Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Manager, Technical Account Management

Company: Cloudflare

Location: USA

Posted Sep 24, 2024

Cloudflare is a technology company that aims to build a better Internet. They provide a range of services, including cloud-based infrastructure, security, and performance optimization. The company is committed to diversity and inclusivity, and offers a range of benefits to its employees.

Interactive Designer, Brand

Company: Retool

Location: USA

Posted Sep 24, 2024

Retool is a company that aims to bring good software to everyone by providing a new type of development platform that combines traditional software development with a drag-and-drop UI editor and AI. They are looking for an Interactive Designer to design a cohesive and beautiful experience for their website, which is critical to their success.

Technical Support Engineer

Company: Judicial Systems Inc

Location: USA

Posted Sep 25, 2024

The job posting is seeking a Technical Support Engineer to join a dynamic team, providing technical support and troubleshooting for jury management software applications. The ideal candidate will effectively communicate solutions to technical and non-technical users, and is passionate about using their technical expertise to empower others.

Social Media & Community Manager

Company: Glorious

Location: USA

Posted Sep 24, 2024

Glorious is a lifestyle gaming hardware company looking for an organized and experienced Social Media and Community Manager to join their Marketing team. The ideal candidate will have deep experience creating and managing content for social and community platforms and the ability to engage with community members daily.

Director of Engineering, Meraki Cloud Software Quality

Company: Cisco Meraki

Location: USA

Posted Sep 24, 2024

The job posting is for a head of Meraki Cloud Software Quality, responsible for leading teams in automating testing and building tools. The company culture is collaborative and inclusive, and the ideal candidate has extensive software quality experience and excellent communication skills.

Sr. Software Engineer - Frontend (Web & Mobile)

Company: hims & hers

Location: USA

Posted Sep 24, 2024

The job posting is seeking a Senior Software Engineer to join the Subscription Management team at Hims and Hers. The role involves collaborating with cross-functional teams to build innovative features, enhancing user experience, and optimizing acquisition funnels to expand the customer base and increase revenue.

Principal Compensation Consultant

Company: SquareSpace

Location: USA

Posted Sep 24, 2024

Squarespace is looking for a senior level Compensation Consultant to join their team. The role involves analyzing external benchmark data, evaluating existing roles, providing consultation to senior business leaders, and creating presentations to educate partners. The company offers a range of benefits and perks, including a choice between medical plans, fertility and adoption benefits, and equity plan for all employees.

Sr. Business Analyst - Risk & Analytics

Company: NinjaHoldings

Location: USA

Posted Sep 24, 2024

NinjaHoldings is seeking an experienced business analyst to join their Risk and Analytics team. The candidate will design, implement, and manage decisions in their rules engine platform to ensure optimal decisions.

Technical Writer

Company: AgentSync

Location: USA

Posted Sep 24, 2024

The job posting is for a Technical Writer role at AgentSync, a compliance as a service solution. The role involves owning product documentation, working closely with various teams, and delivering clear and concise documentation to customers. The company offers a competitive compensation package and a positive work environment.

Strategic Customer Success Manager

Company: Vouched

Location: USA

Posted Sep 24, 2024

Vouched is building a powerful identity verification platform to provide access to critical services. The company is looking for a Strategic Customer Success Manager to foster deep customer relationships and drive sales growth.

AI Research Scientist (Control Theory)

Company: Phaidra

Location: USA

Posted Sep 24, 2024

Phaidra is seeking a Research Scientist to join their team, working on developing novel algorithmic architecture for intelligent control systems. The role involves designing and implementing models, reporting research findings, and collaborating with external partners. The company values curiosity, ownership, and transparency.

Implementation Specialist - Revenue Management

Company: SpryPoint

Location: USA

Posted Sep 24, 2024

SpryPoint is a leading provider of cloud-based solutions for the utility sector, offering advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. The company is looking for an experienced Implementation Specialist to join its Revenue Management Implementation team.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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