Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Communications and Signal Processing Engineer, Engineering Specialist / Sr. Engineering Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 06, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. They are an FFRDC operator, engaged across all aspects of space, delivering innovative solutions for defense, civil, and commercial customers. The Communication Technologies and Engineering Division represents disciplines of communications, networking, and PNT for space missions. The role of a Communications and Signal Processing Engineer involves supporting various initiatives, including algorithm development, analysis, modeling, simulation, prototyping, and IV&V of advanced communication and wideband collection systems. The position is 100 onsite in Chantilly, VA, with little to no teleworking available. The successful applicant may be assigned work as part of the technical matrix or support a customer program office.

Communications Engineer, Engineering Specialist / Sr. Engineering Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 06, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. They are an FFRDC operator, engaged across all aspects of space, delivering innovative solutions for defense, civil, and commercial customers. The Communication Technologies and Engineering Division represents disciplines of communications, networking, and PNT for space missions, working with corporate and US Government customers to ensure robust and resilient communications.

DIRECTOR

Company: Other Agencies and Independent Organizations - National Transportation Safety Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This is a Senior Executive Service (SES) Career Reserved position responsible for managing the Office of Marine Safety (OMS). The role involves overseeing investigations, analysis, and reporting of major marine casualties globally. Key requirements include U.S. citizenship, a clean financial interest check, and the ability to obtain a Top Secret clearance. Applicants must have extensive executive leadership experience, demonstrated in the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). The position requires 24/7 availability and a 1-year probationary period. The National Transportation Safety Board (NTSB) offers a competitive salary and comprehensive benefits package.

Legislative Affairs Officer

Company: Judicial Branch - Administrative Office of the U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes the Legislative Affairs Officer position in the Office of Legislative Affairs (OLA). The OLA handles the Judiciary's legislative liaison activities with Congress, governmental entities, and private sector organizations. The role requires active bar membership, post J.D. experience, and specialized experience in Congress's political, administrative, and legislative processes. Applicants must also possess a law degree from an ABA-accredited law school. The position necessitates FBI fingerprint-based national criminal database check, public trust suitability check, and E-Verify employment verification. New employees must complete direct deposit setup and may undergo a trial period. Non-citizens must provide proof of work authorization.

CYS Sports and Fitness Assistant (Equipment & Facilities) NF-03

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

This job posting is for a Regular Full-Time position at Joint Base Lewis-McChord, Washington with MWR Youth Sports & Fitness. The position is eligible for leave accrual and benefits. Applicants must be 18 years or older, have a valid driver's license, and pass a background check. They should have experience in equipment and facility maintenance, inventory, ordering, and instructing. Good customer relations skills are also required. The position may involve irregular hours, evening, and weekend work. Travel to on and off-post locations is required. The closing date has been extended, and referrals will be sent upon request.

Director, Office of State and Local Finance

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job position for the Director of the Office of State and Local Finance (OSLF) in the Department of the Treasury. The role involves overseeing OSLF, coordinating research and policy on state, local, and territorial government finance issues, and managing a diverse staff. The position requires extensive knowledge in state and local government matters, municipal bond markets, policy development, communication, and business management. Applicants must possess Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs), and undergo a probationary period, background investigation, and financial disclosure. The role does not have an education qualification requirement.

UX Designer/Developer

Company: DigiCert

Location: Washington DC

Posted Dec 05, 2024

DigiCert is a leading global security authority that provides trusted encryption for major ecommerce brands, companies, cloud providers, and even surgically embedded pacemakers. They are looking for a dynamic professional with a hybrid UX design and frontend engineering background to ensure their products deliver the highest standards of functionality and performance.

Head of Strategy & Planning, Product

Company: MassMutual

Location: Washington DC

Posted Dec 06, 2024

The text is about MassMutual's search for a Head of Strategy and Planning to join their Product team. The role involves driving product innovation, agility, and change, as well as transforming and modernizing product manufacturing processes. The candidate will collaborate with various teams, coordinate with the senior leadership team, and assist in developing innovative and profitable strategies. They will also be responsible for managing talent, developing a winning culture, and leading change management efforts.

Cost Analyst

Company: Red Gate Group

Location: Washington DC

Posted Dec 06, 2024

The Red Gate Group is seeking a Cost Analyst to support a critical Program Office within the Defense Intelligence Agency (DIA). The role involves managing service subscription costs, developing financial models, and providing strategic financial guidance in a fast-paced, high-stakes environment. The ideal candidate should have 10+ years of experience, including 7 years in financial analysis, and be able to manage multiple priorities and deliver results under pressure.

Senior Director, Data Licensing & AI Powered Data Analytics

Company: Resonate

Location: Washington DC

Posted Dec 05, 2024

The text describes a job posting for a Senior Director of Data Licensing and AI Powered Data Analytics at Resonate. The role involves overseeing the entire product lifecycle, managing a team of product owners, and leading product discovery, design, and execution for AI analytics and data-driven products. The candidate should have 10+ years of product management experience in consumer data services, segmentation, predictive modeling, and marketing technology. The role requires experience with platforms such as Snowflake or AWS, and a strong understanding of the value of B2C first-party data combined with third-party data and the challenges brands face in customer acquisition, cross-sell, and retention.

Power Platform Developer

Company: Link Solutions, Inc.

Location: Washington DC

Posted Dec 05, 2024

Link Solutions Inc is a government-focused IT company offering a range of services including Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services. They are certified in ISO 9001:2015, ISO 20000:2018, ISO 27001:2013, CMMI ML3 for Services and Development. They are seeking a Microsoft Power Platform Developer for the US Army Medical Materiel Development Activity in Frederick, MD.

VP Engineering - Federal

Company: GuidePoint Security

Location: Washington DC

Posted Dec 05, 2024

GuidePoint Security is a rapidly growing, profitable privately-held value-added reseller specializing in Information Security. With over 1000 employees, strategic partnerships with leading security vendors, and serving over 4200 customers, GuidePoint is a trusted advisor in the industry. The company's core values have driven its success and established a positive work environment. This is a unique opportunity to grow your career with a fast-growing company.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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