Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Systems Engineer

Company: Planet Technologies

Location: Washington DC

Posted Dec 17, 2024

Planet Technologies, the leading provider of Microsoft Consulting Services, is seeking a highly motivated Senior Systems Engineer to join their growing team. The role involves supporting impactful projects, operating and maintaining Atlassian Developer Tools, designing, developing, testing, and maintaining internally developed API-based microservices, and ensuring quality of service, uptime, and security. The individual will be responsible for the native functionality of products, plugin integrations, and overall interoperability. The position requires a Bachelor's degree in engineering, computer science, or a related field, with a minimum of 10 years of experience in designing and developing complex server-based client-server API-oriented microservice and/or n-tiered applications. The role is 100% onsite in Washington DC and requires an active TopSecret clearance with SCI eligibility.

DevSecOps Engineer- Threat Management

Company: Salesforce

Location: Washington DC

Posted Dec 17, 2024

Salesforce is seeking skilled Security Engineers to join their DnR Threat Management Team for the initial migration and long term management of their security information and event management SIEM infrastructure. The role involves overseeing the log data migration process, ensuring seamless integration of logs, maintaining system performance and security posture, and daily ongoing development and security operations of the Google Chronicle Platform SIEM. The position requires 35 years of experience in information security with a focus on security engineering and analysis, handson experience with SIEM platforms, strong understanding of security principles, threat detection techniques, and incident response procedures, proficiency in scripting languages such as Python and Java, excellent communication skills, and adaptability to learn new technologies and methodologies in a fast-paced environment.

Cash Logistics Processor

Company: Brink’s

Location: Washington DC

Posted Dec 17, 2024

Brinks is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. They have been in operation for over 165 years and are committed to providing the highest levels of service and support to their customers. They believe in building partnerships that secure commerce and fostering an inclusive culture that values people with diverse backgrounds and perspectives. They are looking for a Cash Logistics Processor to verify bank deposits, prepare cash shipments, and connect money from one place to another.

Commercial Account Manager

Company: Radiant Digital

Location: Washington DC

Posted Dec 17, 2024

The Corporate Account Manager role involves building relationships with commercial clients, identifying opportunities, developing sales plans, providing excellent customer service, coordinating with internal teams, negotiating contracts, staying updated on industry trends, managing administrative tasks, supporting events, conducting market research, managing departmental budget, and overseeing the department. The role requires a strong focus on quantifiable results and return on investment.

Houseperson

Company: Placemakr

Location: Washington DC

Posted Dec 17, 2024

Placemakr is a company that offers apartment-like spaces in handpicked neighborhoods. They have a tech-enabled buildings concept that creates unique guest experiences and adds value to real estate. The company values collaboration and has a non-property team that supports property execution and platform evolution. They are looking for collaborative, driven individuals to join their expanding presence across the US.

Account Executive - Boost Mobile

Company: EchoStar

Location: Washington DC

Posted Dec 17, 2024

The text is about DISH, a company that has been in the connectivity business for over 40 years. They offer various services including satellite television, livestreaming, on-demand programming, smart home installation, mobile plans, and products. They are also building America's First Smart Network. The Retail Wireless team is redefining consumer expectations through new platforms, business models, and ways of thinking. They are emerging as the nation's fourth facilities-based wireless carrier and a disruptive force in the market.

Sr. Solution Sales Executive - Creator Workflows - Federal Civilian

Company: ServiceNow

Location: Washington DC

Posted Dec 17, 2024

ServiceNow is a company that aims to make the world work for everyone by providing technology and innovative solutions. They value diversity, belonging, and moving fast to meet the needs of their customers and communities. The company offers competitive compensation, benefits, and a flexible work environment. They are committed to creating an inclusive environment and welcome candidates from non-traditional backgrounds.

Junior Federal Account Manager

Company: Radiant Digital

Location: Washington DC

Posted Dec 17, 2024

Radiant Digital offers technology consulting and business solutions for commercial and government clients. They provide end-to-end solution delivery, single project execution, and strategic resources. The Federal Account Manager role involves building relationships, identifying opportunities, developing account plans, providing excellent customer service, coordinating with internal teams, negotiating contracts, staying updated on industry trends, managing administrative tasks, and supporting events. The company values CMMI Maturity Level III and ISO 9001 2015 certification, and experience in professional services, Treasury and HHS, and the federal government industry.

Senior Account Executive – Low Code

Company: Groundswell

Location: Washington DC

Posted Dec 17, 2024

Groundswell is a premier technology integrator seeking a sales leader to expand their sales capability and presence in the Federal sector, with a focus on selling Appian-based services and solutions. The ideal candidate is a seasoned sales leader with deep expertise in business development and a proven track record of selling consulting services in the Federal sector.

Site Reliability Engineer

Company: Planet Technologies

Location: Washington DC

Posted Dec 17, 2024

Planet Technologies, a leading Microsoft services provider for the public sector, is seeking a highly motivated Site Reliability Engineer to join their growing team. The role involves supporting impactful projects, operating and maintaining Atlassian Developer Tools, and designing, developing, testing, and maintaining internally developed API-based microservices. The position is 100% onsite in Washington DC and requires a Bachelor's degree in engineering, computer science, or a related field, along with active TopSecret clearance with SCI eligibility. The salary range for Engineers at Planet Technologies is $95,000 to $190,000.

Windows Mobile Device Systems Engineer (Expert)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 17, 2024

BAE Systems is looking for an experienced Windows Mobile Device Systems Engineer to support Azure Infrastructure, troubleshoot problem resolution, and integrate existing infrastructure services and new capabilities. The team consists of about 20 engineers and offers a flexible work environment. The candidate must have experience in Mobile Application Management, MAM, best practices, and CloudSAAS solutions.

Product Manager- Partner Platform

Company: GEICO

Location: Washington DC

Posted Dec 17, 2024

GEICO is looking for an accomplished Product Manager to join their Geico Insurance Agency team. The ideal candidate should have sound Agile product management fundamentals, a proven track record of building and working with teams, and customer empathy. The position is preferably a hybrid role, but exceptional remote candidates will be considered. The successful candidate will also have strong execution skills and a track record of building and leading multiple high-performing sprint teams.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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