Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

AWS & Azure Administrator

Company: Leidos

Location: Washington DC

Posted Nov 20, 2024

Leidos is looking for an AWS and Azure Administrator to support the DHS Cyber Assessments Program. The job requires experience with cloud computing, cybersecurity, and IT service management. The company is committed to innovation, customer success, and community involvement.

Senior Penetration Tester

Company: Leidos

Location: Washington DC

Posted Nov 20, 2024

Leidos is looking for a Senior Penetration Tester to support the DHS Cyber Assessments Program. The job requires knowledge of penetration testing best practices, experience with various tools, and a strong understanding of web application and network based penetration testing security tools.

Cybersecurity Advisor

Company: Rapid7

Location: Washington DC

Posted Nov 20, 2024

Rapid7 Cybersecurity Advisors partner with customers to increase resilience against threats through tailored mitigation recommendations and regular touchpoints. As a Cybersecurity Advisor, you will be the key trusted advocate to customers, leveraging technical knowledge to guide them in the successful usage of security product features and enhancements.

Proposal Writer

Company: 10Pearls

Location: Washington DC

Posted Nov 20, 2024

10Pearls is a fast-growing technology company looking for a contract-to-hire Proposal Writer. The ideal candidate will have 25 years of experience in proposal content development, proposal writing, or a related field. The company offers a competitive compensation package, including strong medical, dental, and vision plans, employer-funded health reimbursement account, generous 401k plan, and more.

Women's Health Nurse Practitioner (Kadlec Clinic)

Company: Kadlec Regional Medical Center

Location: Richland, Washington

Posted Nov 20, 2024

Kadlec Clinic is looking for a full-time nurse practitioner to join its Women's Health services in Richland, Washington. The role offers a supportive team environment, opportunity to build a patient panel, and a mix of inpatient and outpatient care. The schedule is Monday to Friday. The required experience is 1 to 2 years post-graduate clinical experience. Kadlec, a non-profit, qualifies for Public Loan Forgiveness (PSLF). Compensation ranges from $56.85 to $71.31 per hour, including potential incentives. Benefits include health, vision, dental, and retirement. Richland, the location, offers a high quality of life with abundant outdoor recreation, excellent education, and diverse industries.

Nuclear Medicine Technologist - Per Diem - Bellevue

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 20, 2024

The text discusses a job posting for a Nuclear Medicine Technologist position. The role involves providing quality patient imaging, ensuring patient safety, and maintaining equipment. Key responsibilities include performing quality images, developing films, maintaining supply levels, and adhering to safety standards. The job also involves patient education, addressing concerns, and maintaining confidentiality. Basic qualifications include a year of direct experience in nuclear medicine and a high school diploma or GED. Required certifications include an American Registry of Radiologic Technologists Certificate - Radiography or Nuclear Medicine Technologist Certificate, and Basic Life Support certification.

Modeling and Simulation Computing Manager

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 20, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are looking for an Engineering Manager to lead the Modeling and Simulation Computing Implementation and Optimization Section.

Network Architect

Company: Leidos

Location: Washington DC

Posted Nov 20, 2024

The job posting is for a network engineer position at Leidos, a company that delivers innovative solutions through its diverse and talented people. The job requires experience in designing and architecting routed and switched networks, operating and troubleshooting network routers and switches, and maintaining networked computers. The company offers a competitive pay range and a positive work environment.

Software Architect

Company: Leidos

Location: Washington, DC

Posted Nov 20, 2024

Leidos is seeking a Senior Software Architect for the Global Solutions Management - Operations II (GSM-O II) contract. The role involves working with a team of software engineers, providing technical expertise in CI/CD, SecDevOps, and Software Configuration Management. The candidate will develop automated CI/CD build/deployment pipelines, lead software configuration management, and design, develop, document, test, and deploy software. The position requires a DoD TS/SCI clearance, a Bachelor's degree, and extensive experience in DevOps, containerization, and cloud computing. Strong communication skills are essential for collaboration with a geographically distributed team.

Project Manager

Company: 10Pearls

Location: Washington DC

Posted Nov 20, 2024

The job description is for a Project Manager to lead digital software projects, manage risks, and improve customer experience. The company, 10Pearls, is a global digital technology partner that helps clients reimagine their digital presence.

Associate Cybersecurity Advisor

Company: Rapid7

Location: Washington DC

Posted Nov 20, 2024

The job description is for an Associate Cybersecurity Advisor who will work with the Cybersecurity Advisor team to deliver services to customers, gaining experience in Information Security and Managed Detection and Response. The role involves working with various teams, delivering reports, triaging alerts, and addressing customer needs. The ideal candidate has an Associate's degree in Information Technology or related experience, excellent communication skills, and industry-related certifications.

Senior AI/ML Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 20, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and is looking for a Senior Project Engineer to support its Systems Integration and Test Office.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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