Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

​​Senior Director - Corporate Security, Health & Safety

Company: Twilio

Location: USA

Posted Sep 23, 2024

Twilio is seeking a Senior Director of Corporate Security to lead the development and implementation of comprehensive security strategies, policies, and procedures to protect the organization and its employees. The role requires a highly experienced and dynamic security leader with a track record of building global physical and corporate security programs.

Business Analyst - Contact Center

Company: Adtalem Global Education

Location: USA

Posted Sep 23, 2024

The job description is for a Business Analyst Contact Center position at Walden University, which involves supporting multiple systems and processes, providing reports, and working with technical teams. The ideal candidate should have experience in higher education, strong communication skills, and knowledge of project management principles.

Senior Customer Success Manager

Company: Rackspace

Location: USA

Posted Sep 23, 2024

The job description is for a service delivery manager who will be responsible for managing the delivery of contracted services to clients, ensuring that service level agreements and key performance indicators are met or exceeded. The role requires strong organizational skills, creative problem-solving, and excellent communication skills.

Senior Machine Learning Engineer

Company: Workiva

Location: USA

Posted Sep 23, 2024

The Senior Machine Learning Engineer is responsible for delivering innovative machine learning solutions across Workiva. The role involves designing systems, developing APIs, and mentoring team members. The job requires proficiency in Python, GO, Java, and experience with model deployment, data pipelines, and infrastructure.

Full Stack Engineer - Salesforce Integrations

Company: Vivun

Location: USA

Posted Sep 23, 2024

Vivun is a company that provides a technical copilot for sales teams, helping them to secure more technical wins more efficiently. The company is looking for a full stack engineer to design, build, and maintain scalable solutions that integrate with Salesforce.

DX Engineer - Next.js

Company: Vercel

Location: USA

Posted Sep 23, 2024

Vercel is hiring a Developer Experience DX Engineer to maintain and enhance the Nextjs documentation site. The role requires experience with Nextjs, writing, and teaching. The company offers inclusive benefits, flexible work arrangements, and a competitive salary range.

Director of People & Culture

Company: Ghcorps

Location: USA

Posted Sep 23, 2024

Global Health Corps is a non-profit organization that aims to build a network of next-generation leaders committed to transforming health systems. The organization is seeking a Director of People and Culture to oversee its HR services and lead its people strategy.

Product Marketing Manager

Company: Gravotech

Location: USA

Posted Sep 23, 2024

Gravotech is seeking a Product Marketing Manager to join their innovative team in the Mechanical and Industrial Engineering industry. The role involves developing and executing comprehensive marketing strategies, collaborating with product development and sales teams, and analyzing market trends and customer feedback.

Solutions Engineer

Company: SpryPoint

Location: USA

Posted Sep 23, 2024

SpryPoint is a leading provider of cloud-based solutions for the utility sector, offering advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. The company has received a strategic investment from Norwest and is expanding its team to continue increasing market share.

Sr Machine Learning Engineers

Company: phData

Location: USA

Posted Sep 23, 2024

phData is looking for a Machine Learning Engineer to join their team. The role involves designing and creating environments for data scientists, working with customer systems, and deploying machine learning models. The company offers a remote-first work environment, competitive compensation, and opportunities for professional development.

Sales Engineer

Company: Recharge

Location: USA

Posted Sep 23, 2024

The job posting is looking for a Sales Engineer to help the Revenue teams by resolving technical challenges and driving solutions. The role requires strong problem-solving skills, communication, and presentation skills. The ideal candidate should have a strong foundation in problem-solving, ecommerce, and REST APIs, and be able to work collaboratively with sales teams and merchants.

Analytics Engineer II

Company: ActBlue

Location: USA

Posted Sep 23, 2024

ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns and progressive causes. They are looking for an Analytics Engineer to provide data and tooling to end users, and the job requires experience with SQL, Git, and collaboration with other engineers.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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