Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Threat Detection Engineer SME

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted Dec 31, 2024

Gray Tier Technologies is seeking a Threat Detection Engineer for a new customer on a highly visible and strategic Cybersecurity Task Order. The Threat Detection Engineer will be responsible for capturing use cases from subscribers or other team members and developing correlation rules, utilizing knowledge of latest threats and attack vectors to develop Splunk correlation rules for continuous monitoring, developing manage and maintain Splunk data models, reviewing logs to determine if relevant data is present to accelerate against data models to work with existing use cases, developing custom regex to create custom knowledge objects, developing custom SPL using macros lookups etc and network security signatures such as SNORT and YARA, developing custom dashboards and reports for customer stakeholders, training and mentoring junior staff. Basic qualifications include a Bachelor's Degree in Computer Science Engineering Information Technology Cybersecurity or related field and at least eight years of experience in incident detection and response malware analysis or cyber forensics. Preferred qualifications include Top Secret clearance, experience with cloud security monitoring and familiar with cloud threat landscape, completed Splunk Advanced Searching and Reporting training, and experience developing custom scripts using Python.

Software Engineering Manager

Company: Govini

Location: Washington DC

Posted Dec 31, 2024

Govini is seeking a Software Engineering Manager to lead and build new capabilities into the Ark platform, collaborate with product managers, and work with customers to understand pain points and build valuable workflows. The role requires exceptional judgment, strong communication skills, and the ability to work cross-functionally and travel up to 75%. US Citizenship and a Bachelor's degree in Computer Science or related field are required.

Visual Manager

Company: Sundance Holdings Group, LLC

Location: Washington DC

Posted Dec 31, 2024

Sundance is looking for a talented and enthusiastic Visual Manager to join their team in Fairfax, VA. The Visual Manager will partner with the store management team to drive sales, maintain product presentation, and ensure product availability. The ideal candidate will have experience in retail management, a degree in business management, and be able to demonstrate strong customer service skills.

Help Desk Manager

Company: Leidos

Location: Washington DC

Posted Dec 31, 2024

The job posting is for a Help Desk Manager at GxNext. The manager will lead a team of technical support specialists, ensuring timely and effective resolution of user issues. The role involves managing workflows, monitoring performance metrics, training staff, and collaborating with other departments. The ideal candidate should have a BS degree and 5+ years of prior relevant experience. Strong communication skills, problem-solving abilities, and familiarity with COTS products are required.

Software Engineer

Company: Govini

Location: Washington DC

Posted Dec 31, 2024

Govini is a company that transforms Defense Acquisition into a software-driven strategic advantage. They offer a flagship product, Ark, which supports Supply Chain Science and Technology Production Sustainment and Modernization teams with AI-enabled applications and best-in-class data. The company is seeking self-starting, customer-value-oriented software engineers to join their Forward Deployed Engineering team.

IT Test Engineer

Company: Amentum

Location: Washington DC

Posted Dec 31, 2024

Amentum is seeking an IT Test Engineer in Washington DC to lead all aspects of enterprise level Information Technology IT testing for the US Securities and Exchange Commission (SEC). The role requires excellent communication, time management, and attention to detail skills. The candidate will be responsible for executing all testing activities, including coordination, execution, and reporting of IT testing. The position offers a competitive benefits package and is an Equal Opportunity Employer.

Analytic Tradecraft SME Program Manager

Company: Amentum

Location: Washington DC

Posted Dec 31, 2024

CENTRA Technology Inc, an Amentum Company, is seeking a TOP SECRET cleared Analytic Tradecraft SME to serve as Program Manager for an existing program with a US Government Customer. The role requires a minimum of 10 years of relevant experience and familiarity with Intelligence Community Directives. The ideal candidate should have experience in organizational process improvement, mentoring junior analysts, and reviewing draft intelligence products. Amentum is an Equal Opportunity Employer.

Senior Contracts Administrator

Company: ICF

Location: Washington DC

Posted Dec 31, 2024

The text describes a Senior Contracts Administrator position in the Environment and Planning division of ICF. The role involves providing contracts support, reviewing solicitations and contractual documents, leading proposal development, identifying risks, negotiating terms, and supporting data calls. The ideal candidate should have 5+ years of experience in contracts administration and working with relevant laws and regulations. The position is hybrid to ICF's Reston VA Headquarters with anticipated in-office time of 12 days per week. The company offers benefits, time management skills, and a proactive attitude. ICF is an equal opportunity employer committed to hiring regardless of protected characteristics.

Storage Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 31, 2024

BAE Systems is seeking a senior-level Storage SANNAS systems integration engineer with extensive experience in Cloud Storage and SANNAS engineering. The position requires living near Washington DC and working on-site at least once a week. Required education includes a bachelor's degree in a technical engineering or scientific field and ITIL Foundations certification. The job offers a full-time salary range of $126,610 to $215,270 and various employee benefits.

Finance Systems Analyst

Company: Hogan Lovells

Location: Washington DC

Posted Dec 31, 2024

The Finance department at Hogan Lovells is undergoing growth and investment, enhancing global capabilities. The role involves supporting users of multiple finance systems, including Elite 3E, Chrome River, and others. The ideal candidate should have strong analytical and technical abilities, and be comfortable in a fast-paced, collaborative environment.

Business Support Specialist - Public Affairs

Company: Novo Nordisk

Location: Washington DC

Posted Dec 31, 2024

The text describes a senior position at Novo Nordisk's Market Access and Public Affairs team, focusing on stakeholder engagement, policy management, and administrative support. The role involves managing the Washington DC satellite office, providing multifaceted support to Policy and Government Affairs leads, and coordinating outside reviews and audits. The position requires strong leadership, independent discretion, and the ability to work in a fast-paced environment. The base compensation range is $85,000 to $95,000, with the possibility of a company bonus and long-term incentive compensation.

Assistant General Manager

Company: Sky Zone

Location: Washington DC

Posted Dec 31, 2024

The job description for the Assistant General Manager position at Sky Zone outlines the responsibilities, qualifications, and expectations for the role. The position is designed to provide the tools, training, and guidance necessary to become a future General Manager. The AGM will assist with the oversight of five areas, including leadership, people and guests, membership and sales, parties and events, facilities compliance and safety, and key performance metrics. The AGM will work under the supervision and guidance of the GM and play a critical role in creating a positive park culture, maintaining a safe environment, creating a memorable guest experience, and assisting in driving park revenue.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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