Customer Satisfaction Jobs in Washington DC

Positions 40,701 Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Food Service Worker

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

Sr. Customer Success Advisor, Public Sector

Company: Illumio

Location: Washington, DC / Remote

Posted Jan 22, 2025

Illumio, a market leader in Zero Trust segmentation, is seeking a Customer Success Advisor. The role involves developing strategies for customers to effectively utilize Illumio's products, ensuring high adoption rates, and driving renewals and expansions. The ideal candidate will have 5+ years of experience in Customer Success or related roles, preferably in Cyber Security or Enterprise SaaS. They should possess excellent communication skills, the ability to build trust with C-Suite executives, and be detail-oriented. Illumio offers a competitive pay range and comprehensive benefits, emphasizing a diverse and inclusive culture.

Federal Account Executive, Intelligence Community (Remote, Washington D.C.)

Company: Dynatrace

Location: Washington DC

Posted Jan 22, 2025

The role at Dynatrace involves executing account plans to maximize revenue potential, focusing on product land and growth, and targeting net new logos in the Federal market. The individual will consult with executives to develop an enterprise-wide strategy, generate velocity by establishing Dynatrace in new and existing markets, and ensure customer implementations are successful. The role requires a HS diploma or GED and at least 3 years of enterprise software sales experience, with a TSSCI clearance. Preferred qualifications include experience in complex organizations, Federal DoDIC accounts, and a successful track record in enterprise software sales. Dynatrace offers a competitive compensation package, including unlimited personal time off, an employee stock purchase plan, and medical-dental benefits.

Teacher at Shinning Stars Montessori Academy Public Charter School

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 22, 2025

KinderCare Learning Companies, a recognized early childhood education provider, is seeking a Teacher to lead, coach, and mentor less experienced teachers. The role involves implementing KinderCare's curriculum, creating a nurturing environment, partnering with parents, and supporting the center's success. Required skills include excellent customer service, organizational skills, and early childhood education experience. Benefits include discounted child care, medical, dental, and vision coverage, and more. The company operates in over 2,000 sites across 40 states, committed to providing high-quality child care for all families.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health offers challenging opportunities for pharmacy interns to learn and grow professionally. The company is committed to increasing access, lowering costs, and improving quality of care. As a pharmacy intern, you will play a critical role in ensuring a safe and effective Retail Pharmacy work environment.

Camp Experience Coordinator, D.C. United Summer Camps: 2024-3414

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 22, 2025

D.C. United Summer Camps is seeking a Camp Experience Coordinator to oversee the safety and well-being of campers aged 5-13. The role involves managing on-site communications, ensuring adherence to safety protocols, and collaborating with the leadership team. The ideal candidate should have 3+ years of relevant experience, strong customer service skills, and a valid CPR/First Aid certification. The position offers a competitive hourly wage, complimentary D.C. United game tickets, and the opportunity to work outdoors all summer.

Operations Support Associate

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Addison Group is currently recruiting for an Operations Support Associate role in the healthcare industry, specifically in cardiology. The position is full-time with great benefits and a rewarding work environment. The ideal candidate should have a Bachelor's Degree, experience in data entry and database management, and familiarity with management software systems like Personify and Salesforce. They should also possess excellent communication skills, be able to work independently and as part of a team, and be open to travel.

Transformation Project Specialist

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

Thomson Reuters is seeking a Transformation Project Specialist to support the business transformation of customers in the Global Large Law space. The role involves assisting in project management, developing and maintaining project plans, building relationships with key stakeholders, and contributing to deliverables. The ideal candidate should have a Bachelor's Degree, a Master's Degree or equivalent, and at least 2 years of progressive experience in project management or similar fields. Familiarity with legal industry transformation projects and change management concepts is beneficial. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Baker

Company: Sodexo

Location: Washington, DC

Posted Jan 22, 2025

Sodexo is offering a full-time Baker position at the US House of Representatives with a pay range of $7.25 to $23.44 per hour. The role involves preparing and baking a variety of food items, maintaining cleanliness, and providing excellent customer service. Sodexo values teamwork, adaptability, reliability, and a healthy working environment. Benefits include flexible work hours, training opportunities, and a comprehensive benefits package. The company is committed to diversity, inclusion, and making a positive impact.

Overnight Concierge (Sun-Thurs, 11p-7a)

Company: Bozzuto

Location: Washington, DC

Posted Jan 22, 2025

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are looking for a Resident Concierge with 2+ years of experience in hospitality or related fields. The role involves creating stellar first impressions, solving problems, planning events, and fostering a sense of community. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, and tuition reimbursement. They are committed to their employees' professional growth and well-being, fostering a diverse and inclusive workplace.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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