Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Nov 20, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Food Service Director

Company: Aramark

Location: Washington, DC

Posted Nov 20, 2024

Aramark Student Nutrition, a leading provider of food and nutrition services to over 350 school districts in the U.S., seeks a Food Service Director. This management role involves developing and executing dining solutions, overseeing operations, and ensuring safety and sanitation standards. Key responsibilities include leading teams, managing budgets, maintaining client relationships, and ensuring productivity and compliance. The ideal candidate should have at least 4 years of experience, 1-3 years in a management role, and previous food service experience. A bachelor's degree is required, along with strong communication skills and the ability to maintain effective client relationships.

Finance Shared Services - Accounting -Payroll Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 20, 2024

Fannie Mae is a company that offers flexible work arrangements and a dynamic environment. The job description highlights the importance of teamwork, customer service, and problem-solving skills. The company is committed to diversity and inclusion, and offers a range of benefits and perks.

Senior Systems Engineer

Company: Monumental Sports & Entertainment

Location: Washington DC

Posted Nov 20, 2024

Monumental Sports & Entertainment (MSE) is a leading sports and entertainment company with a diverse portfolio of teams, venues, and media platforms. The company is committed to providing exceptional customer service, innovation, and community engagement.

Alfresco Architect / Lead

Company: Technogen

Location: Washington DC

Posted Nov 20, 2024

The job description is for a senior IT professional with expertise in Alfresco, Java, and other technologies. The candidate should have experience in system requirement analysis, Alfresco CMS implementations, and integration with other systems. The job requires strong technical skills, excellent customer service skills, and ability to work independently.

Regional Marketing Director

Company: Fluence

Location: Washington DC

Posted Nov 20, 2024

Fluence is a global market leader in intelligent energy storage and optimization software, with a mission to create a more resilient grid and unlock the full potential of renewable portfolios. The company is committed to building a diverse, inclusive, and authentic workplace, and offers a range of benefits and perks to its employees.

Associate Managed Detection & Response (MDR) Analyst

Company: Rapid7

Location: Washington DC

Posted Nov 20, 2024

Rapid7 is hiring Associate Managed Detection and Response Analysts to work in their Tactical Operations team. The team is responsible for handling high-priority security alerts and investigations. The role requires 2 years of experience in cybersecurity, problem-solving skills, and a willingness to work on a shift schedule. The company offers a flexible work environment and opportunities for growth.

Customer Success Manager

Company: Compass

Location: Washington DC

Posted Nov 20, 2024

Compass is a real estate company that is revolutionizing the industry with its end-to-end platform. The company is looking for a Customer Success Manager to support its customers and help them deliver exceptional service to their clients. The role requires strong customer service skills, experience in real estate, and the ability to work in an office.

Office Manager

Company: Rapid Finance

Location: Washington DC

Posted Nov 20, 2024

Rapid Finance is a company that provides alternative financing solutions for small and mid-sized businesses. They are looking for an Office Manager to support their Corporate Office in Bethesda, MD. The role involves providing customer service, managing administrative functions, and planning events. The company offers excellent compensation and benefits, and is committed to creating a diverse workforce.

Lead Network Operations Administrator

Company: Brivo

Location: Washington DC

Posted Nov 20, 2024

The job posting is for a Lead Network and Systems Administrator at Brivo. The role involves overseeing and optimizing the company's IT infrastructure, leading a team, and performing complex troubleshooting. The job requires expertise in network and systems administration, security, and customer support.

Senior Software Engineer

Company: Sol Systems

Location: Washington DC

Posted Nov 20, 2024

Sol Systems is seeking a full-time full-stack software engineer to help lead the development of their enterprise software systems. The ideal candidate would have a proven track record in leading a software development team and have experience working with Ruby on Rails. The company is a leading solar energy firm dedicated to building a more sustainable future.

Contract Support Associate - DC

Company: CBRE

Location: Washington, DC

Posted Nov 20, 2024

CBRE is seeking a CBRE Contract Support Associate to provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. The role involves managing contractual services, ensuring timely and quality service delivery, coordinating vendors and sub-contractors, reviewing invoices, and maintaining Health & Safety compliance. The ideal candidate should have a High School Diploma or GED with 3-4 years of job-related experience, strong understanding of processes and systems, and proficiency in Microsoft Office. CBRE offers competitive benefits, training, and a culture that values diversity, equity, and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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