Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Customer Success Manager

Company: Merlin International

Location: Washington DC

Posted Dec 17, 2024

Merlin Group is a network of companies that invests in, enables, and scales technology companies with disruptive cyber solutions. They aim to accelerate time to revenue for cyber companies and make cyber innovations more accessible to the US Government and critical infrastructure markets. They are looking for a Customer Success Manager to ensure long-term success and satisfaction of customers by building strong relationships, understanding their needs, and driving value through effective use of their products and services.

Senior UX Engineer

Company: ATPCO

Location: Washington DC

Posted Dec 17, 2024

The job description is for a Senior UX Engineer at ATPCO. The role involves driving frontend development on key applications, delivering innovative prototypes, and designing components for ATPCO's in-house design system. The role also requires advocating for end-users, advising and collaborating with designers and UX researchers, and writing documentation and automated tests. The qualifications include 5+ years of experience in frontend engineering, expertise in JavaScript, Typescript, HTML, CSS, and modern JavaScript frameworks. The role also requires experience with contemporary design system principles, tools, and developing applications on a public cloud. The salary range is $102,000 - $114,000.

Billing Specialist

Company: Planet Technologies

Location: Washington DC

Posted Dec 17, 2024

Planet Technologies, a leading Microsoft services provider for the public sector, is seeking a highly motivated Billing Specialist to support impactful projects. The role involves providing accurate and timely billing to customers, using Excel and Dynamics SL accounting system. Responsibilities include preparing invoices, gathering data, performing financial transactions, and maintaining project folders. Skills required include experience in Microsoft Dynamics SL, high accuracy, knowledge of FARs, and proficiency in various billing interfaces. The role requires a hybrid schedule with onsite time in Gaithersburg, MD.

Manager, IT Operations and Support

Company: The Washington Post

Location: Washington DC

Posted Dec 17, 2024

The Manager IT Operations and Support plays a critical role in ensuring The Washington Post's technology infrastructure operates smoothly, efficiently, and securely. The role is motivated by a desire to drive excellence in IT service delivery, constantly improve end-user experiences, and implement innovative technology solutions. The Manager will help align IT support services with business needs, spearhead initiatives that enhance productivity, collaboration, and security, and manage various IT systems and services.

Product Marketing Manager – Website Content

Company: OVHcloud

Location: Washington DC

Posted Dec 16, 2024

The Product Marketing Manager Website Content role is responsible for creating, managing, and optimizing content on the website. This includes writing, editing, and publishing webpages, and maintaining and updating content. The role requires close collaboration with various teams to enhance the company's credibility and customer base. The ideal candidate should have a Bachelor's degree in Business Marketing or a related field, at least 4 years of experience in a product marketing or partner program capacity, and strong written and verbal communication skills.

Senior Associate Technical Consultant-Network

Company: AHEAD

Location: Washington DC

Posted Dec 17, 2024

AHEAD is an equal opportunity employer that values diversity and enriches ideas and perspectives. They offer competitive employment benefits, including medical, dental, and vision insurance, a 401k, paid company holidays, paid time off, and paid parental and caregiver leave. They prioritize creating a culture of belonging and have a collaborative team working with customers technical staff to gather technical requirements and design and implement LAN WAN communication. They offer continuous learning opportunities and have a minimum of 12 years of experience with a CCNA certification or equivalent work experience.

Intelligence Analyst SME

Company: Omniscius

Location: Washington DC

Posted Dec 16, 2024

The text describes a job posting for an Intelligence Analyst role at a Homeland Security customer in Springfield VA. The role requires onsite support, participation in daily operations, and the ability to manage tasks. The candidate must have more than eight years of experience in areas such as information technology tools, all-source intelligence analysis, and non-attribution concepts. The candidate must also have a Bachelor's degree, an active Top Secret clearance, and the ability to obtain and maintain a DHS Suitability. The role requires excellent communication, analytical, organizational, and time management skills.

Associate Financial Advisor - North King Co/Snohomish Co

Company: BECU

Location: Washington DC

Posted Dec 17, 2024

The text describes the role of an Associate Financial Advisor at BECU, a community credit union with over 85 years of history. The role involves providing personalized investment services and recommendations to member clients, collaborating with other financial advisors, and engaging in business development activities. The advisor is expected to meet sales production goals, provide exceptional member service, and maintain meticulous records of member-client interactions.

Senior Quality Engineer - Space Flight Hardware

Company: SQA Services, Inc.

Location: Washington DC

Posted Dec 16, 2024

SQA Services is a leading provider of managed supplier quality services for various industries. They offer a wide range of services including audits, assessments, remote surveillance, corrective actions, remediation inspections, and engineering to manufacturers. They have a global presence with associates in the US and over 90 countries. They are currently seeking a Senior Quality Engineer with experience in inspecting Space Flight Hardware. The role involves monitoring contractor controls, performing quality assurance activities, and ensuring the quality of products sourced from suppliers.

Data Scientist

Company: MAXISIQ

Location: Washington DC

Posted Dec 17, 2024

MAXISIQ is seeking a Data Scientist with experience in data management applications, programming skills, and knowledge of ICQL. The position is full-time and located in McLean, VA. The company, MAXISIQ IOMAXIS dba MAXISIQ, has been advancing the state of Cyber RDTampE since 2006, bringing together industry expertise in software, hardware, communications, and security.

Billing Operations Manager

Company: Rhythm (myrhythmnow.com)

Location: Washington DC

Posted Dec 16, 2024

Rhythm is seeking a Billing Operations Manager to lead and optimize their billing processes, ensuring operational excellence and exceptional client service. The ideal candidate is a detail-oriented leader with deep expertise in billing operations and a passion for creating scalable systems in a fast-paced environment.

Global Commercial Launch Services Director

Company: Rocket Lab

Location: Washington DC

Posted Dec 17, 2024

Rocket Lab is a global leader in launch and space systems, building and launching rockets and satellites for various customers, including government and commercial sectors. The company's Electron rocket has been reliable and frequently launched, and their next rocket, Neutron, will enable mega constellations of the future. Rocket Lab's business development team connects customers with mission solutions and works closely with them to understand their needs and develop tailored solutions. The Global Commercial Launch Services Director is responsible for capturing commercial revenue, business development, and sales to enable Rocket Lab's sustained operations and growth. The role requires a Bachelor's degree in engineering or business discipline, 12+ years of experience in the aerospace industry, and experience with proposal development and business capture.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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