Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Territory Sales Representative

Company: MAXtech Agency

Location: Washington DC

Posted Jan 22, 2025

Maxxon Corporation, a leading underlayment company since 1972, is seeking a Commercial Sales Representative for the Baltimore-Washington-Northern Virginia Territory. The role involves generating revenue, managing relationships with applicators, contractors, and distributors, and promoting Maxxon products. The ideal candidate should have 5+ years in building product sales management, excellent customer service skills, and the ability to work independently and within a team. Maxxon offers competitive compensation, benefits, and a supportive work environment.

Procurement Manager

Company: EF Education First

Location: Washington, DC

Posted Jan 22, 2025

Telecommunications Specialist

Company: Information Technology Strategies, Inc

Location: Washington DC

Posted Jan 22, 2025

Information Technology Strategies Inc is a government IT solutions provider seeking a Telecommunication Specialist. The role involves performing analyses, preparing documentation, leading team management, and working independently on IT systems. The candidate must have a current US Government SECRET ITII Clearance, 7+ years of IT experience, and be willing to travel within the continental US less than 10 annually. The company offers comprehensive benefits and has a strong reputation, supporting clients like DHS, CBP, and ICE.

Community Manager I - Front Desk Receptionist

Company: Carr Workplaces

Location: Washington DC

Posted Jan 22, 2025

Carr Workplaces is seeking an entry-level Community Manager for a high-energy, technologically advanced office center. The ideal candidate will have excellent interpersonal skills, experience in customer service, and strong communication abilities. Responsibilities include managing client events, onboarding procedures, resolving issues, and maintaining office inventory. The role offers opportunities for growth within a company that values its employees, with a competitive salary range of $20,200 - $21,640 + incentive/bonus + benefits.

Travel Medical Lab Technician - $1,578 per week

Company: Anders Group

Location: Morton, Washington

Posted Jan 22, 2025

Anders Group is currently recruiting for a 13-week travel job for a Medical Lab Technician in Morton, Washington, starting from January 27, 2025. The job offers 40 hours per week, 8-hour shifts on weekdays. Anders Group, a Joint Commission accredited staffing agency, is known for its commitment to providing exceptional customer service to travelers. They offer competitive compensation packages, including health, dental, vision insurance, life insurance, 401(k), licensure reimbursement, premium pay packages, CEU reimbursements, daily per diems, travel reimbursements, rental car allowances, and continuing education resources. The company was founded by healthcare recruiters with a focus on individual and facility goals for quality placements.

1st Cook

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

Aramark is seeking a passionate Cook to join their team. The role involves preparing a variety of food according to standardized recipes, using a range of cooking methods, and maintaining food safety. The hourly rate is $23.40. Benefits include medical, dental, vision, retirement savings plans, and paid days off. No specific educational requirements are mentioned, but experience as a cook is required. Aramark values employee development and equal employment opportunities.

Behavioral Health Customer Success Manager

Company: Office Practicum

Location: Fort Washington, PA / Remote

Posted Jan 22, 2025

The Customer Success Manager (CSM) - BH is responsible for ensuring customer success and loyalty throughout their journey with Nextstep. This role involves developing and managing project plans, leading client onboarding and training sessions, providing high-level product support, and collaborating with cross-functional teams. The ideal candidate should have a customer-focused approach, project management skills, and extensive knowledge of NSS. A Bachelor's degree and 5 years of client-focused experience are required. The role involves travel to client sites up to 25% and offers a salary of $65,000 - $75,000 per year.

Registered Nurse (RN) - OR - Operating Room - $31-42 per hour

Company: Kaiser Permanente

Location: Tukwila, Washington

Posted Jan 22, 2025

Kaiser Permanente is hiring for a Review Services Coordinator role in Tukwila, Washington. The position involves adjudicating pre-authorization coverage requests for medical and DME services, handling high volumes of calls, and managing complex issues. Essential qualifications include 2+ years of healthcare experience, proficiency in online computer systems, and phone customer service experience. Preferred qualifications include KFHPW work experience, health plan contracts knowledge, and medical coding experience. Kaiser Permanente is a leading not-for-profit health plan with numerous hospitals and locations across the country.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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