Customer Satisfaction Jobs in Washington DC

Positions 40,701 Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

General Manager - Facilities - Higher Education

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

Aramark is seeking a General Manager for a position with a salary range of $100,000 to $120,000, depending on various factors. The role involves managing multiple contracted services for a client, generating $2-15M+ in revenue, and ensuring operational and financial goals are met. Key responsibilities include leading a team, managing client and community relationships, and developing service improvement plans. The ideal candidate should have a Bachelor's degree in a relevant field, experience in contract services or hospitality, and proven leadership skills. Aramark offers comprehensive benefits and a positive work environment.

Sales Executive

Company: Teal (tealtech.com)

Location: Washington DC

Posted Jan 22, 2025

The Sales Executive role involves identifying and qualifying new leads, cold calling, emailing, and utilizing social media to reach out to potential clients. The individual will document and track all leads in a CRM system, understand client needs, propose solutions, and close new business deals. They will also cultivate relationships with clients, work closely with sales and marketing teams, and achieve quotas for net new clients to grow MRR. The role requires a Bachelor's Degree, experience in an inside sales role, proficiency with CRM systems, and strong communication and interpersonal skills.

Sr Director, GTM Strategy & Planning - MLF

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

The Sr Director, GTM Strategy & Planning - MLF role at Thomson Reuters involves supporting subsegment leadership and operations, driving the creation and measurement of OKRs, facilitating leadership meetings, and leading internal communications and C-Level reporting. The role requires strategic thinking, analytical skills, and strong financial acumen. The ideal candidate should have GTM experience, customer centricity, and leadership skills. Thomson Reuters offers a comprehensive benefits package including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Main Studio Instructors, Anthem Row

Company: Equinox

Location: Washington, DC

Posted Jan 22, 2025

Evening Concierge (Mon-Fri, 3p-11p)

Company: Bozzuto

Location: Washington, DC

Posted Jan 22, 2025

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are looking for a Resident Concierge with 2+ years of experience in hospitality or related fields. The role involves creating stellar first impressions, solving problems, planning events, and fostering a sense of community. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, and tuition reimbursement. They are committed to their employees' professional growth and well-being, fostering a diverse and inclusive workplace.

Oracle Database Administrator

Company: GCyber

Location: Washington DC

Posted Jan 22, 2025

GCyber is looking for an Oracle Database Administrator to support a high-profile DISA customer. The role involves managing Oracle databases, performance monitoring, troubleshooting, security, backups, and data recovery. The ideal candidate should have an active DoD Top Secret/SCI clearance, relevant certifications, and prior experience with DISA and its support to mission partners.

Business Center Assistant Manager

Company: PNC

Location: Washington, DC

Posted Jan 22, 2025

(USA) Coach/Ops Mgr Trainee

Company: Walmart

Location: Washington, UT

Posted Jan 22, 2025

The role involves leading and developing teams effectively through teaching, training, and active listening. This includes touring stores, providing feedback, and communicating with associates at all levels regarding store operations and business initiatives. The individual will model exceptional customer service, resolve customer issues, and drive financial performance and sales. They will also provide supervision, development opportunities, and ensure compliance with company policies. Key leadership expectations include respect for the individual, acting with integrity, serving the customer, striving for excellence, and promoting a culture of belonging.

Sales Associate

Company: Coca-Cola

Location: Washington, DC

Posted Jan 22, 2025

Senior Manager, Marketing – KI Concerts: 2024-3223

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 22, 2025

Headfirst Companies is looking for a Senior Manager, Marketing - KI Concerts to boost brand recognition and revenue growth. The role involves developing and executing B2B marketing strategies, leading a team, and managing the KI Concerts marketing budget. The ideal candidate should have a Bachelor's degree in business, marketing, or music administration, and at least 6 years of marketing experience, preferably in B2B products or services. They should possess strong communication skills, the ability to align marketing strategies with sales objectives, and expertise in lifecycle B2B marketing. A passion for international travel and personal experience with choral or orchestral music is a plus. The role requires working primarily in-person from the Washington, D.C. HQ offices, with some domestic and international travel.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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