Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Cyber Network Defense Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 12, 2025

Leidos is hiring for a Cyber Network Defense Analyst (CNDA) position. The role involves providing Network Operations Security Center (NOSC) support, cyber analysis, application development, and 24x7x365 support. The NOSC is responsible for monitoring, detecting, analyzing, mitigating, and responding to cyber threats. Key duties include network security monitoring, threat detection, log analysis, and incident response. The ideal candidate should have a Bachelor's Degree, 2-4 years of SOC analyst experience, and expertise in network topologies and security devices. TS/SCI clearance is required. The pay range is $67,600.00 - $122,200.00.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern role with significant responsibilities, including ensuring patient safety, managing pharmacy operations, and leading with empathy. The role requires strong communication skills, immunization eligibility, and proficiency in Microsoft Office Suite. The company is committed to improving health care and values fresh ideas and unique contributions.

(USA) Overnight Stocking Coach

Company: Walmart

Location: Washington, DC

Posted Jan 12, 2025

The role involves leading and developing teams effectively through teaching, training, and active listening. This includes touring stores, providing feedback, and communicating with associates at all levels regarding store operations and business initiatives. The individual will model exceptional customer service, resolve customer issues, and drive financial performance and sales. They will also supervise and develop hourly associates, ensuring compliance with company policies and promoting a culture of belonging. The role requires respect for individuals, integrity, customer focus, and a strive for excellence.

Account Executive I - Advanced Hemostasis and Healing (Washington, DC), Ethicon US LLC

Company: Johnson & Johnson

Location: Washington, DC

Posted Jan 12, 2025

Johnson & Johnson is recruiting for an Account Executive position in Washington, DC, focusing on surgical devices and solutions. The role involves selling surgical solutions to surgeons and hospital decision makers, with a focus on hemostasis and wound closure platforms. The company values diversity, equity, and inclusion, and offers a comprehensive benefits package.

Domain Consultant, Network Security Transformation, SASE

Company: Palo Alto Networks

Location: Washington, DC

Posted Jan 12, 2025

Palo Alto Networks is a company that takes its mission of protecting the digital way of life seriously. They are looking for innovators who share their commitment to shaping the future of cybersecurity. The company values its employees and provides various benefits, including FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities. The job description highlights the importance of collaboration, problem-solving, and technical expertise in securing customers' network security and zero-trust journey.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Network Detection Operations Specialist

Company: Merrill

Location: Washington, DC

Posted Jan 12, 2025

Bank of America is seeking a Network Defense professional for a role in Denver, CO. The position involves defending the bank's internet-facing networks and applications from security threats like DDoS attacks. Key responsibilities include analyzing cyber security threats, implementing proactive defensive actions, and collaborating in a team-focused environment. Required skills include a strong understanding of TCP/IP protocol stack, experience with network security equipment, and advanced problem-solving skills. The role offers a competitive salary range of $93,700.00 - $142,500.00 per year, along with benefits and potential discretionary incentives.

Site Director at Edgewood Elementary Campus

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 12, 2025

KinderCare Learning Companies, a recognized early childhood education provider, is seeking a Site Director. The role involves leading a team of teachers to create engaging classroom experiences, ensuring operational standards, partnering with families, and cultivating positive relationships. The ideal candidate should have at least one year of teaching experience, a passion for children, strong organizational skills, and the ability to build relationships. Benefits include discounted child care, health insurance, mental health support, and more. KinderCare operates in over 2,000 sites across 40 states, committed to providing high-quality child care for all families.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern role with significant responsibilities, including ensuring patient safety, managing pharmacy operations, and leading with empathy. The role requires strong communication skills, relevant work experience, and valid intern/technician licensure. The intern will be part of a team focused on delivering exceptional care and improving healthcare. CVS Health values continuous learning and growth, and the role offers opportunities to contribute innovative ideas.

General Manager 4 - Food and Nutrition Services

Company: Sodexo

Location: Washington, DC

Posted Jan 12, 2025

Sodexo is seeking a General Manager for MedStar Georgetown University Hospital in Washington, DC. The position requires an experienced leader with a passion for innovation and patient services. Sodexo offers a comprehensive benefits package and opportunities for career growth.

Vice President, Legal

Company: Zendesk

Location: Washington, DC

Posted Jan 12, 2025

Zendesk is hiring a Vice President of Global Employment Legal to lead their global employment legal function. The role requires a JD, active US state bar membership, and 15+ years of employment law experience. The successful candidate will develop and execute global employment legal strategy, ensure compliance with international laws, and collaborate with HR on workplace policies. They will also manage outside counsel, oversee a team, and provide legal support on labor relations. The role offers a competitive base salary range of $261,000.00-$391,000.00, and Zendesk is committed to fostering global diversity, equity, and inclusion.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is a company that focuses on transforming healthcare for customers and creating a great workplace. Pharmacy Technicians play a critical role in delivering operational and service excellence, ensuring prescriptions are filled accurately and providing caring service to patients. The company offers a comprehensive benefits package and opportunities for growth and development.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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