Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Client Marketing Manager

Company: COMPLY

Location: USA

Posted Jan 31, 2025

COMPLY is a high-growth organization that prides itself on being a champion for compliance professionals. With over 350 professionals worldwide, they offer comprehensive benefits and remote work flexibility. They are seeking an experienced Client Marketing Manager to craft and execute targeted marketing strategies, enhance client engagement, and drive loyalty, retention, and revenue growth. The role involves creating segment-specific campaigns, collaborating with content and product marketing teams, and leveraging client insights to tailor campaigns. The ideal candidate should have 5+ years of experience in client or customer marketing, preferably within B2B SaaS or high-tech industries, and a strategic, collaborative mindset. Familiarity with ABM strategies and AI is a plus. COMPLY offers a comprehensive benefits package, including full medical, dental, and vision coverage, unlimited PTO, and a virtual onboarding experience with a stipend for work-from-home setup.

Senior Product Marketing Manager - IT Solutions

Company: Dropbox

Location: USA

Posted Jan 31, 2025

The job description is for a Solutions Marketing Manager targeting the IT persona. The role involves understanding IT decision-makers' challenges and goals, crafting solutions-based messaging, and empowering sales teams with tools and insights. The ideal candidate should have 5+ years of experience in product marketing, IT buyer persona expertise, proven GTM strategy development, strong communication and collaboration skills, and experience in creating sales enablement materials. Familiarity with AI-driven solutions or SaaS tools targeting IT professionals is preferred.

Senior Software Engineer, Integrated Knowledge Management

Company: Airbnb

Location: USA

Posted Jan 31, 2025

Airbnb is seeking a Senior Software Engineer for the Integrated Knowledge Management team. The role involves developing solutions to scale and optimize content and knowledge indexing, retrieval, and ranking across all of Airbnb. The engineer will collaborate with various teams to design and build end-to-end product solutions to improve Airbnb's customer service experience. The ideal candidate should have 5+ years of industry engineering experience, a degree in CS or a related field, and expertise in leveraging OpenSearch, Elasticsearch, or similar technologies for content indexing, retrieval, and ranking applications. Proficiency in backend JVM languages and experience in building high-performance, scalable, and fault-tolerant backend systems are required. Bonus points for understanding of ML search and retrieval models and industry experience in building end-to-end Machine Learning products.

Google Cloud Security Architect

Company: GuidePoint Security

Location: USA

Posted Jan 31, 2025

The Google Cloud Security Architect is responsible for designing, implementing, and securing customers' Google Cloud and Google Cloud SecOps infrastructure. This role involves developing cloud strategies, architecting cloud solutions, and ensuring the security, scalability, and reliability of a Google Cloud and Google Cloud SecOps environment. The individual will operate primarily in a remote customer-facing role, integrating cloud technologies into existing or new environments while providing expertise in cloud computing to drive business efficiency and innovation. Responsibilities include evaluating existing cloud infrastructure, recommending improvements, and implementing Google Cloud and Google Cloud SecOps best practices. The candidate will work with infrastructure team members to provide secure configurations within the Google Cloud and Google Cloud SecOps infrastructure.

Sales Enablement Manager

Company: Conga

Location: USA

Posted Jan 31, 2025

The Enablement Manager role at Congas involves supporting GoToMarket customer-facing roles, managing projects, and creating engaging courseware. The role requires experience in Instructional Design, strong communication skills, and proficiency with Microsoft Office Suite and Sales Enablement tools. The ideal candidate is quality-oriented, resourceful, collaborative, and has strong attention to detail. Passion and initiative are also highly valued. The role is critical to Congas' success, as it ensures sellers are equipped with necessary tools for success.

Senior Project Manager

Company: Litify

Location: USA

Posted Jan 31, 2025

Litify, a leading legal technology company, is seeking a Senior Project Manager to join their Professional Services team. The role involves leading a team responsible for implementing and configuring the Litify platform on Salesforce, ensuring successful project delivery, and mentoring team members. The ideal candidate should have 5+ years of project management experience, strong analytical skills, and a deep understanding of Salesforce technology. Litify is recognized as one of the fastest-growing private companies in America and offers competitive compensation.

Operations & Creator Success Coordinator

Company: Kickstarter PBC

Location: USA

Posted Jan 31, 2025

Kickstarter is looking for an Operations and Creator Success Coordinator to join their Performance team. The role involves managing creative development processes, overseeing asset briefing and approval workflows, and providing high-touch creator support. The ideal candidate should have 12 years of professional experience, excellent communication skills, and a keen eye for detail. They should also be able to empathize with creators and consider the broader impacts of their work. The role involves working collaboratively, participating in team discussions, and continuously optimizing operational processes.

Product Designer

Company: StackAdapt

Location: USA

Posted Jan 31, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking a Product Designer to create user-friendly products, conduct user research, and collaborate with cross-functional teams. The company is known for its industry-leading user experience, simplicity, and ease of use. StackAdapt is a remote-first company offering competitive benefits, including RRSP401k matching, comprehensive mental health care, and a robust training program. The company values diversity and inclusivity, fostering a supportive and collaborative culture.

Staff Business Analyst

Company: Yubico

Location: USA

Posted Jan 31, 2025

Yubico, founded in 2007, is a global company specializing in security keys. Their mission is to make secure login easy and accessible for everyone. They offer freedom and flexibility to employees, with a strong focus on diversity, equity, and inclusion. Yubico's products are used by Fortune 500 companies, government agencies, and individuals worldwide. The company recently went public on Nasdaq Stockholm Main Market. As a Staff Business Process Analyst, the role involves proposing solutions to mature and reduce risk in Yubico's business operations, working closely with cross-functional teams, and supporting strategic projects.

Senior Product Manager, Creator Engagement

Company: Teachable

Location: USA

Posted Jan 31, 2025

The Creator Engagement team at Teachable is seeking a Senior Product Manager to define and execute the strategy for features and experiences that empower schools to engage deeply with their students. The role involves creating tools and systems that enhance content capabilities, learning experiences, and knowledge progression. The ideal candidate will have 5+ years of product management experience, be data-informed, and have a track record of building high-quality products with design and engineering teams. The role offers a competitive compensation package and a remote-first culture.

Product Manager IV

Company: Kueski

Location: USA

Posted Jan 31, 2025

Kueski is a leading buy now pay later and online consumer credit platform in Latin America, recognized for its innovative financial services. The company was the first to introduce BNPL on Amazon Mexico and was named the top BNPL platform by Fintech Breakthrough in 2023. Kueski also ranks as one of Mexico's most ethical companies and one of the Best Companies for Female Talent. The company culture is geared towards innovation, collaboration, and impact, fostering a strong diverse and inclusive environment. The role of a Product Manager IV at Kueski involves overseeing the entire product lifecycle, from conceptualization to launch, and requires a blend of technical knowledge, business acumen, and leadership skills. Key responsibilities include market analysis, product vision and strategy, roadmap planning, feature definition, cross-functional leadership, project management, performance monitoring, customer engagement, stakeholder communication, and team development.

Strategic Account Executive, Federal Health

Company: Databricks

Location: USA

Posted Jan 31, 2025

The job posting is for a Strategic Enterprise Account Executive Federal Health role at Databricks. The successful candidate will be responsible for driving sales of Databricks within the Federal Civilian segment, managing complex sales cycles, closing net new accounts, and expanding existing ones. They will also be expected to exceed activity pipeline and revenue targets, promote Databricks' enterprise cloud data platform, and ensure 100% customer satisfaction. The ideal candidate should have 7+ years of field sales experience within the Federal Healthcare space, a background in big data, cloud, or SaaS sales, and a track record of delivering business value to customers.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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