Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Info Security Analyst - Year Up

Company: Merrill

Location: Washington, DC

Posted Nov 20, 2024

Bank of America is seeking a Global Information Security (GIS) professional to support their functions. The role involves analyzing, researching, and implementing information security controls and standards. Key responsibilities include understanding business needs, following standard practices, and supporting team members in specialized GIS functions. The ideal candidate will partner with teams to manage information security risks, interpret security requirements, and promote cybersecurity awareness. The position offers a competitive salary, benefits, and opportunities for career growth. The role is currently benefits eligible with a pay range of $26.34 - $47.70 hourly.

Partner Sales Manager - Federal/SLED

Company: Forcepoint

Location: Washington DC

Posted Nov 20, 2024

Forcepoint is a company that simplifies security for global businesses and governments, and is hiring a Partner Sales Manager to manage and enable strategic partners to achieve corporate sales objectives.

Jr. Declassification Review Analyst

Company: Amentum

Location: Washington DC

Posted Nov 20, 2024

Amentum is a leading provider of support services to the US government and its allies. The company is seeking a Junior Declassification Review Analyst to work at a client site in Springfield, VA. The job involves conducting initial declassification reviews and providing support to government clients.

Phlebotomist

Company: Kaiser Permanente

Location: Longview, Washington

Posted Nov 20, 2024

The role involves supporting the laboratory function by ensuring proper collection and processing of specimens, performing special procedures, mentoring new employees, and providing excellent customer service. Essential responsibilities include order entry, specimen collection, processing, and labeling, as well as coordinating activities to meet service needs. The position requires a high level of detail orientation, ability to handle multiple tasks, and strong communication skills. Basic qualifications include completion of an Accredited Phlebotomy program or three years of recent phlebotomy experience, a high school diploma, and a Medical Assistant Phlebotomist Certificate within three months of hire.

Pilates Instructors, Washington DC

Company: Equinox

Location: Washington, DC

Posted Nov 20, 2024

Equinox Group, a collective of influential lifestyle brands including Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media, is seeking a high-performing Pilates Instructor. The role involves developing comprehensive Pilates training programs, conducting client assessments, instructing various session types, and collaborating with other departments. The company values a high-performance lifestyle, career advancement, and offers competitive benefits, discounts, and opportunities for growth. The ideal candidate should have a comprehensive Pilates teacher training, excellent customer service skills, and physical abilities for spotting and correcting clients.

SAP SRM Consultant Federal

Company: IBM

Location: US Washington

Posted Nov 20, 2024

The text describes a career opportunity in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. The role involves working with clients across multiple industries to improve their hybrid cloud and AI journey. The company culture emphasizes curiosity, knowledge, and empathy, and provides opportunities for career growth and development.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Nov 20, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

VP of Sales

Company: Socure

Location: Washington DC

Posted Nov 20, 2024

Socure is a company that specializes in digital identity verification and fraud prevention. They have received several awards and have a strong mission to verify 100% of good identities in real-time and eliminate identity fraud on the internet.

Technical Account Manager - Federal

Company: IBM

Location: US Washington

Posted Nov 20, 2024

The Technical Account Manager role at IBM involves working with clients to craft solutions to their technology challenges, requiring a consultative approach, technical expertise, and leadership skills. The role involves collaborating with various teams, including sales, engineering, and customer success, to deliver solutions that meet clients' needs.

Sensor Engineer - Eng Spc/Sr Eng Spc

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 20, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a range of benefits and opportunities for growth and development.

Jr Declassification Review Analyst

Company: Amentum

Location: Washington DC

Posted Nov 20, 2024

Amentum is a leading provider of support services to the US government and its allies. The company is seeking a Junior Declassification Review Analyst to work at a client site in Springfield, VA. The job involves conducting initial declassification reviews and providing support to government clients.

Territory Manager (WA, OR & ID)

Company: Huntsman Corporation

Location: Washington DC

Posted Nov 20, 2024

Huntsman Corporation is seeking a Territory Manager to support the Polyurethanes Division in Arlington, Texas. The job involves driving wall foam sales, developing business plans, and meeting with clients to deliver value propositions.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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