Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Principal Product Manager - MarTech

Company: GEICO

Location: Washington DC

Posted Dec 31, 2024

GEICO is seeking a Principal Product Manager to lead their MarTech Capabilities. The role requires experience in Product Management, building solutions for marketing teams, and marketing automation. The position is a hybrid role with onsite requirements at various locations.

Technical Support Representative

Company: Brivo

Location: Washington DC

Posted Jan 07, 2025

Brivo is seeking a Technical Support Representative for a US-based remote or hybrid position. The role involves handling Tier II issues, providing technical support for various products, and interacting with customers and internal teams. The ideal candidate should have 3+ years of experience in technical support, fluency in English and Spanish, and knowledge of PACS, electronics, and networking. The position offers a competitive hourly wage range and benefits. The candidate should possess strong communication skills, problem-solving capabilities, and a passion for delivering exceptional service.

Web Developer II

Company: GAMA-1 Technologies

Location: Washington DC

Posted Dec 31, 2024

The job description is seeking a talented and highly motivated Web Developer II frontend to lead the design development and migration of high-impact websites. The role involves building and enhancing websites with a focus on improving customer experience, usability, and performance. The candidate will collaborate with stakeholders and multiple IT teams to ensure the seamless migration of local historical websites to the cloud primarily using WordPress. The role also involves implementing best practices for UXUI design, translating complex scientific information for a wide audience, and enhancing website performance through cloud migration strategies.

Audi Brand Specialist

Company: Holman

Location: Washington DC

Posted Dec 31, 2024

Holman is a family-owned global automotive services organization with a strong focus on core values and principles. They offer a wide range of services including fleet management, vehicle fabrication, component manufacturing, powertrain distribution, logistics services, insurance, and retail automotive sales. The role of a sales representative involves overseeing sales, greeting customers, explaining features and benefits, negotiating prices, and delivering vehicles. Holman values diversity, equity, and inclusion and offers a comprehensive benefits package.

Director, Software Engineering - Shopping (Remote Eligible)

Company: Capital One

Location: Washington DC

Posted Dec 31, 2024

Capital One is seeking a Director of Software Engineering to lead, manage, mentor, and build an extremely talented software engineering team to deliver a game-changing customer experience across all customer touch points. The ideal candidate must have the ability to attract and recruit the industry's best talent and simultaneously have the technical chops to ensure that what they build compelling consumer-oriented solutions in an iterative methodology.

Zscaler Engineer

Company: UltraViolet Cyber

Location: Washington DC

Posted Jan 07, 2025

UltraViolet Cyber, a leading unified security operations company, is seeking a Senior Zscaler Engineer with extensive experience in supporting large and federal customers. The role involves ongoing operations support, engineering, and optimization of the Zscaler product suite, including ZIA, ZPA, ZDX, and ZCC. The engineer will also be responsible for designing and engineering network data flow, producing documentation, interfacing with company executives and government personnel, and supporting communications within major cloud environments. The ideal candidate should have a strong understanding of security threats, tactics, and procedures, as well as a well-rounded understanding of various IT products and protocols. The position requires US citizenship and a clean background check.

Field Marketing Manager

Company: Brivo

Location: Washington DC

Posted Jan 07, 2025

The job posting is for an experienced Field Marketing Manager to lead regional marketing strategies, collaborate with sales teams, and drive sales growth. The role involves developing comprehensive marketing plans, conducting market research, and managing budgets. The ideal candidate should have a Bachelor's degree in Marketing or a related field, 3+ years of experience in field marketing, and strong communication skills. The position offers a competitive salary range of $95,000 - $110,000 and benefits. The role requires travel and proficiency with marketing tools like HubSpot and Salesforce.

Director of Integrated Media Strategy

Company: Love & Company

Location: Washington DC

Posted Jan 07, 2025

Love & Company, a national leader in senior living marketing, is seeking a Director of Integrated Media Strategy. The role involves overseeing and participating in all aspects of media, including strategy and planning, campaign execution, performance optimization, client reporting, and trend monitoring. The ideal candidate should have a Bachelor's degree or relevant experience, 5+ years of experience in paid media management, and proficiency in various media platforms. Strong analytical skills, teamwork, and communication abilities are required. Love & Company values trust, innovation, and continuous improvement.

Software Engineer - Cloud Infrastructre

Company: EpiSci

Location: Washington DC

Posted Jan 06, 2025

EpiSci is seeking a Cloud Infrastructure Engineer with expertise in designing and deploying cloud-based infrastructure and services. The ideal candidate should have experience with Kubernetes, Docker, and IaC tools like Terraform. They must also be a US citizen eligible for a US SECRET security clearance. Responsibilities include designing, operating, and maintaining cloud infrastructure, managing release processes, collaborating with DevOps and autonomy engineering teams, and ensuring regulatory compliance. The role requires excellent analytical, communication, and documentation skills, as well as the ability to balance multiple priorities in a fast-paced environment. Travel is required, and the position is onsite 5 days a week.

Office Team Lead

Company: One Medical

Location: Washington DC

Posted Dec 31, 2024

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. They offer seamless in-office and 24/7 virtual care services, onsite labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. They have marked a milestone by joining Amazon to deliver exceptional healthcare to more consumers, employers, care team members, and health networks.

SAP Functional Consultant

Company: BridgePhase

Location: Washington DC

Posted Jan 03, 2025

BridgePhase, a software engineering company, is seeking an SAP Functional Consultant with TopSecret clearance and SCI eligibility for an onsite role in Chantilly, Virginia. The ideal candidate will collaborate with business stakeholders, configure SAP modules, design and implement new functionality, and serve as a liaison between technical teams and senior leadership. The company values integrity, honesty, and respect, and offers competitive benefits including flexible PTO, 401k matching, health benefits, professional development budget, and paid community service days.

Strategic Account Manager

Company: Phoenix Contact

Location: Washington DC

Posted Jan 07, 2025

Phoenix Contact is seeking a seasoned professional with a Bachelor's degree or equivalent in a technical discipline and 5+ years of experience in Industrial Controls and Automation Sales. The role involves leading strategic initiatives for Hyperscale Data Center customers, developing strategic roadmaps, and managing project transitions. The candidate must be proficient in R3BASE selling skills, have excellent interpersonal skills, and be able to travel extensively. Phoenix Contact offers a comprehensive benefits package and is committed to diversity and equal opportunity employment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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