Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Program Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 22, 2025

Retail Food Service Manager 2

Company: Sodexo

Location: Washington, DC

Posted Jan 22, 2025

Sodexo is seeking a highly motivated Retail Manager 2 at MedStar Washington Hospital Center in Washington DC. The role involves overseeing retail operations, managing staff, and achieving financial targets. Sodexo offers fair compensation, comprehensive benefits, and career growth opportunities.

Shift Lead

Company: Walgreens

Location: Washington, DC

Posted Jan 22, 2025

The role involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Key responsibilities include managing deliveries, processing returns and refunds, maintaining store cleanliness, and assisting with pharmacy tasks. The position requires leadership experience, fluency in English, and knowledge of store systems. The role is based in Washington, DC, with a salary range of $19 - $21 per hour.

RVP Sales-Tableau/Mulesoft, A&D/GovSI

Company: Salesforce

Location: Washington, DC

Posted Jan 22, 2025

Salesforce is a company that inspires the future of business with AI+ Data +CRM. They help companies across every industry blaze new trails and connect with customers in a whole new way. The company values its employees and provides opportunities for growth and development. They also have a strong commitment to equality and inclusion.

Network Engineer

Company: Deloitte

Location: Washington, DC

Posted Jan 22, 2025

Branch Manager - DC NoVA Market - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 22, 2025

Chase is seeking a Branch Manager to lead a team in providing exceptional customer service, educating clients on digital banking platforms, and fostering a strong, inclusive culture. The role involves managing branch operations, growing deposits and investments, and collaborating with various Chase departments to offer a seamless customer experience. Key responsibilities include setting the branch's tone, coaching employees, maintaining a strong risk environment, and adhering to regulatory requirements. Required qualifications include proven leadership, effective priority management, and a commitment to operational integrity. Preferred qualifications include a college degree, retail banking experience, and Chase leadership experience.

Trust & Safety Investigator, Platform Compliance

Company: Cloudflare

Location: Washington, DC

Posted Jan 22, 2025

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a detail-oriented Trust and Safety Investigator. The role involves handling abuse complaints, managing takedown notices, investigating account compromises, and partnering with various company teams. The company is known for its commitment to building a better Internet, offering diverse and inclusive work environments, and providing competitive compensation and benefits. The ideal candidate should have 2-5 years of anti-abuse or support escalations experience, strong communication skills, and familiarity with legal considerations related to hosted material.

Area Operations Manager - Food

Company: Sodexo

Location: Washington, DC

Posted Jan 22, 2025

Sodexo, in partnership with Good Eating Company, is seeking an Area Operations Manager - Food for roles in Washington DC and Reston Virginia. The ideal candidate will have strong leadership, communication, and client relation skills, along with a culinary palate. The role involves managing multiple client accounts, demonstrating financial acumen, and motivating teams across various sites. Sodexo offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and a CVS store discount. The ideal candidate should be at least 16 years old, physically capable of lifting up to 35 lbs, and have close visual acuity.

Call Center Representative

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

The client is hiring Call Center Representatives in Northern Virginia. Candidates must have at least one year of Call Center experience. The role involves responding to customer requests, providing updates, and maintaining database systems. Night and weekend shifts are available. The ideal candidate should have strong communication skills, proficiency in data entry, and the ability to work in a fast-paced environment.

BC/BE ENT Physician

Company: Confluence Health

Location: Wenatchee, Washington

Posted Jan 22, 2025

Wenatchee Valley Medical Group, affiliated with Confluence Health, is seeking board-certified or board-eligible ENT physicians for full-time positions. The group offers a competitive salary with RVU production in the second year, along with numerous benefits including relocation expenses, continuing medical education allowance, generous healthcare benefits, and a signing bonus. The region boasts abundant sunshine, outdoor activities, and a family-friendly environment with excellent schools and community resources. Wenatchee Valley Medical Group values high-quality care, work-life balance, and physician leadership.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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