Customer Satisfaction Jobs in Washington DC

Positions 40,701 Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Territory Sales Representative

Company: MAXtech Agency

Location: Washington DC

Posted Jan 22, 2025

Maxxon Corporation, a leading underlayment company since 1972, is seeking a Commercial Sales Representative for the Baltimore-Washington-Northern Virginia Territory. The role involves generating revenue, managing relationships with applicators, contractors, and distributors, and promoting Maxxon products. The ideal candidate should have 5+ years in building product sales management, excellent customer service skills, and the ability to work independently and within a team. Maxxon offers competitive compensation, benefits, and a supportive work environment.

Procurement Manager

Company: EF Education First

Location: Washington, DC

Posted Jan 22, 2025

Telecommunications Specialist

Company: Information Technology Strategies, Inc

Location: Washington DC

Posted Jan 22, 2025

Information Technology Strategies Inc is a government IT solutions provider seeking a Telecommunication Specialist. The role involves performing analyses, preparing documentation, leading team management, and working independently on IT systems. The candidate must have a current US Government SECRET ITII Clearance, 7+ years of IT experience, and be willing to travel within the continental US less than 10 annually. The company offers comprehensive benefits and has a strong reputation, supporting clients like DHS, CBP, and ICE.

Community Manager I - Front Desk Receptionist

Company: Carr Workplaces

Location: Washington DC

Posted Jan 22, 2025

Carr Workplaces is seeking an entry-level Community Manager for a high-energy, technologically advanced office center. The ideal candidate will have excellent interpersonal skills, experience in customer service, and strong communication abilities. Responsibilities include managing client events, onboarding procedures, resolving issues, and maintaining office inventory. The role offers opportunities for growth within a company that values its employees, with a competitive salary range of $20,200 - $21,640 + incentive/bonus + benefits.

Travel Medical Lab Technician - $1,578 per week

Company: Anders Group

Location: Morton, Washington

Posted Jan 22, 2025

Anders Group is currently recruiting for a 13-week travel job for a Medical Lab Technician in Morton, Washington, starting from January 27, 2025. The job offers 40 hours per week, 8-hour shifts on weekdays. Anders Group, a Joint Commission accredited staffing agency, is known for its commitment to providing exceptional customer service to travelers. They offer competitive compensation packages, including health, dental, vision insurance, life insurance, 401(k), licensure reimbursement, premium pay packages, CEU reimbursements, daily per diems, travel reimbursements, rental car allowances, and continuing education resources. The company was founded by healthcare recruiters with a focus on individual and facility goals for quality placements.

1st Cook

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

Aramark is seeking a passionate Cook to join their team. The role involves preparing a variety of food according to standardized recipes, using a range of cooking methods, and maintaining food safety. The hourly rate is $23.40. Benefits include medical, dental, vision, retirement savings plans, and paid days off. No specific educational requirements are mentioned, but experience as a cook is required. Aramark values employee development and equal employment opportunities.

Behavioral Health Customer Success Manager

Company: Office Practicum

Location: Fort Washington, PA / Remote

Posted Jan 22, 2025

The Customer Success Manager (CSM) - BH is responsible for ensuring customer success and loyalty throughout their journey with Nextstep. This role involves developing and managing project plans, leading client onboarding and training sessions, providing high-level product support, and collaborating with cross-functional teams. The ideal candidate should have a customer-focused approach, project management skills, and extensive knowledge of NSS. A Bachelor's degree and 5 years of client-focused experience are required. The role involves travel to client sites up to 25% and offers a salary of $65,000 - $75,000 per year.

Registered Nurse (RN) - OR - Operating Room - $31-42 per hour

Company: Kaiser Permanente

Location: Tukwila, Washington

Posted Jan 22, 2025

Kaiser Permanente is hiring for a Review Services Coordinator role in Tukwila, Washington. The position involves adjudicating pre-authorization coverage requests for medical and DME services, handling high volumes of calls, and managing complex issues. Essential qualifications include 2+ years of healthcare experience, proficiency in online computer systems, and phone customer service experience. Preferred qualifications include KFHPW work experience, health plan contracts knowledge, and medical coding experience. Kaiser Permanente is a leading not-for-profit health plan with numerous hospitals and locations across the country.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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