Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Teachers at City Ridge KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 12, 2025

KinderCare Learning Companies, the only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers various early education and child care options. They emphasize building confidence in kids, families, and the future. The company values its teachers, center staff, and field leaders, providing a supportive environment and benefits such as discounted child care, medical benefits, and mental health support. They operate in over 2,000 sites across 40 states, committed to providing high-quality child care to all families, regardless of background or location.

Catering Services Worker - Georgetown Catering

Company: Aramark

Location: Washington, DC

Posted Jan 12, 2025

The Catering Services Worker supports the event operations team in running successful catering orders and events within the location. The role involves setting up catering and event service, transporting food and supplies, serving guests, and maintaining cleanliness. Aramark offers a wide array of comprehensive benefit programs and services, including medical, dental, vision, and work/life resources.

Dual-Licensed Spa Therapists, Anthem Row

Company: Equinox

Location: Washington, DC

Posted Jan 12, 2025

Equinox Group, a high-growth collective of lifestyle brands, is seeking energetic Dual-Licensed Massage Therapists and Estheticians for its club at Anthem Row. The Equinox Spa offers world-class amenities and innovative treatments. The role involves performing massages and facials, with opportunities for growth and cross-training. Competitive salary, benefits, and commission opportunities are provided.

Salesforce Developer - Senior

Company: CoreSphere, LLC

Location: Washington DC

Posted Jan 10, 2025

CoreSphere is hiring a Senior Salesforce Developer for a fully remote position. The ideal candidate will have 10+ years of experience in Salesforce development, strong knowledge of Apex, Lightning Components, and Visualforce, and proficiency in SFDX. The role involves designing and developing business applications, performing fit-gap analysis, and providing technical assistance. The candidate should be a team player with excellent communication skills and the ability to work independently. CoreSphere offers competitive pay, benefits, and a fast-growing environment.

Manager, Marketing Data & Analytics

Company: MarketBridge

Location: Washington DC

Posted Jan 08, 2025

Marketbridge is a growth consulting and marketing firm seeking a Marketing Analytics Manager with 5+ years of experience in data-driven consulting, market research, or a similar role. The ideal candidate will have expertise in analytics, storytelling, and project management, and will be responsible for overseeing client projects, delivering insights, and mentoring junior staff. Marketbridge offers a competitive compensation package, flexible paid time off, and a benefits experience centered around wellness. The company fosters an entrepreneurial culture, values its employees, and encourages participation in humanitarian and environmental nonprofit organizations.

Partner Relationship Manager

Company: Rapid Finance

Location: Washington DC

Posted Jan 12, 2025

Rapid Finance, a leading provider of alternative financing solutions for small and mid-sized businesses, is seeking an experienced Partner Relationship Manager. The role involves attracting new Referral Partners, managing existing relationships, and supporting the Business Development department. The ideal candidate should have a Bachelor's degree, 3+ years of business development experience, and a strong understanding of small businesses. Prior experience in financial services, lending, or mortgage industries is preferred. The role offers a competitive environment, excellent benefits, and the opportunity to work with a growing company in Bethesda, MD.

Regional Sales Manager, Federal | Fully Remote DC Metro

Company: HireVue

Location: Washington DC

Posted Jan 08, 2025

HireVue, a leading provider of modern hiring solutions, is seeking a Regional Sales Manager for Federal Sales. The role involves identifying and driving new business, managing sales activities for assigned Federal Civilian agencies, and implementing sales strategies to meet revenue objectives. The ideal candidate should have 5+ years of experience selling SaaS products to the US Federal Government, a proven track record of overperforming quota, and strong executive communication skills. The position is remote, with some travel expected. HireVue offers flexible paid time off, medical, dental, and vision benefits, and is committed to equal treatment and opportunity in all aspects of recruitment and employment.

Director, Technical Program Management - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Jan 08, 2025

Capital One Software, a pioneer in cloud and data management, is seeking a Director of Technical Program Management. The ideal candidate will have a strong technical background, exceptional communication skills, and experience in building scalable platforms. They will join a team of innovative leaders and have the opportunity to grow the TPM practice. The role involves designing and building data-intensive solutions, building distributed systems, and delivering large and complex programs. The salary range for this remote position is $197,500 - $225,400.

Staff Contractor Program Security Officer (R3053)

Company: Shield AI

Location: Washington DC

Posted Jan 08, 2025

The job posting is for a Contractor Program Security Officer (CPSO) with extensive experience in DoD Special Access Programs. The role involves managing and developing security programs, ensuring adherence to laws and policies, and serving as the primary interface with government agencies. Key responsibilities include program security administrative tasks, maintaining personnel security records, conducting access eligibility determinations, and implementing security controls. The ideal candidate should have DoD Top Secret clearance with SCI eligibility, strong communication skills, and experience with DoD systems of record. Preferred qualifications include a Bachelor's degree and systems knowledge.

Customer Solutions Architect - Capital One Software - (Remote)

Company: Capital One

Location: Washington DC

Posted Jan 08, 2025

Capital One is seeking a customer-centric, energetic, and highly motivated individual to join their team as a Customer Solutions Architect. The role involves partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals. The ideal candidate should have past experience working as a Customer Solutions Architect, technical presales, or a similar role. They should be able to identify customer pain points, translate them into Capital One Software solutions, and help customers align technical and business outcomes. Key responsibilities include cultivating trust and building relationships with customers, advocating for customer needs, managing relevant customer activity, and leading cross-functionally to achieve organizational objectives.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is a company that values its employees and customers. The Retail Store Associate position offers an opportunity to excel in a customer-focused role, positively impact the lives of others, and grow with the company. The job requires providing differentiated customer service, focusing on the customer, accurately performing cashier duties, maintaining the sales floor, supporting opening and closing store activities, and assisting pharmacy personnel.

Technical Project Manager (On-Site - TS/SCI)

Company: JFL Consulting, LLC

Location: Washington DC

Posted Jan 10, 2025

JFL Consulting LLC is seeking an experienced Technical Program Manager for a critical infrastructure security initiative, specifically for a DOD ICS project. The ideal candidate should have extensive experience in DOD cyber security program management, ICSOTSCADA cyber projects, and managing teams globally. The role involves developing and managing a comprehensive ICS assessment program, coordinating with key stakeholders, overseeing security evaluations, and ensuring compliance with relevant security standards. The candidate should also have excellent communication, problem-solving, and leadership skills, and be familiar with ICS-specific security frameworks and DOD incident response procedures. The position offers a competitive benefits package, including a 100% employer-paid medical, dental, and vision plan, a 401k plan, generous leave policy, and reimbursement for job-related certifications.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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