimize provider lifecycle engagement, drive acquisition and retention, and work with cross-functional teams to build consistent communications. The role requires experience in marketing, Hubspot, and email marketing, as well as analytical and creative skills.

Director, Member Experience (MX) Business Analytics

Company: Press Ganey

Location: USA

Posted Sep 26, 2024

The company, PG Forsta, is a leading experience measurement data analytics and insights provider. They help clients understand and meet the needs of their key stakeholders. The company is looking for a Director of MX Business Analytics to join their Strategic Consulting Health Plan team.

Sr. Strategic Finance Manager - GTM

Company: Apollo.io

Location: USA

Posted Sep 26, 2024

The job description is for a strategic and operational role within a hypergrowth company, requiring a finance-focused professional with experience in GTM functions. The role involves partnering with senior management to optimize GTM strategies, improve revenue growth, and make key investment decisions.

Engineering Manager - Grafana Frontend

Company: Grafana Labs

Location: USA

Posted Sep 26, 2024

The company is looking for an Engineering Manager to lead the Grafana Sharing squad. The role involves managing a team of 4 engineers, creating a productive environment, and ensuring the product roadmap is defined and up-to-date.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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